Domino's Pizza USA

Ordering is easy and accurate, but app does not correctly publish delivery times. The last 4 times my wife and I have ordered pizzas, the estimated delivery time provided by the app has been off by more than 30 minutes (meaning our pizza was more than 30 past the latest estimated delivery time) . In addition, the app frequently tells us our order has been delivered on time but we don't yet have the pie. A couple minutes late is no big deal, but the app should not tell me I have my pie until it is literally in my hand.

Update (3rd Edition): It's working nice and smooth. Keep up the good work! Update (2nd Edition): So far, it seems that they made some decent improvements to their databases/networks that handles the orders. Update: They have improved some functionality. Yet the system can fail and they prompt you to call to place your order. Original: Some of the buttons could be placed elsewhere to avoid accidental modification to your order. In all, a very good app for dinner!

The tracker is completely un informative. Whenever it says my driver is on their way, it should say whether or not they have another order to deliver before mine. I can ride my bike to the Domino's here in 4 minutes. So how does it take 20 to get to my house?

Just used my $10 promo code today from the Quickly text campaign. Got a large 14" deluxe specialty thin crust with pepperoni, Italian sausage, green pepper, onion, and mushroom for $6.10 after the $5 coupon&promo. I always tip 20% for delivery on the price before promo. Thanks. My boyfriend luved the pie so much we just ordered 2 more the same damn day. This company is doing something right!

I've made several orders now that never garnered me any pizza rewards. When I try to inquire I get that the site isn't responding try back later. Im getting screwed here. Not to mention my last order came stone cold and quite late and was never even offered an apology. Im thinking pizza hut may better serve me

The whole process I find to be easier than the website in general. I had an issue with a price not calculating for a pasta otherwise I wouldn't even know how the actual website worked. I have had no other issues using this app and the coupons are right on the shopping Cart (I guess?) Page in a separate tab which is convenient. I got 50% off a pizza and I never even thought about coupons before I saw the tab. I also enjoy more support for Google wallet.

Cant speak to the consistency of Domino's itself, but the app is efficient and makes ordering pizza super easy. I can do it before I leave work and get home right when the delivery guy shows up. Awesome super convenient. But again I must say that the app functions more consistently than the stores too.

Easy to use, and I don't have to keep asking my family what toppings they want- it's already saved on my past orders! I just wish they would go back to free delivery. I live less than a mile away, but I still have a $3 delivery fee plus the tip. Not good. A pizza is $5.99, so the fee is half of the cost of the food? Hmm.

I love that I can see the progress of my order and where it's at. Lately it has been taking over 30 minutes after they leave the store to actually get here and I'm only a 6 minute drive. Food isn't always hot anymore but I would rather the warm food I do get over the few times I have actually gotten cold food

This app is the best! I wish you would have pricing next to each item instead of having to add it to your order in the cart then deleting it when you dont want it, but besides that... it makes my ordering pizza life soo much easier!

Love this. Perfect for when im too lazy to grab my computer or call. Super easy to customize ur order and I honestly wouldnt have ordered pizza just now had i not gotten a notification about 50% off for online or app only. I just wasnt thinking about it. Now im watching the pizza tracker like a madman lol. Great app

Love the food! The app stinks. If you don't have a full menu in front of you you have to jump too many hoops to find out what is put on any of the specialty pizzas. You should be able to see what's on a pizza BEFORE you order it. Other than that and if you already know what you want, it's great!

Fast and easy. However... I don't like how it always messages me deals and says we miss you. I know, I know... I'm a fatty that needs pizza! Haha in all honesty, great app. I can save orders and use the app at kids practice to grab last-minute dinner. And for a team lunch at work. Great job!!

I liked the last version. With the new update you can no longer customize your pasta or sandwiches except to delete items. You guys can make more money offering extra sauce or onions mushrooms...ect. bring back the ability to customize and this is for sure a 5 star app it's easy to use and remembers my selections for easy reordering.

Yes, there is a way they could make this app better. It could read my mind. Other than that, they've done an incredible job with this app. They list coupons for crimini sake! You don't even have to try to save money! And it helps that Domino's has done a great job of revamping their product to be delicious.

It's a great app. The only reason I didn't rate it 5 stars is because when I used the app in the past it let you modify your order by saying if you wanted light/extra sauce or toppings on the pastas and now it does not. Not sure why but would be helpful if it could be changed back. But overall a great food ordering app.

Not to diss pizzahut, (it takes me 10 minutes to go pick up my order, which is no problem... but they don't deliver to the apartments I live at and on top of that, they never have any drivers. It's crazy because it'll take them at least 2 to 3 minutes to get to my apartment, but they don't delivery to the apartments for some weird reason.) But dominoes actually delivers and they're 15 to 25 minutes away... wow!

The progress function on the "Tracker" is useless. It doesn't track anything, there is no actual info feed or input from the employees who are preparing your pizza. So you may end up walking into your local chain assuming your pizza is ready, when in fact they were backed up with orders and haven't even begun preparing yours!

