Phone and Pay Parking

This company is a scam. This app crashes constantly and rather than letting me pre-book parking it charges 3p for a free session until the car park opening time first and prevents me from booking anything else for 2 minutes after that. Hopefully my local council will change providers again to a company that actually knows what they are doing.

Seemed to work fine for me. Installed, registered and paid when I had no coins. If I lived in the area that uses it I could see it useful on a daily basis. Only bad thing is it signed me up to paid texts alerts after my parking expired. But I unsubscribed through the app in a few buttons.

Doesn't work at all no matter what you try. Best just to ring and not bother with the app as life's too short. Cornwall Council's using this as their new provider, someone should have bothered to check the technology first. Followed advice after submitting crash data, same result - didnt work. DON'T BOTHER INSTALLING.

When it works this is a great app but it seems they release an update and it breaks everything again. Then you wait months for another update to fix the problem. It works for a while then the next update breaks it again. It wouldn't be so bad if the developers fixed things quicker but they take months. It's hard to believe they make a profit add the only way they make money is by us using the app. I'm going back to cash.

...and the telephone helpline goes to answerphone. Takes around 15mins to pay for parking each time. If you are a local authority thinking of using Phone&Pay, please can you choose one of the others? ... I left this review in February. It is now September and there has been a change in the app: it now crashes all of the time.

4th new phone. Still crashes nearly 1. 6 years later. The only option is try and sort out change for the machines! So glad we're being listened to and the app is being sorted out so it can be used. They obviously don't read reviews as it crashes for everyone. Fix it!

Shame I can't give 0 stars. Having reinstalled the app it is even worse than before. Let's you look up location then crashes. Absolutely useless meaning running the risk of a ticket. I won't hold my breath that I'll get a response to my feedback.

Terrible app. If you eventually manage to install it, register and get it to actually find the car park you are in (none of which can be guaranteed) then it fails to process the payment. How on earth did this app get through testing?

This is not worth having. It crashes all the time. These app's are supposed to be a quick easy way to pay for parking but it doesn't work. Tried to use it on many occasions but it has never worked. Tried to use it in St Ives today as none of the machines are working. But doesn't work. Free parking today! Reported it doesn't work many times. They may get there act together when they lose enough money.

I wanted to give no stars.. app crashes.. doesn't recognise card/car details shows error message.. calling the number they dont answer when they do.. they keep you on hold because their computers aren't working.. then charge extra for doing it over the phone!I'm guessing the Council have taken them on as they're cheaper than Ringo.. well done the council.. you pay peanuts you get a crap service!! Have complained to my local council and MP.. no response from either! :(

Been using this app, when it works, for a few months... Last update has added a great feature... Every time I try and use it... It crashes... Not the first time this has happened, used to crash after I had paid for my parking so at least I managed to pay. Doesn't work at all now..

This app works fine. If you are a coach driver looking for cheap parking then use the app because it doesn't know you are a coach and only let's you pay car rate. I spoke to the warden when he came round and he said that the only information on their handset is the reg number and that you have paid. It doesn't say how much..... He said it is a problem with the app so you won't get a ticket. Happy days just saved a fiver.

Put my card details in 6 times and just comes up with a completly different number so can't pay for parking with it. Councils need to drop this and get one that works ..... like RingGo never had an issue with that.

Wanted to pay by card but this app makes it impossible. Going to every screen results in a crash. Login crash. Enter car park number, crash. Just doesn't work. Feels like a con to fine motorists who don't have change.

So far as soon as I open it and enter a location it crashes 100% of the time. Not exactly user friendly. I have sent the crash reports though so hopefully they will be able to sort something out. The idea is great, the execution, not so much. I tried this app again on my new phone, an S7 and it still crashes pretty much immediately. This is a year later and it is still terrible.

DO NOT USE Although the app may work they over charge you and refuse to refund. They instruct you to contact the local parking authority to obtain any refunds. Very poor practice.

This app has ruined our holiday start!!. Unable to park anywhere in St Ives as all carparks are linked to this shocking service. I have no option but to stay on car till this is sorted or large amouts of change are to hand. We prepared this app and registered all relevent detils 2 weeks in adance but to no-avail. --- update. 1 year later.. no change.. can not believe that this is affiliated with a Council..

Every time I click on the car park it crashes. Seems as though from reading other reviews that the issue is just with android. Please fix this. It would be a great app if it was working!!

Worked extremely well until... Added then subsequently deleted a hire car, and also changed payment card (due to updated card from bank) and now it repeatedly crashes so deleted. Very annoying.

