ZENSE

Zense is an app which provides complete control to the Cable TV Operators over the customer base and network. All information will be on their finger tips. Operator can know the location of each STB, the location of each technician on the ground, how many service requests received from the customer, how many are resolved and how many are pending, how much payment collected today from the customer etc. Also they can check the complaint history of a customer and search each customer information on the move.

This is a powerful complaint management system as it provides all information about the customer complaint in one touch. The moment customer registered a complaint in the call center or operator office, the field executive will get alert on the app with full information about the complaint and customer location. Each and every customer location will be tracked through GPS.

Changing a customer executive or a field technician will not be a worry any more. The new executive can take charge immediately as all information about the customer location is available in the app.

Very easy tool for payment collection. Executive can directly enter the payment collection info to the app and customer will get a message on his registered mobile “Dear customer your payment Rs.xxx is received successfully.” Cable TV Operator can check the amount collected in his app periodically and download the report whenever he wants.

This app is an essential part of Zense Service Delivery Solutions to Cable TV Operators. Zense provides complete Call Center Platform, Complaint Management Solutions, Collection Support, Customer Retention Solutions and Marketing Support to Cable TV Operators.

Zense is providing solutions to hundreds of Cable TV Operators in Kerala. This app can handle millions of customer data and all information will be available on finger tip.