Mate

Since the latest update for the Embrace Alert, the Mate app is rarely recording any activity even ever the mate is sending out alerts. It's always been very inaccurate with recording sleep and active times, but it does seem to have got much worse recently.

At first, no data loads onto the app, now, the app does not even open up properly. It never moves beyond "loading" with a circle rotating. Uninstalling and reinstalling does not resolve the issue.

How I log in to the app it's required pass and email ????? Help please

It's really not useful at all.. unfortunately it's not tracking anything at all which defeats the purpose of the entire app itself. I've tried the basic troubleshooting and nothing has worked, I'm quite disappointed considering this app is linked with my "medical device" that tracks my Seizures and sleep. Hoping this is resolved soon enough.

Its ok but these last few days i havent got any movement recorded on it keeps on telling me to check back

I am getting much more fragmentation and restlessness than recorded. For instance, I may have severe REM, but it is not being recorded, properly. I am facing severe fatigue, all day long, and this is not comprehending or recording it, as it needs to. Please

I Have done what it says wait 60 minutes and my stuff should be there but no it does not show up can someone explain to me why it's not working!!!!!!

Needs a lot of work. Very slow to update and loses data.

This is useless and not even close to being accurate when it does choose to give you information.

Been having difficulty recently being able to even open the app.. Could anyone help as to why this is? thank you :) Bethannie

Not accurate at all.

Won't show data

The app has potential in my eyes, but for sure had a lot of work to be done. It tracks my sleep activity much better than any other device I have used, but then the app deleted all of my activity, so that kinda sucked. Now I can't even get the app to open to see how I slept last night.

This is interesting app and a valuable addition to the embrace watch and alert app. Does not track cycling so the sleep tracking is the best feature and seems accurate

Doesn't work at all. Could be great but it's not.

Used the app to log data for a few weeks. Worked ok although the step count was alot different to my phone, the more correct one is up for debate. Then one day all my data disappeared. Won't be using it again until it is updated to fix this critical issue.

With both the app, firmware ad Android running on latest build, no data in this app. No response from support team.

After a little hiccup at the beginning where my activity wasn't loading, the latest Alert app update has enabled me to see my data in the Mate app. Have been sleeping, working, walking, riding my bike and resting with my Embrace on and it's tracking the activity really well.Thanks Empatica for your fast response to help me troubleshoot the data upload issue. Really happy with how it's working now.

Tried reinstalling both apps, unpairing,turning Bluetooth off and on , rebooting phone,everything and this app just says I there none of my data. PS this device does not monitor stress at this time .

Just got the watch 3 days ago tracks sleep better than any of the other trackers but not tracking steps well and wanted to make sure it worked so set off a false seizure alarm and it never logged it. Hope it works when I need it.

Finally recieved watch after over a year. ( been using my phones activity and sleep tracker in the meantime) This app doesn't count ANY of my steps, in spite of me running and being on my feet during most of the day. I am easily tracked by my phone but not by this? Also the sleep function seems potentially helpful, except that it based my "sleeping" start time on when I sat down in the evening to read a book. In error, app says was "resting" from 7pm (not 930) to 530am . Frustrated after money spent.

Hello...mine is still messing up...besides constantly disconnecting from phone, it is not reading steps, is very hard to read the timeline (even harder for me as i go to sleep about 6-7, wake at 3) but today I noticed for past week it has been recording on same days, for example a week ago sat, i had seizure but it is still showing it as yesterday, so the days are not progressing as the calender is...I have limited mobility and would like to know how it kbows the difference between inactivity/sleep? Peace

Previous data vanishes, it doesn't pull data from the Embrace. And there's typos in the app. :(

This is such an amazing app helps me so much to keep track of my sleep and disturbances as well as recording my seizures.

Read above

Superb app!

During Beta testing it was working great. Once it was released to the public, I started seeing days of "Oh Snap" messages and "No Data" messages which I chalked up to maybe the watch needing to be charged. Several of these days I had seizures and on one day I felt like I slept practically the entire day so having that data was important to me. Unfortunately, no such luck. IF I ever get it to work properly, I will update my review as prior to this, I actually enjoyed the app.

I wear my Embrace every hour of every day, except for the hour or two when it's charging (usually when I'm taking a shower) and in the past month, I've seen *maybe* three days of actual data (usually incomplete) and every other day shows the "Oh snap!" no data message. I really want to gain some insight into my autonomic nervous system, my sleep patterns, and my seizure frequency, but a paper and pencil diary is a lot more useful than this app right now.

My app hasn't tracked my seizures for a week. I've had to ask for support about every 3 days. I wish i hadn't gotten this watch now.

Love the information it gives