This online app has been hacked twice and I have had to fight to get it fixed. Also, the reorder function does not include coupons and you have to add the coupon and then build the pizzas after. I think that they should allow you to ad pizzas form the cart to coupons.

My only complaint, which might even be own fault, is that I find it difficult to find my favorite $5.99 coupon and sometimes just give up and use the website instead. I absolutely love the tracker and I have to say my Dominos is fantastic! Great service. My food is always accurate. Customer service matters and this store recognizes that!

Ever had these poor folks on the phone while you fought over what to order? No more! Easy to use and easy to access specials. No hidden pricing or bs. Well done! You will not find better service than the Auburn Maine location.

Broken delivery maps no option to add comments or directions to orders. No way of sending comments to business about defective service. On the plus side it's been great for my diet! There have been several occasions I would have ordered lunch if the app or the internet options worked!

So efficient and user-friendly. A pleasure to use. Only thing I would add is a summary on the final screen where you click 'Place Your Order' so you can make sure everything's right. Other than that, works beautifully... And delivery was faster than expected.

Altho i love this app so much as it is. What would make it even better is to be able to leave a message for the people handling my food. Such as a reminder to not forget my extra sauce that i paid for.. i get ripped off everytime.. other than that, everything is perfect!

Can't redeem free pizza like I was able to 5 weeks ago. Called and emailed customer support more than once with no change. When I try to redeem it just blinks quickly and then nothing. Please fix app or quit offering free pizza that can not be redeemed!!

Will never call the store again as long as this app exists. Sometimes, when my husband asks what's for dinner I like to say I don't know. Then quietly order pizza. I continue the pretence of having no plan whatsoever til the pizza shows up. Suprise pizza is the best pizza.

It's quick, easy, and efficient. I like that I can place the order for right now or for hours later. The pizza tracker is a great idea and my son loves watching it until it arrives. You also get to see the names of everyone who makes and delivers your food, which is nice to know.

Dominos App is the easiest pizza app there is next to Papa John's. But Papa John's only asks for 25 points before free pizza so I only give 4 stars. 60 points before free pizza is harsh! And takes forever! Please lower the point reward! I'll give you full 5 stars.....

Best food order app I have used so far. Super easy to navigate, never forced closed once and I have had the app for a while now. The tracker is very helpful although I feel the store can mess with it and say something is happening when it isn't. I had an order that said it was being delivered for almost 50 minutes! It wasn't true because my food was still fresh and hot when it arrived so I know it wasn't in his car for 50 minutes. Otherwise super great app and very user friendly.

App works well, never skips a beat on ordering and always has the coupon deals available automatically. Occasionally (maybe once a week) it'll come up with a notification about specials. Comes in handy for us working behind the scenes here at a TV station ;)

It's significantly easier to just order online, even on your phone. This app is a hastle and somewhat painful to use. (example: I had to indicate 4 times in 1 order that I wanted carryout vs delivery.)

The is no special comment section. My door buzzer is broken in my apartment complex and I need the delivery driver to call me. There is nowhere for me to add that detail so I have to hope they actually call instead of returning to the store and deeming my delivery undeliverable.

Very convenient for those days you don't feel like leaving the house. Quick good quality food. My only complaint would be that they need to really pay attention to the order cause I've received the wrong order on 3 different occasions. Still rating 5 stars for over all satisfactory.

I ordered a pizza on the Dominos app. And it changed my order to say no cheese and no sauce. As a result we had to purchase a new pizza over the phone. I think you should make this app more user friendly. We enjoy your pizza, but we will not be using your chain in the future. What should have cost $27 ended up costing over $40. Have a great day and sorry for the loss of a great customer.

Awesome app! I like that you can see the various stages of your order being prepared. I also like being able to place my order exactly the way I want it, without having to place a call to make special request. I don't like the point or reward system, it takes too long to earn a free pizza.

Great app! I use it on my Samsung phone & Samsung tablet & they both update, so I can use my Domino's Tracker on one device and work uninterrupted on the other! Might sound trivial, but I actually use this feature a lot! Very convenient. Also, thanks for GLUTEN-FREE pizza!!!

The app works great, but the delivery time isn't accurate. If I was petty I'd argue to get my food for free since they said 30 minutes or less... or was that pizza hut?

The pizza is pretty good, but what keeps me ordering from Domino's so frequently is how easy this app is to use. Plus I like the rewards that you earn and the way it tells you when the pizza guy is on the way. Very handy. Sometimes it won't process an order, but overall it is a great app.

App is great until you use the voice command. I tried to checkout saying "CHECKOUT," but it doesn't know the meaning. Took me a long while to figure out that the only way to checkout was to say, "place my order." Then asks for address number, and doesn't recognize the number. All I wanted was a side, but couldn't find it. That's when I thought the voice command would help. Would have been faster to just call. And at the end, i still didn't get my side.

I had hoped to be able to use the app to review the menu, so we could decide if we wanted to place an order, but this app is designed just for ordering. Unless you initiate an order, you can't view anything. Pretty poor choice in comparison to so many other restaurant apps I use. Other than that, it's a great app.