China Southern Airlines

Absolutely and utterly useless app that downloads and tries to install a suspicious update on first launch right after installing from play store. Any query results in a "no data from terminal" error and translation is just bad (no translation for city names at all)

Such a big airline but such a Bullshit IT department. Can't check in also online problems :( After a year tried again same problems. Bad translation into English, can't figure out why no check in possible. Emberasing that big companies can't hire employees that get a simple app to work

Trying to book ticket but no matter what date I picked, this app always shows there is no flight information on that date. Please fix this problem. Thanks!

Wow, if you have one hour to lookup the app for booking made so difficult for customers. Fix all problems in app!

The option to check-in is not working. Changing seats is also not working. Basically the app creates a lot of frustration because nothing is working properly. Dont download the app you will waist your time.

I use this app all the time. I find it extremely useful. The update is not suspicious, it is just this app is designed for the Chinese market and the play store does not work in China, and so you need regular updates which come from China southern. Of course there is still some work to improve the app but it is work in progress. I have a few recommendations myself.

This app is completely useless they should just take it down. It doesn't work at all first it starts then it tells says that it needs an update which does not work it just comes back with an error message after a while. And from what I have read this problem exists for a while so don't waste your time with it.

Doesn't work.

The app doesn't return any results when you search for flights. Completely pointless.

Cannot even log into my account.

Can't log into my account. Will unintelligible and revert to Internet access.

No data found...this app is just for fun?? No funny at all!!

Doesn't work / difficult to use.

Love china southern airlines

Useless

rubbish!

Useless apps!

Force to install update, crashed immediately after updated

This is an airline that cant even get its act together for its app and website. I'll not be surprised if the safety of their passengers are compromised on their flights. Freaking embarrasing.

* can't link my ticket to my account/app to manage them * can't identify flight ticket with passenger name/ticket number or phone number. Some issues with the format, but what is te correct format I've no idea * got error message in chinese even when I switch to English * invasive permissions (why do you need to record audio, read contacts and calls !??) * had tremendous difficulties buying tickets online: had to switch between Firefox/Chrome and both browsers private mode as I was getting errors, in chines

Always asking to update like a bug, cannot log in to my account, cannot check flight status and what not. In summary: worst airline app.

Crap! Literally! Nothing here works, also website doesn't work. Customer service people don't answer the phone! Terrible... Concerned about flying with these yahoo's. They can't even make an app and a website that will work! Wow!! Maybe submit my name for CEO, I'll fix this BS!

For me works very good, it did update after I installed which was strange to me, if there's new version why is not here on Google Play then? Other than that everything works as it should.

Impossible to check in, options and menu are very confusing. Complete waste of time.

No online checkin allowed similar to the site. Message sometimes gets translated to english but most of the time its chinese.

Average

Why no multiple city booking for mobile web compare to desk top?

* can't link my ticket to my account/app to manage them * can't identify flight ticket with passenger name/ticket number or phone number. Some issues with the format, but what is te correct format I've no idea * got error message in chinese even when I switch to English * invasive permissions (why do you need to record audio, read contacts and calls !??) * had tremendous difficulties buying tickets online: had to switch between Firefox/Chrome and both browsers private mode as I was getting errors, in chines

tried to book flight,it is a big failure: never stay in 'round trip' mode, departure site always go back to guangzhou while im in xian, from-to date unable to set nor show both from and to, from-to place unable to set our opts and always go back to only either from-city or other to-city. i tried to send question but when submitting it is failed with dialog box appear as "name is wrong", what the heck?! so not useful. im going to uninstall it right after this review. pls fix it.

Not able to do online check in. Not able to translate in English (still Chinese symbols). Fucked up!!!!!

keep crashing. don't update to this vision.....

keep crashing

crashed at opening.

Why no multiple city booking for mobile web compare to desk top?

App asks to input name, then it asks to input name right (with "/" between), then it reports the name is incorrect and it is not informed how I can it correctly. I went to office CSA and I got tickets there

China Southern's mobile app doesn't work, just like its website. I can't check-in, I can't select a seat, I can't get in contact online, they mix up Chinese and English in the error messages...

App asks to input name, then it asks to input name right (with "/" between), then it reports the name is incorrect and it is not informed how I can it correctly. I went to office CSA and I got tickets there

Horrible application. Cannot verify my flight, app says that my name typed incorrectly. Web version even worse- I'm constantly getting error about not handled exceptions.

Why force the user to sideload? And the website is broken too

You have to allow the app to sideload it's own updates, or it refuses to run. Lame.