Enterprise CarShare

The app works as it should 99% of the time. There were two occasions in the past few months (since Sept) where I need to restart the app after successfully making a reservation. Other than that, logins are fine, usage is fine. Also, most of the negative reviews for the current update have nothing to do with the app, but rather with Enterprise CarShare as a whole.

Love Carshare. Hate enterprises platform. Too many bugs need fixed which = too many $25 late charges that aren't my fault in the 1st place! Thinking Bout switching Carshare companys just for this very reason??? Fix your platform problems Enterprise or lose a lot of customers... I'm sure!

App consistently tells me I have the wrong ID or password. The same ID and password works fine on the desktop site. I've uninstalled this useless app. Similar comments have been made by other users and it obviously has fallen on deaf ears so to speak.

The only feature I use this app for us to extend a reservation when it's apparent I won't be able to return the car in time. On two phones the app crashes at the moment I click that option. This is terrible.

I've used it a few times and is simple and easy to use

Perfect

The Only Problem I Have Is Not Enough Cars In Lots Around Where I Live.. Also Don't Agree With That If You Rent For a Daily Rate, But Have To Return It Early Because Someone Else Has a Reservation You Still Get Charged The Full Amount. Don't Think The Customer Should Get Charged The Full Amount. If They Don't Have The Rental For 24hrs. Other Than That Love The Customer service & The Company, Thank You Enterprise..

Cannot login on it. Can log in just fine on the website but that's a pain when on my phone! Uninstalling it.

New guy on the block

I think this is such a cool idea but the fact that there is only ONE car in the city of Charleston SC is very annoying. Very hard to rent and i usually have to wait a week or more before i can rent

operational functions need improvements. Thanks.

Honestly Enterprise CarShare is the worst organization, I will never use them again. I was a loyal customer and never had any issues and then one day I get a call telling me there was damage to a car I used and that it was my fault. I explained to them it was not, nothing had occurred, but they proceeded to force me to pay $500 because I hadn't walked around the car before my trip and phoned them to report any damage. So, in addition to paying a lot for the rental (really it's more expensive than uber) I am supposed to take time to phone them before every drive and report damage. And when you complain they told me they don't value me as a customer, that my word and loyalty and good performance didn't matter, and that I should have known better. Truly, a horrible horrible company that only cares about the contract and not about customers.

App works great but the tax is way too high for some reason. When i book car for 3 hrs at the rate of $10 per hour, the tax alone is $9 which is almost like using the car for an additional hour. Will be helpful if hourly rate is reduced to compensate the tax accordingly.

I rented a car at the fort lauderdale international location. Gonzalo perez who is the branch manager. Provided me with the best customer service. Hertz is the best. Thanks Gonzalo i will be back again!

(over www works)

App will not accept correct username and password

Log in doesn't work

Consistent ongoin app login problems. App poorly designed. App unable to to provide timely responses. Too long to acknowledge command. Gets stuck . Clear cache doesn't resolve issues. Unistall, re inestal helps for a second. Good service staff behind the phones tho.

What gives. Password is correct and works on the website but not the app. Fix fix fix asap i havent used yet because I cannot access app.

Not all data shown such as the hourly rate. Harder to shop for the right car so I don't bother.

Great car sharing app & Company ...

Theres an error message when I try to sign in, prices inflated , the app doesn't display prices of the cars

Plate number of reserved car is not shown

I love The convenience of The app To reserve a car But I would like To see price per hour so its not a guessing game! !!!!! Please fix this asap ,until then I won't be using this app

I went to pick up my car only to be told that my card has not been activated yet so i could not unlock the car ..after an hour on the phone with customer service all they could offer was a refund...ALL MY PLANS RUINED....

I keep getting an error message when I try to login

There is zero reason to not display the hourly rate of the car. You used to, and now you don't, probably to make price comparison against competitors more difficult after you raised prices. Will not support such shady business practices.

The slowest mobile app that I have ever come across in the last 5 years. Even banking apps are super fast these days with huge amounts of transactions and data going on in their databases. Enterprise did you hear that?

Would be better if there was options such as the rates / manual or auto cars before you book and the package booking with discounts for long term bookings

Add email login

I love the service

Cannot filter by the car class in this app (something that works in the web browser), so to reserve a cargo car I have to select individual models, which is a pain. In general, the interface is not logical. This app needs to improve a lot.

And yes the service sucks. Which makes no sense because the first ride made me hooked to using it but now everything everywhere is always not working. Either the app or the car.

Doesn't accept user id and password even if the website does. Stupid.

When you want to extend your time in the reservation, the options are very limited and then they charge you because you have to do it by phone...

Better than the AutoShare mobile site by far.

Experience

Love the service

This is what autoshare was missing the whole time now it's here . Ps carshare now

I live in a city with no place to park and this service is so convenient really helps with cost