GoToAssist (Customer) OS <4.2
Free AppAbout GoToAssist (Customer) OS <4.2
DOWNLOAD THIS APP ONLY IF INSTRUCTED TO DO SO BY A TRUSTED SUPPORT TECHNICIAN
DESCRIPTION
The GoToAssist (Customer) app allows GoToAssist Remote Support technicians to provide full screen sharing, remote control, chat support, and camera sharing (live camera streaming from your device to your support technician) for Samsung and LG mobile devices running Android OS versions 4.1 and lower.
HOW TO GET STARTED
1. Download and install the GoToAssist (Customer) app.
2. If you received a URL from a GoToAssist Remote Support technician, select the URL to automatically populate the app with the required 9-digit support key. If the app is not already installed, you will be prompted to install it first. Once installed, select the URL again to auto-populate the 9-digit support key, and then touch 'Join Session' to start the support session.
3. If you received a 9-digit support key from a GoToAssist Remote Support technician, start the app, enter the 9-digit support key, and then touch 'Join Session' to start the support session.
4. With your consent, the technician will have full remote control of the device and will be able to chat securely with you. Touch the exit button to end the session anytime.
FEATURES
• Full screen sharing and remote control for Samsung and LG Android devices running Android OS versions 4.1 and lower*
DESCRIPTION
The GoToAssist (Customer) app allows GoToAssist Remote Support technicians to provide full screen sharing, remote control, chat support, and camera sharing (live camera streaming from your device to your support technician) for Samsung and LG mobile devices running Android OS versions 4.1 and lower.
HOW TO GET STARTED
1. Download and install the GoToAssist (Customer) app.
2. If you received a URL from a GoToAssist Remote Support technician, select the URL to automatically populate the app with the required 9-digit support key. If the app is not already installed, you will be prompted to install it first. Once installed, select the URL again to auto-populate the 9-digit support key, and then touch 'Join Session' to start the support session.
3. If you received a 9-digit support key from a GoToAssist Remote Support technician, start the app, enter the 9-digit support key, and then touch 'Join Session' to start the support session.
4. With your consent, the technician will have full remote control of the device and will be able to chat securely with you. Touch the exit button to end the session anytime.
FEATURES
• Full screen sharing and remote control for Samsung and LG Android devices running Android OS versions 4.1 and lower*
• Camera sharing (live camera streaming from your device to your technician) within a GoToAssist Remote Support session for Android devices running Android OS versions 4.1 and lower
• Secure chat support for Android devices running Android OS versions 4.1 and lower
• Full integration with GoToAssist Remote Support, including full reporting and session recording
REQUIREMENTS
An active GoToAssist Remote Support account is required. For more information, visit our website at www.gotoassist.com.
Customer
• Full screen sharing and remote control: Samsung and LG Android devices running OS 4.1 and lower (Ice Cream Sandwich, Jelly Bean). Full remote control with screen sharing not supported on Google Nexus devices
• SeeIT (live camera streaming): Android devices running OS 4.0.x (Ice Cream Sandwich, Jelly Bean) and newer
• Secure chat: Android devices running OS 4.1 and lower
Technician (Full screen sharing, remote control, and chat)
• Internet connection
• Windows® 7, Vista, 2003 server or XP
• Mac OS® X v10.6 (Snow Leopard) or newer
• Internet Explorer® 10 or newer, Google Chrome latest version, Firefox® latest version or Safari™ latest version
Technician on mobile device (Full screen sharing in view-only mode and chat)
• Internet connection
• GoToAssist Remote Support installed on compatible Android or iOS device (iPhone or iPad)
• For more details, please see individual application descriptions
All Application Badges
Free
downl.
downl.
Android
3.2+
3.2+
Bug
buster
buster
Android app
App History & Updates
What's Changed
Bug fixes
Note: This version is for devices running Android OS 4.1 and lower
Bug fixes
Note: This version is for devices running Android OS 4.1 and lower
Version update GoToAssist (Customer) OS <4.2 was updated to version v1.0.355
More downloads GoToAssist (Customer) OS <4.2 reached 50 000 - 100 000 downloads
Name changed Name changed! GoToAssist (Customer) now is known as GoToAssist (Customer) OS <4.2.
Version update GoToAssist (Customer) OS <4.2 was updated to version v1.0.289
What are users saying about GoToAssist (Customer) OS <4.2
R
by R####:
by R####:
Great way to communicate. .
Z
by Z####:
by Z####:
Will not download.
G
by G####:
by G####:
-no android to android remote control and support (moto g 1st generation 4.4.4), I WANT TO SEE THE FULL SCREEN OF THE OTHER PERSON AND GET UNATTENDED ACCESS.
K
by K####:
by K####:
I'd love this, but my Motorola Droid Turbo won't do screen sharing and the Nexus 10 with Lolipop crashes every time I give it a support key.
K
by K####:
by K####:
Crashes with Android 5 (lollypop), please provide a fix.
K
by K####:
by K####:
the camera support thing may have a use... but besides that, I can't imagine why this was even released. you can't do any actual android support... nothing useful anyway.
M
by M####:
by M####:
I am a sales person using it as a simple mirror to my Windows PC from my Android Mobile phone ( SSnote2). I have used other "FREE" sw and even other purchase apps but all seem to crap out after an update. Now using Android Verizon OS 4.4.2 with this and all works fine to mirror onto my Win PC for Webex demo's. Cross your fingers it maintains and works.
E
by E####:
by E####:
The annual cost is worth the money
T
by T####:
by T####:
Iam lake
T
by T####:
by T####:
Great app but falls over as been Samsung only as we have a Sony Z phones!! Still no support for any other make!
T
by T####:
by T####:
I tested on new out of the box ATT Samsung S4 and all I get is "Screen Sharing Unavailable Your customer's device dose not support screen sharing." Nice try but no cigar:-( UPDATE****** OK now after uninstalling and reinstating it works. It crashed on my first test but worked ok on the 2nd I tested with phone connected to WiFi Screen updates are slow but this is a great start and should be very useful I look forward to continued improvements. Move you to 3 stars work on screen update speed and you will have a winner
A
by A####:
by A####:
Would be even more useful if this worked on the other major manufacturers, HTC, LG, Sony etc!
T
by T####:
by T####:
Why you support only Samsung devices for full screen sharing? It's useless if you can chat only..
P
by P####:
by P####:
I received an email from GoToAssist saying they now offer full screen sharing and remote control of Samsung Android mobile devices. Decided to try it again before inviting a customer. Glad I tried it before I embarrassed myself in a support call again. Still doesn't work with Galaxy S4.
T
by T####:
by T####:
Thanks this is great. Would love unattended and more devices but this is an awesome start.
T
by T####:
by T####:
What the heck is chatting going to do for me....lol. the user can just call me and tell me what they see. Citrix, you need to come up with an app to remotely view droids.
T
by T####:
by T####:
Works for me
Y
by Y####:
by Y####:
Why only Samsung devices for full screen sharing? Why you support only Samsung devices for full screen sharing? It's useless if you can chat only..
Y
by Y####:
by Y####:
Great Works for me
by V####:
Good