Dasher

The APP crashed tonight? On a Friday?? Are you guys really wanting to remain in business??? It was working fine yesterday, 09.21.17 and earlier today, 09.22.17, but for the past 2 hours it has been nothing but errors. It seems like I am not the only one having this problem tonight, a FRIDAY. I hope to raise this one star but I've spent 20 years in the industry and crashing on a FRIDAY night is going to wreck DoorDash.

Pay is horrible! They will send you on a 15 mile delivery for $6 also at some restaurants you have to place the order for the customer and wait and wait at times up to 30 minutes waiting! Your fuel ⛽ your time ⌚ your wear and tear on your vehicle! Idk how they expect drivers to last, the larger the tip the less delivery

Horrible app and it keeps requesting me far, far away knowing that I'm on a bicycle. I'm much more happier with Grub Hub

Been a driver for a few weeks because I needed extra money. Pay is terrible, and was worsened after the pay change. Now there is 0 transparency regarding payouts. The app is incredibly buggy, and I'm writing this review during a fatal error that is not letting me log into the app (I'm on an active delivery too!). Support is barely helpful, and chat based (for a DRIVING delivery service), and for when they need to call you it's hard to understand them over their English-second language accent. I am making roughly minimum wage; but I also have to pay for gasoline and wear and tear. Do not use or support this company.

New pay scale is

Update: The latest update crashed my phone in the middle of my shift so I've lost a couple hours of pay and still can't get the app to work. I've uninstalled, reinstalled, restarted my phone, etc. and still no luck. I can't work if the app is having issues and my ratings are dropping because of crashes while trying to accept any order or while in the middle of an order...pay someone really good and get this fixed already! There are still issues with the ratings algorithms. If you decline 1 delivery, your acceptance rating drops 1%, but you can accept 5-10 and it may go up 1%. With over 100 deliveries, it should be mostly 1 for 1 depending on your 100 order history, but that is not the case. If I take a week off, my ratings contunue to change almost daily. I know people can rate you at any time, but there's a slim chance they'll do it a week later. Please review your programming for the ratings algorithm. With the last update, I've had more issues with the app freezing or being unresponsive even trying to accept orders or move on to the next step for delivery, etc. I do like being able to rate the delivery, but there should be a way to rate the restaurant separately from the delivery or customer. It's a step in the right direction. I do not like that it keeps asking for a status update. Once or twice is enough. It goes off when I'm usually stuck in heavy traffic and unable to respond unless I want to text and drive, which I don't.

I have a reason to believe that they have started to skimp pay. I might just be the one to sue and make that $ back. :)

I have so many things to say about doordash. I have read a lot of comments and I agree with all of them. Dashers were contracted to get paid $5 per delivery + 100% tips. Now with the new pay scale, dashers only get paid $1 per delivery + 100% tips on top of getting stuck in the traffic on the way to the restaurant. Also, who knows if dashers actually get 100% tips if they don't break it down. Doordash has to think that some people are dashing and making this as their full time job, but they screwed it up for those people. I started dashing several months ago to make extra money, and back then they were paying us $5/delivery + tips + $2 extra pay if your dashing between 6-8 pm. But then, after a couple of months they changed the pay scale by first taking the $2 extra. Doordash just took $8-10 from the dashers by doing that. Then they changed the pay scale again after couple of months, and they kept changing it (seems like every other week now) and ended up with the "up-front" pay scale to make the dashers feel like they are making money since they can see how much they are making on the order. BY THE WAY, I DON'T THINK THEIR PAY SCALE IS STABLE because i made three deliveries today and when i ended my dash, it says that i made "$13.02 on my deliveries + tips". I like the idea that i made $13.02 on three deliveries, but if they only pay us $1/delivery, how did i make $13.02? My point is, I DON'T think Doordash pay scale is stable because I made more on small orders than big orders not too long ago ( ex: I made $8 on a $7 order). Another thing, they keep hiring people when they CANNOT even give their current drivers some orders. They are wasting 30 mins. to 1 hour of our time before we get an order.

