Cox Homelife

All the sudden won't allow me arm or disarm from the app. Just keeps saying its arming but never doea anything. What's the point in having it then?

I put in my code to arm and disarm, but 50% of the time it doesnt work. There have been several times when i thought i armed the system to find out when i get back that it was disarm the entire time

Great for thermostat and home security! LED network bulbs - not so much. Usually end up going back downstairs to the tablet, extremely inconvenient.

Terrible with remote access when trying to arm and disarm system via phone. "Pet friendly" motion sensors not so friendly and alarm is constantly going off during the day. Service calls are quick and easy though

Uodate: months late still no resolution. Was told to call. Calling they had me power off my tablet and turn it back on. And that it was a result of an update with the not loading(cameras, app) and would be fixed soon. Nope still having the same issues. Internet is connected and was reset recently. Still won't load cameras or arm/disarm the house. Doesn't work right, cameras never load, have to restart the app to arm/disarm the alarm, paying a ton of money for a security system that I can't even use unless it is the tablet for it. Disappointed.

Constantly has issues with actually arming and disarming. When you go to arm it a message pops up saying it is arming but the countdown never happens leaving the house unarmed. Same for disarming. Click disarm and then the pop-up message displays but the system doesn't actually disarm.

App doesnt work. Keeps timing out. Cant view cameras or arm/disarm. Cox says nothing they can do it is broadbands fault... Going with better company. Screw cox

Why does this app suck so much?! I'm sitting here trying to arm my alarm and it just keeps thinking and thinking and doesn't arm. I even logged out, logged back in, uninstalled, reinstalled the app and nothing. I just want my house to be secure when I leave.

4 out of 5 times it doesn't let me arm/disarm my system on the first try. I always have to try 3 or times before it works. Resetting the app doesn't always work either. Also, it takes forever for the camera images to load if they even load at all

What happened. This app was working perfectly until a week ago. Now it takes forever for the camera to load, sometimes it just a blank black screen, sometimes it won't let me set the alarm when I leave home. I pay Cox to much money for them to tell me to troubleshoot a problem. Whomever did this app has now screwed it up. FIX IT!

It will not let me sign into my account on my phone! It says error? I have no issues with any other apps only this one

Seems to be working again.

The app does not work with my phone. I called customer service and no one can give me a solution to fix the issue. Then they ask for 700 dollar to cancel for something that does not work.... worst decision I have made.

The security system seems to be working. I got a trouble code for a jammed lock that will not go away. The lock works fine and the trouble does not show on the touchscreen but it won't clear on my Android app. Then I got a trouble code for low battery even thought the batteries were only 2 weeks old. Changed the batteries anyway and the code stays on the phone.

Poor app. Have to constantly uninstall and reinstall to get to work. Even when I have Cox WiFi. I can disarm system at times and then even as little as 30 minutes later get a solid grey screen that doesn't load. Not an issue with my phone as happens on multiple devices.

Cox offers this as a free add-on because of how bad the whole system operates. Save yourself the insane headache and get ring or any other form of Home Security. An incontinent dog with cut vocal cords serves as Better Home Defense then this system.

Great

So far, so good. Really wish cvr playback was introduced in the app. 8-18-17. pretty frustrating tonight, all cameras are down and when I called a got a voice said service maintenance was being performed, This is getting old. Its been like this all week long.

Never works

Works excellent

Won't disarm alarm within the minutes mentioned

doesnt always connect

To long to load camera feed on my phone. I can load the feed just fine on my laptop but the camera feed on my phone just won't load.

It takes forever to connect to my camera... have to uninstall and reinstall to get the camera to load

Worked good at 1st , but now once a while it takes forever to disarm from the app.

Works poorly. Have to keep resetting

Glitch with setting the alarm... real inconvenient!

It is super buggy. I can't get it to connect to my door lock or arm/disarm our security system

Takes a very long time for camera to load to load

Got the problem resolved through cox issue has been resolved

Rarely works and super buggy certainly not worth paying so much monthly for such unreliable service.

Camera Never Loads Up. Don't Let Me Arm or Disarm. No Use Paying For Something That Doesn't Work. In Search Of New Company

This app almost never works. Very frustrating! Update it so it works with the newer phones.

It should really let you see playback on the app, and it also sucks. Always have to uninstall it and reinstall. Fix this

You need to move the tour button away from forgot my password link, can't even open it

We have a camera outside. Most of the time we can't see what's going on outside with this app. That's the only problem I have. I like the app otherwise.

The system freezes constantly recycles the modem poor internet connection lousy camera connection worst system ever on the market do not get this system get ADT

Its ok lately I've been having lots of issues with it like apps not connecting to network even tho Wi-Fi is connected hope they fix it otherwise its a cool app

This app works aswell as their dvr. It doesn't. Absolutely garbage app that is forced upon you by cox.

Every time I open app. It's just a blank black page. Does nothing so I have to restart phone. Pathetic