Cumberland Farms SmartPay

They charge a $35 even when you tried to do the right thing. Watch out it takes over a week to change account numbers on the app it's not worth the hassle for little amount you save. Now using the BJ's car works better and better savings

Concept and savings are both good, but the app fails in usability, speed, and stability. Once installed, app name shows as "SmartPay". No mention of Cumbys. This causes it to be sorted under 'S', making it hard to find in a rush. No mention of the brand is certainly bad for brand recognition, but it is audio terrible for accessibility. Once in the app, it is laggy and probe to crashes.

Customer support number is invalid and the app reward system does not work. You can't redeem "rewards" you have earned. Pointless.

Great app easy to use very convenient. I forgot my wallet the other day and was on empty would not have made it home if it was not for the app!!

Pull up to the pump and save 10 cents per gallon. Can't beat that!

Don't understand why they would need drivers license info and last 4 digits of ssi #... no thanks!

Constantly freezes and no longer has an option to get my rewards! I have a ton about to expire and I can't access them! Wtf

This is a great app and smart pay service. Love the new store near me as well !

I would like a history of purchases option. Then it will be 5 stars.

I was using it till I noticed That they get access to personal files photo and when I would use the app it would have a blank picture from this app. So I un-install it . I don't trust this app.

Drivers license, ssn, and checking account required? No thank you.

Cannot get it to work

Checking account??? Why can't you have a credit card on file? What is this 2003?

Terrible app. Always crashes.

Only works about 10% of the time. Doesn't load.

Please stop the crashing.

Works well, and I've saved $165 on gas over the last year! The one issue I sometimes experience is that the app can't identify the station I'm at using GPS, even though I am usually using Google Maps for navigation so I KNOW my phone has my current location. Exiting and restarting usually fixes this or I type in the store ID number found on the pump.

Needs app that shows fuel prices to

This is the best app and program I have ever used. I tell everyone about it

I saved 400 in 2 years. There are times I have to type in the store location though.

A very practical app for saving money.

Easy and always have my phone with me

Very Convenient! Love the free stuff!

Keeps crashing

Love it very easy and convenient

Great App

Awesome sales

First, the app was wonderful. It was easy to use. I filled up, and apparently I didn't have enough in my account, even though the transaction went through with no problem. I was unaware of any issues, until I tried to use my business account again. They had tried to take out the money five different times, which meant I was charged five different times from my bank for an overdraft fee this cost me almost $200. Rather than send me a bill, they sent it to a debt collector. Way to treat a customer.

This would be a 5 star rating as the service this provides is great. However, the rewards button is no longer showing unless on wifi and hasn't been for quite some time, this is even the case after using the app to make purchases. Clerks have no idea how to get past this. Rewards expire before they can be used.

The app is good... HOWEVER, I can be sitting at the pump and the app can't find the store (Yes, locations services and GPS are on) This is a feature that really needs fixing. I do a lot of driving. It would be good if I could turn on the app, have it find my location, then locate the nearest stores to me in all directions. It could then show me on a map where those stores are and offer to link to maps to get me there. That way, I could know if how far to the next smartpay fill-up. I'm rather surprised the app doesn't do this. Right now, the app can't find it's way out of a paper bag! Also, it would be helpful if this app displayed the gallons pumped after the sale. Right now it only displays how much I spent and how much I "saved." It would be REALLY GREAT if this app included an integrated milage tracker so I could keep track of my miles per gallon.

The apps works perfectly as designed. When there is always a warning to use phone in gas station, using this near gas pump is scary one. This help me avoid doing credit card payment and keeps me checking my balance and on levelled budget

The app never works for me! Sometimes it takes up to 15 min just to get the pay at pump to work and the rewards never show up when I need them. It's quite irritating. I really wish this would get fixed!

Sure if your connected to WIFI my rewards shows up. In the store theres not any Wifi so u have to connect to data and then the rewards disappear. This was a good app before.I'm disappointed now. Fix this so u can use via data since it's a hassle only connecting to wifi to see your rewards

Love that it shows how much I've saved, just wish I could look at my most recent purchase too. It takes so long for the purchase to come out of my account, and I've forgotten how much I put in! Would like to see my receipts whenever I want, not just at the time of sale.

Love using the app but like others have said ..at a lot of locations the app won't connect because the stores do not provide WiFi so it might take awhile so if I can not connect I get to different gas station. I don't understand companies that have store apps but no WiFi provided to use them

Can be very convenient and the discount is nice but it definitely has bugs. Sometimes it hangs for a while and sometimes it won't connect at all. It's frustrating to see I could be getting 10 cents off a gallon but it's just not working.

I have been working with tech support for months! I love how these guys act as if I'm the only person using this app who is having reward button issues... Yet almost EVERY reviewer talks about the same concern!! "Customer support" is an absolute joke! The app crashes and hangs up constantly! I'm going to get the card again and start using that! Love the program but the app is one of the WORST!

The app does work, but seems like the UI was designed and built by a 6th grader. Seriously lacking in features.

When your on mobile data (like when you want to actually use your rewards) rewards don't come up. Almost seems deliberate...

The app freezes up every time you go to use it in the store to claim the rewards or try to pay for something with it. If it does happen to get to the point where the bar code is ready, the stores scanner can't read it and everyone behind you in line is complaining. Too bad really, it's a good idea but not worth the aggravation.