Better Driver

When the app decides not to cause my phone to crash, all it does is drain my battery and give random readings that change randomly and the score is really not reflective of the way I'm driving. I've also found that it marks me down for driving a long way which makes no sense. That's what I got a car for. I don't know what I'm expected to do to achieve a good score if I want to go somewhere 60 miles away. The prizes are a con as well because it only offers me the same chocolate each week

Currently this week ive made 2 journeys. a 12 mile journey socring 1.6 and a 14 mile journey scoring 6.1. my current average is 0.7. I'm no maths expert but cannot work out how those 2 scores combine to give an average of 0.7. This happens most weeks and I cannot work out how they calculate the average. Also, like most of the users that have left reviews, my speed is always a positive score, however my smoothness is always negative despite driving carefully.

Very frustrating. You're required to take pictures of your car and other documents but it will not let you upload them from your phone. It was a lot of effort to move my car to a place I can take all the pictures and it won't let me upload them. You only have the option to take a photo within the app which is not useful. Nobody has time for the amount of faffing around that's required just to get set up. Not worth it at all.

I think it's extremely unfair how just because you make a journey at night it automatically gives you a negative usage score. It states that in the Faq's too. But then I suppose that's why I don't work in insurance because I'm not a con artist! This type of policy is making me think about my driving more, but I got a red score this week so have been really careful with my driving... only to find the app signed me out! So those really good drives I did didn't get recorded. Very annoying! Just cancelled my policy from no reason!

This app is a joke......cheaper insurance yes but this app couldn't be anymore inaccurate!!! Unsmooth or bendy roads rates you a bad driver....journey times miles not accurate!! States I drive 1 mile in 4 hours when my journey lasted about 20 minutes!! Also 2 different journeys within the same time slot!!!!

Installed on my Moto G4 Plus. The app has Bluetooth permissions. The phone can see the Wingman in the list of available devices and pair with it, but, no matter what I try, the app will not acknowledge that the Wingman is there. I have no way of recording my journeys or driving without the risk of incurring the additional £500 excess for unmonitored driving should I be involved in an incident. No updates for nearly a year to address issues. No feedback from the developers. Very worrying.

Glad I'm not the only one that thinks this app is stupid!! I get 10/10 for speed and usage but my smoothness is constantly rubbish!!! Which brings my over all score down. Plus the app keeps logging me out and doesn't let me log in!!!

There is something wrong with the app. It keeps logging me out automatically when I am driving,even though the app has permission to work in the background,and I never close it when I drive. I drove to brighton and back,and in brighton the app logged me off. I forgot to check it,and when I got home I realised the app wasn't working. Plus,the maths the app makes are shite,2 times score 10 and 1 time score 6.6 gives a result of 1.4.... plus,I got a score of 0.0 for smoothness because I braked really hard,but what was I supposed to do,hit the women that run accross the road to get a better score? I think there should be an option to be able to prove yourself

Just get a black box installed, don't mess around with this app. You end up spending a good 5 minutes waiting for it to start working once you get in the car for it then to just penalise you for driving in traffic or using roundabout because that doesn't class as "smooth". You also get penalised for driving at night and trips over an hour. Please pay a bit extra so that you don't have to use this abomination of an app.

Scoring is not accurate nor consistent. Drains battery like mad. The user experience is awful, really not clear. Think the concept is there but not fully tried and tested! Not sure that it is woth the hassle for cheaper insurance, I have previously had a black box which recorded accurately...

HORRID!! My phone won't even find the device as the bluetooth permissions refuse to turn on (I spoke to my phone maker who said its the apps fault and they couldn't help me) I am in a -so far- week long argument with Carrot because I refuse to call their overpriced number to sit on hold for 20 minutes before talking to someone. Their web chat service is also a joke. Dont waste your time.

I've been driving the same way for months, all with positive scores, suddenly since the last update my smoothness is nearly always -10, genuinely no idea how to be more smooth, not realistic as you cannot be 100% in control of smoothness anyway (bad drivers braking, pulling out, on coming drivers overtaking causing you to slow down, the list goes on.) unfair. EDIT: The smoothness issue seems to be fixed. Average is weighted too, my lowest score so far is 7.7 this week yet my weekly average is 5.5 what? 0.o

Terrible service policy cancelled without any notice. When asked for a reason it was because I hadn't provided photos which you have to do before you join the app? Absolute joke and a waste of £500 for two months insurance !

