Synapse Mobile

Synapse Mobile is an Android based App which works with Sugar CRM or any Sugar Variant (like SuiteCRM). It enables your Android phone to act as a call centre device. Eg: A call comes to your mobile, and a pop-up will appear in your CRM, OR you click on the Number in CRM, and Synapse Mobile automatically dials from Android Phone.

You can also use Synapse Mobile to send/receive SMS. All Calls/SMS (Inbound/outbound) are logged into CRM automatically. Even the calls are recorded (Conditions apply) and recording is placed in CRM (Calls Module).

How Synapse Mobile Works
- You get any call on your mobile, and your CRM screen will pop up the details of the caller.
- You click on any number in Seattle and a call is automatically dial from your mobile
- All the calls incoming and outgoing are logged automatically into CRM
- Call recording is also synced with CRM which means you can access call recording logs from CRM
- Calls are recorded on the Android app, and they are periodically synchronized to CRM

Enjay Synapse Feature List
- Incoming Call Popup.
- Click to Call for outgoing Calls.
- Call logging directly into CRM.
- Call Recording file directly into CRM.
- Send SMS from your CRM, and it goes from your Mobile.
- If you receive SMS on your Mobile, it gets logged into CRM.
- All Calls/SMS logged into CRM are automatically related (to Lead/Contact/Account) and assigned to the particular user.

Legal Notice
The software is designed to track your SMS, Calls and Call Recordings on a phone you own or that you have proper consent to monitor it. If you install the software on a phone you do not own or which you do not have the appropriate consent, you are an illegal.
We will not responsible for your actions. By installing Enjay Synapse Mobile application you agree that your Calls, SMS and Call Recordings may be sent to our server.