Wish there was more hrs at night since I work a full time job and I don't get off til 9pm

Ok so the one thing I don't like about doordash is the way we drivers get rated. Now if doordash sends us a a delivery late and we pick it up late then it's common sense that we are gonna be delivering the order late. Now when we get to the customer and we apologize for the late deliver that does nothing for us and guess what we end up getting a bad review and our ratings go down. Is doordash looking at it that way nooooo all they want is for us to take the food to the customer. We shouldn't have to suffer for the companies lateness when we are busting our asses to get to the customer after getting the order late

I was originally happy with the original pay system but they recently changed the pay scale where you no longer get a flat $5 amount plus any tip the customer pays. So, if a customer leaves a nice tip, like say $8, you'll get like $1 for the order plus the $8 for a total of $9. DoorDash refuses to explain how they calculate the new pay rate. I foresee a class action lawsuit even if we are just contractors. I agreed to $5 an order plus tip under contract. They are breaking that contract.

It's an awful app. Nothing works properly. Most of the time you need to survey twice at the end of the delivery, even for alcohol orders you need to scan ID twice as well. Sometimes it is stuck, then you need to restart your phone. I thought it might be a device issue. So far I changed 4 devices, but nothing changed.

App crashed during dash. When i went to the restaurant tonight i couldn't see the order because app wouldn't even open. Terrible experience! Doordash need to completely change this app.

For some reasons, the catering order won't give you all your $ & your tips (new pay model seems fishy). App is still glitchy too after several updates ( often crashes alot).

In the LA area, been with DoorDash since March. It was okay then, but has been getting steadily worse. Sometimes go up to 3 hours without a single order. This is a result of the company oversaturating itself with too many drivers. They no longer pay extra, so be prepared to work more to make less. Its a miracle if I even make minimum wage now. Reaching faster support is a nightmare to deal with. Also, this app is garbage on android; frequently freezes so that it appears like you're stuck in one location. Doesn't let you scroll when customer adds delivery instructions. Doesn't let you schedule properly either....you have to create a schedule until 1am then go back to edit it manually. Just one of the lowest quality apps I've had the displeasure of using.

With the new pay model of this app your will now get around $1 to $2 per deliveries from the company and rest will be your tip when you see $6-$7 upon acceptance of order. Their new pay calculation is as follows in the example: -Customer place an order and you see $7 on your screen. That means it is a total $7 worth of effort for doordash -If customer gives you $2 tip, doordash pays you $5 in addition so you get $7. -If customer tips you $6 tip, doordash pays you $1 in addition so you get $7 They promise drivers to pay $1+your effort+100% tips. But in reality rather you drive 1 block for an order or 10 miles, you wait 1 minute for the order or 1 hour, non of these calculated as your effort and you get lesser delivery pay if you get more tip. And when you ask them how your pay calculated based on new pay model, their answer is "it is a complicated computer generated calculation therefore we don't have an answer for it" complete transfarency right? :) Get yourself away frm this company and look for honest once out there. P.S.: forget about tips on drive orders. 90% of them go through company called ezcater and since they don't promise you 100% of tips like doordash does, they now have contract between them to share tips between dd and ezcater. What a law bending.

Its not letting me log in or anything ... glad im not the only one today

Not sure whether to complete setup or not based on all the negative reviews.

Last night was One of the worst app disfunctions I have ever experienced besides on Fourth of July . And in June as well. Which they STILL owe me pay for... Last night's incident was crazy the app was wigging out wouldn't let me log in then when I did it shot me like 10 deliveries to do and none of them showed up and so I accepted one and then it wouldn't it log me out wouldn't let me log back in and when I could I went to deliver the food and it was to a construction site I waited there for like 25 minutes tried to contact the people and I couldn't contact him I don't even know if it was a real delivery anyhow this app sucks there's always problems with this I wish they would fix it cuz this is my means of my gas money Please do something about this app work & the doordash business profitable for those trying to make honest money to live. Please people, be cautious of what you feed your "personal" devices. They're everything else but personal.

App crashed last night during delivery. New pay scale is odd.

The application encountered an unknown error, switching to Uber eats

They deactivate you with no explanation and even if they cant explain they refuse to deactivate you.

Disgusting shady organization. Useless pieces of garbage.