I fail to see how an insurance can create a policy that relies on an app working. And then release this app which 90% of the time doesn't work, and sends you threatening texts and emails when you use the app, and it can't do it's job properly. The app failed to work and locked me out... and now I will spend 2 hours on hold to be told it's my fault, gauruntee.d.

This worst company i seen ever. They cancel my insurance because i couldn't register to the app, i couldn't do that as did not get any paswords to sign in, after i email them pasword request but the not answer and finaly they cancel my insurance without notice and didn't gave my deposit. Just Avoid This "company"

I've had this since August and I switch it on EVERY time I drive and it doesn't work! It just drains my battery and to top it off I get emails and texts saying they will cancel my insurance because I don't use it when I do?!?!

This app is terrible it never loads and the readings are awful. Smoothness is a load of rubbish I can't help what the roads are like where. I live. This app needs reviewing big time.

It keeps logging me out. And although I have connected it to my car everytime I drive, it hasnt picked up any of my trips for the past 2 days! Im doing everything it says...connecting via bluetooth, connecting to the internet and having my location on. Not sure what else I can do to make this work, as it had been fine till now.

Same problems as everyone else always a negative smoothness and sooo time consumin i have to get in my car and make sure my internet on, my location on, my bluetooth on and the app open and even when i no ive done all that the app must close or summin coz it has shown no recordin just now and cant work out y and it wouldnt let me sign in the other day kept sayin null input or summin like that beginning to seriously question this insurance. Also wen do the treats change coz i just keep gettin choclate?

Terrible app when it works. Scores do not match up correctly 6 possitive scores and one negative leaves you in the negative. And now it will not let me log in at all which means i face having my insurance cancelled.

1) app keeps crashing and wont stop untill i re install it PLEASE FIX THIS 2) i would like to know how you adverage your scores because if your using a normal adverage well your not its wrong so i would like to know how you are doing this as i am a developer myself

Worst app ever. Slows down your phone and keeps crashing!!

App doesn't and eventually my policy got cancelled. Wouldn't recommend it.

Awful app doesnt work give random scores.

Very poor i trying upload the picture of my car and NCD but its not working. The insurnce keep send me email then gomna cancel my insurnce

Even though I tend score 10 or 10+ my average is constantly 2.6.

Won't let me log in tried many times to reset my password but still no luck

Cannot upload photos, fails every time

Sad story

I am echoing what other people have said. The app is widely inaccurate since it has been updated. Reported this to them. Not holding out much hope though.

I have been using the better driver app for 2 weeks now and randomly its decides to log me out now i am trying to log back in and it wont let me now im panicking it need to keep you logged in constantly!!! Now that my speed is good the smoothness isn't and that's bringing my score really low how can I improve smoothness when I'm driving at the right speed I can't win I break when I need to so It's not fair that it decreases my score every time I go for a drive this is not good!!!!

Do not purchase carrot better driver insurance! The app is incredibly inaccurate resulting in bad scores, almost resulting in policy cancellations! The app that calculates the scores isn't design for the real world, as it doesn't like traffic! I work near a town centre which is heavy on traffic and this is start and stop at a crawling pace, the app gives me minus scores daily because of the start stop nature. Spoke to carrot about this and the end result was though that's how the app works... Disappointed

Since update I'm continuously getting +10 speed -10 smoothness and after 5 journeys my usage score is going down to on separate days!!!

Poor app, frighteningly inaccurate!

So since using the app I have consistently scores +10 for speed and usage but -10 for smoothness, the app doesn't take into consideration speed bumps. My journey to work is littered with speed bumps and I'm not taking a division when the app could recognise them!! Not fair at all!!

Just did my first journey on this and it's results are awful... it got the journey length very wrong. Gave me a score an overall score of 3 despite breaking the journey up into 3 and giving me = 37 miles (7.5 scored) , 1 mile (3 scored) and 0 miles (10 scored)....... How is this fair carrot?

Completely wrong, how is this legal?? Don't answer calls, feel like I've been scammed.

Sometimes inaccurate

When it does work I think the results are pretty accurate. But 80% of the time for me the app doesn't record anything. It stops responding and sometimes doest even open. No error messages or anything so I don't know what the problem is. It's so frustrating. The only good thing is I claimed my reward a bar of chocolate.....

Ive had this app for carrot car insurance for the last 11 months and all the time ive had the app running it only recorded 205 miles of my 2568 mile total. Plus i usually get a text every week saying "you haven't used your app for 7 days please make sure its running and paired with your vehicle". I have made numerous phone calls to this company complaining to them that i have everything on and its paired with my car. I last called them on 8/12/16 and had not received any message But cancellation on 30/12/16