Craftsman Smart Lawn for Android
App does not send email to complete intallation. Talk to customer service and told me that there IT is working on the glitch but could not tell me when will it be fixed.
It no longer works, won't connect to internet to update hours etc.
After 7/11/17 update it doesn't connect at all. Hours never match tractor.
App syncs maybe one time out of 50 attempts. The last time it actually connected & synced, the hours reported by the app are way off from actual. Absolute garbage.
Waste of a time app, Just bought a brand new mower with bluetooth, and double checked that it does, but the app tries to say my model don't have it...and called my store I bought it from and the guy didnt even know it has bluetooth.. says alot on between the employees and apps.....
This app was actually a deciding factor on buying a craftsman lawn tractor. Sadly the app will not keep the tractors info current and has not updated since after it's first mowing.
Update : The app does absolutely nothing. None of the numbers change when the engine is running, all of my maintenance schedules are still unchanged, like the mower has never been used.
Awful, does not send e mail to me to finish installation.
This app sucks. I can't even get past the "create account". Keeps saying server failure.
I just bought a mower with the smart connect and the app say my mower is not compatible not happy with Sears now
Samsung Galaxy S5, cannot connect to Bluetooth. Uninstalled, reinstalled. The app does not find mower. Phone Bluetooth will not pair with mower because mower is not found when phone is searching for Bluetooth devises. Tried prior to first use of mower and after 2nd use today.
do not waste your time with this app there is no Sears Support for app or mower Bluetooth info after 4 hours of tech support nothing
You can not even log in.. Server Fail. False advertising for craftsman
Won't send the confirmation email and I belong to shop your way and the craftsman club. Pretty useless.
Could not even connect to Bluetooth, costumer service have no idea what is going on
App says incompatible model number even though smart and Bluetooth are labeled on the dashboard
App can't find the mower. Did all steps correctly. Still nothing.
Syncing to mower was a breeze. App dashboard is simple yet detailed and easy to use. Good Job Sears!
App won't sync with mower.
This app is crap. It doesn't work and, like others noted, the confirming e-mail never shows up. I have been a Sears customer for more than 48 years with mostly good experiences and am disappointed they can't conjure up a working, simple app.
Mine work perfectly with any mower that I have set up. I scanned the bar codes and got going on a flash. My verification email was quick and painless. This thing is pretty cool.
I have been waiting four days for the confirmation email. Emailed customer support who answered 2 days later. Still waiting for IT or customer service to assist me. Seriously Sears?
Works great on my 6500 zero turn. I had to use manual setup to get it to register
Works great for me.
Been waiting over two hours for the email to verify my account, and over one hour for support to reply. Guess I'm returning the device and uninstalling the app. Edit 36 hours later, still no response from craftsman. Called Sears customer service and nobody even knew about the app. Finally got on a live chat and was told that I was sent the confirmation email, which I told him I had not received, he simply ended the chat conversation. GREAT JOB CRAFTSMAN!
In typical Sears, good idea failed execution style the app wont allow me to log into my craftsman club account.
Won't log in way to go sears you suck at making apps hopefully you'll get the bugs worked out this is a great idea
Can't even login with my craftsman id..! Unbelievable
Won't allow you to login
Installed fine but then when it gets to connect to the mower it wont connect. App is useless in till it connects to the mower. Since you cant do anything in the app in till after it connects. I also tried the apple version and that connected fine. You can also do stuff in the app before you have to connect to the tractor. So if you have a apple phone it works.
It was easy to install but the app won't connect to the mower.
I forgot my password
If you read the description its only for certain lawn mowers.....
Can't login
Read the top
Was able to connect and sync once. Never able to connect again. Uninstalled and reinstalled several times with several attempts to pair Bluetooth rejected using both suggested codes. Hour meter advances with key in run position but cycling ignition and retrying does not work either.
Brand new Craftsman riding mower with Bluetooth, but app says my mower model is incompatible with the app. Not going to waste any more of my time with it.
It won't get past the login screen. It says to follow instructions in an email, but it never sends an email. I want an app that requires no external account permissions... just want to be able to connect to the mower.
It don't work on my mower!
by M####:
Still has issues but had no problem connecting. The hour are off due to it not being synced to the hour meter