App keeps crashing during dash.

it takes forever to get a chance to deliever they have the area on red meaning they are busy but it takes forever to get a job

Driving for them is a headache ..

Everyday is an improvement.

Login is trash

Was ok but everithing new, is as usually it is , no more qualitative. New pay. Gives you more miles , less

The new pay model is completely awful, dishonest BS. I kept track of payout breakdowns for several weeks and I'm only getting paid $1-2 per delivery plus tip. Used to be $5 flat plus tip. I'm making hundreds less each month when added up. They're skimming off higher tips to pay us less. DoorDash claims they pay drivers more based on the effort of the delivery, but that is not true. Corporate greed has taken over this company.

The new pay system is sketchy. If the customer tips me good enough door dash pays me nothing. They say we keep all our tips but it seems like that's all I keep. Its way harder for me to make any money now. Good tipping customers i how i pay for gas. I stopped doing postmates because door dash was so much better but now I'm starting to rethink this.

Please fix the customer service chat. Chats disappear in the middle of important conversations. Very inconvenient. Also, there is the fact that it keeps prompting me to swipe for delivery like 2-3 times after thr initial swipe has been done. Very irritating.

It gives you schedules, then you will park up for hrs without any deliveries- wasting gas, wearing out your car to drive to the so call hotspots that never amounts to anything. They need to get rid of hotspots, just send out the orders so you can access it from anywhere. Then there is no one to talk to, what a weird way of biz productivity

Dash during peak time is actually pretty good. Sometimes the app bugged and I wouldn't get extra pay for one delivery even though I started during the extra pay time so I had to end dash and then activate it again for the extra pay to work

It used to be easy to schedule, but now no matter what it is literally impossible to schedule days in advance. It really doesn't make any sense whatsoever. Perfect acceptance, completion, and a very high customer satisfaction rating, yet I cannot schedule my normal shifts? Someone needs to fix this app as soon as possible. The new system sends orders 18 to 25 miles outside starting points to pickup an order under 75 dollars? Who in their right mind is picking up a hamburger and driving 50 miles round trip for free? Calculate $5 for pickup, zero tip, and you're spending your own money. That's ridiculous. The app needs to be fixed asap. A million dollar company should have quality I.T. people that don't take over a month to fix this issue. Meanwhile, dashers suffer in acceptance ratings and completion ratings because they're smarter than this. Nobody should ever receive an order under $50 dollars that requires them to drive 30 miles plus round trip.

You will work 5 hours and sit for 3 making nothing. Only taking home $25 then you gotta wait for that to be deposited. This is a awful app.

Customer rating is going down even when I'm not dashing, meaning not scheduled. It is going down while I'm at home and not doing deliver. You need to fix, and DO NOT SEND A GENERIC RESPONSE!!!!! I have been working with you for almost 3 years. This is not the first time, need to fix it.

Delivering for DoorDash is cool...setting your own schedule is great. I'm glad to have this type of work. The app was very glitchy in the past but it has improved a lot. I do prefer the new pay model over the old, and like seeing the amount beforehand...but DoorDash should provide more even when the customer tips better. BIG PROBLEMS STILL WITH THE APP DESIGN- **(1)** I don't understand why they removed the map from the "current dash" screen. It used to display a map when you tap on the pickup location and also on the drop-off location. Now it only shows the address :( You used to be able to view a map at any time. It'd be great to have one map that always displays every pickup & drop-off, even for multiple orders. **(2)** The slide bar is awkwardly long. Make it shorter or better yet, give it a "hold to complete" function. **(3)** The early access scheduling has a bug that won't allow you to set an ending time. **(4)** DoorDash has no support email address or phone number. -In spite of these issues I do like DoorDash overall :)

Why must door dash keep robbing us? I drive a lot for you folks every so often. I've seen pay do nothing but go down. A few instances I've had a customer TELL me how much they tipped me and I didn't receive nearly that. Scammed again.

The app works slowly. Few days ago, the app showed me the same address for the merchant and customer and I had to contact the customer and ask her where to go. I was able to chat online with customer supporter before but recently I have to fill information to ask in case of any urgent question.