For such a vital thing as parking, especially when required for me to pick up my daughter from school, it's unforgivable that this app is so broken, worse still the developers don't seem to be in any rush to fix it. The phone line is pretty hit and miss as well.

Tried this app before, it didn't work. Uninstalled it. Tried it again yesterday, but couldn't remember my passcode. Asked for email reset, NO email received. Asked for 2nd email reset, still no email received. Asked for SMS reset, finally got it. Put in the details, get a "sorry, please try again" message. Same result from next 10 tries. Says "please call the office". Just a scam to generate premium cost calls?? Uninstalled again!

Just doesn't work. Crashes as soon as you search for car park. It did this months ago so I left it alone to sort itself out. Reinstalled today for convenience of parking and it crashed again! Utter useless, you'd think the councils would have the power to insist this is sorted!

Surprisingly it works for me. My only gross is that this 'service charge' , which none of the other telephone parking companies seem to levy, is not declared up front, not is it a standard charge. This makes it a bit difficult keeping up with the bank statement. I just got charged £1.56 for a £1.20 session. As you can imagine it's an odd amount and I had to do a bit of thinking to work out what it was for

App crashes during payment process without fail. Vast numbers of negative reviews suggest that I am not alone and that this is simply not good enough. Are you listening, developers? No, I didn't think so.

A fine idea for when you have no change. Unfortunately system was down and redirects us to ring them, which was also down. Luckily we scrapped together enough change for a short stay after searching all corners of the car for ten minutes. The couple next to us gave up and drove off - lost custom for Fowey there. Either this needs to work or credit card machines are needed in the car parks.

Crashes before any data added. Ridiculous as this is the second time of trying to use it, about a year apart and same problem each time. Can't believe Dorset council still advertising this as a service - it just doesn't work. Very very frustrating.

Payment should work on duration used like a parking garage paper ticket. When I move my car I should be charged for the time used and not some rough guess up front. This app effectively double charges users. What a rip off.

Tried to use this to park in St Ives. Entered details, it weirdly kept changing my card number. Wouldn't allow me to complete the transaction. Ended up calling instead. Absolutely useless app!

...and the telephone helpline goes to answerphone. Takes around 15mins to pay for parking each time. If you are a local authority thinking of using Phone&Pay, please can you choose one of the others?

Entered personal details and then it crashed at every tap of a function. Not really bothered, but who tests these things? No body.....

No start time option. Not obvious you are setting end time. Bring back RingGo

I'm not having any of the trouble other people have had. I find the app simple to use and it has only ever let me down once when I had barely any 3/4g signal. Used the phone service and was sorted within 3 minutes. Simple, easy and does what it says on tin.

The app gives you the option to skip adding card details when creating an account, but then instead of displaying a message to say that you need to add them before you can search for a parking location it just crashes. When I called Phone and Pay for help they knew that this is what the app does, yet the developer has not fixed it! There was clearly no basic software testing! I added card details (which turned out to be invalid) and could then search for a location but instead of telling me the card wasn't recognised it crashed again. I ended up calling and paying over the phone having wasted 20 minutes with the app.

Do us all a favour and get ur app working on android! I had this on ios an it works a treat but you clearly don't give a toss about android. Soon as I enter the parking code it crashs. So so poor

Does not work will not accept payment they don't answer phone but do reply to the first 2 emails with the same reply. Delete your card and input valid details. It is the same card as I use with ring go, park right, park mobile and pay by phone which all work. I am glad that I don't visit areas covered by this app very often.

It's not pretty, it can crash a fair bit too . However generally it does work. But I do get changed 8p more. I'd like to see some of that money put back in the app because honeslty it's got a user interface less attractive than windows 95. It's got an app icon which disgraces the phone screen and I have to hide it away in a folder because it looks that bad

Why do you need to read a write to sd and Make direct calls? This seems very unesesarry for an Internet based app!

Take cash as this app doesn't work. Having entered my card details, the option to pay displayed someone elses card info. Ringo just worked, why the step back with this?

This is by far the worst pay and park app today!!!! Ringo is far superior, and if you want to pay for your parking and not mess around for half an hour and still not have payed for parking.

Crashes every time on my phone, so of no use whatsoever. On another phone, it installed, but refused to allow user registration - just went back to details screen. You deserve to go out of business when you can't even get the fundamentals of allowing customers access to your service right. If you can't write a mobile app (as is obvious), then how about a mobile-friendly version of the web site. That way, even Windows Mobile users can use your sordid service.