Dell TechDirect
Free App
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About Dell TechDirect
Dell TechDirect is a centralized support tool designed to provide commercial customers with online and mobile access to create, view and update technical support cases and replacement parts dispatches.
Customers will need to designate an Administrator to enroll their company at http://www.techdirect.com. The Administrator will then configure Technician users from his or her company. Both Administrators and Technician users will have access to the TechDirect mobile app to connect to their accounts while on the go.
Version 1.0
• Create, view and update in-warranty technical support cases submitted to Dell.
• Create, view and update in-warranty parts dispatches submitted to Dell.
• Receive updates and request statuses from the Message Center via mobile app and email.
Customers will need to designate an Administrator to enroll their company at http://www.techdirect.com. The Administrator will then configure Technician users from his or her company. Both Administrators and Technician users will have access to the TechDirect mobile app to connect to their accounts while on the go.
Version 1.0
• Create, view and update in-warranty technical support cases submitted to Dell.
• Create, view and update in-warranty parts dispatches submitted to Dell.
• Receive updates and request statuses from the Message Center via mobile app and email.
All Application Badges
Free
downl.
downl.
Android
4.0.3+
4.0.3+
Bug
buster
buster
Android app
App History & Updates
What's Changed
- Bug fixes and some improvements
- Bug fixes and some improvements
Version update Dell TechDirect was updated to version 1.0.6
More downloads Dell TechDirect reached 10 000 - 50 000 downloads
More downloads Dell TechDirect reached 5 000 - 10 000 downloads
Version update Dell TechDirect was updated to version 1.0.5.6632
What are users saying about Dell TechDirect
F
by F####:
by F####:
Good
C
by C####:
by C####:
Cannot reset my password due to network error tried multiple different networks same issue. Is this app even updated
R
by R####:
by R####:
Will not let me get past the address screen, it either will not let me hit next, or will give error about time zone, even though it is correct
C
by C####:
by C####:
Unable to connect my phone to pc through data cable
F
by F####:
by F####:
What about new users?... thanks for waste my time
C
by C####:
by C####:
Does not allow new users to create account
T
by T####:
by T####:
No auto populate anymore. No bar code scanner. I do not want to have to input all Customers info. old version was better!!!!
T
by T####:
by T####:
A barcode scanner. Along with the ability to upload photos are a must..
P
by P####:
by P####:
Really why do we need to login every dam week to this app and have to input all the clients data I swear how stupid can this app be!!! Fix it or we will stop using this poorly made app.
N
by N####:
by N####:
No response given from dell support for the case logged..
T
by T####:
by T####:
Dell tablet battery lases only half an hour and works very slow
C
by C####:
by C####:
By biggest hate to suresh vaswani head dell customer care who trained their employees not to solve customer problems and do time pass only......
K
by K####:
by K####:
Tool works perfect. Will get 5 stars, once tags can be scanned
K
by K####:
by K####:
I see the nice screenshot there showing the dispatch list but when I log in I just have two messages that I come back after I delete them. I can check a warranty or I can open a new tech support case.
N
by N####:
by N####:
Good tool
by C####:
would get 5 stars cause this is great but in past week when i try to add a part it crashes the app. a fix would be awesome as this is a most important app at my work for a city school district that is basically dell exclusive. galaxy s7.