Cisco Technical Support
Free App
Advertisements
About Cisco Technical Support
The Cisco Technical Support mobile application for Android simplifies network maintenance, saving you time by providing tools to help troubleshoot issues, research products, update & create support cases, track RMAs, and manage your install base anywhere, anytime! Love the app? Let us know. Your feedback and reviews help drive new features in the app.
The Cisco Technical Support mobile application is like a virtual library, providing users access to installation and configuration guides, data sheets, and command reference guides for more than 7,000 products including:
• ASR & ISR Enterprise Routers; CRS Core Routers; Small Business Routers
• Catalyst and Nexus Switches for the Enterprise and Data Center
• Meraki Wireless (Wi-Fi) Access Points and Controllers
• ASA Security Appliances, VPN clients (AnyConnect), and Firewalls
• Collaboration products (WebEx, Telepresence & Video Endpoints, Call Manager, Jabber)
• Data Center products (Nexus Switches, UCS Servers)
What’s New in Version 4.0:
• Added option to email Service Request, RMA, and Bug details to colleagues
• Inject user's credentials when loading content within our In-App Browser
• Select/copy/paste details from a Service Request, RMA or Bug detail screen
• Miscellaneous bug and UI fixes
Cisco Technical Support Basic Features - Available to all users:
• Engage with fellow networking professionals within the Cisco Support Communities. Ask and answer questions, gain reputation, and more!
• View product-specific support content for over 7,000 Cisco products
• Access over 1,800 configuration examples and troubleshooting technotes authored by Cisco TAC Engineers
• Receive PSIRT (Security Advisories), End-of-Life, and Field Notice mobile push notifications
• Access to the Cisco Reseller Locator located in Tools
• Bookmark your favorite RSS feeds, and video channels in "My Shortcuts"
• Save content with the Pocket (Read-It-Later) service; go to http://www.getpocket.com/ for information on how to set up this service
Cisco Technical Support Advanced Features - Available to Cisco Support Contract holders:
Support Cases & RMAs:
• View, Edit and Create support cases and track return RMAs
• Access support case notes and attachments (txt, pdf, xls, ppt, doc, and image file types)
• Receive support case updates via mobile push notifications
• "My Notifications" stores your support case related notifications over the prior 30 days.
• Contact your assigned TAC engineer, On-Site Contact, and Field Engineer via phone or email
• Bookmark urgent support cases for easy reference from "My Shortcuts"
• Request case updates, case closure, and reopen cases with a single tap
Support Contract & Product Coverage Information:
• View contract information and set expiration reminders with "My Contracts"
• Use the embedded bar code scanner to easily look up product coverage details by serial number with "Check Device Coverage"
• Validate and update an installation using your current location
• Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices"
• Access to Contract Renewal, Last Day of Support, and End-of-Life reports in "My Devices"
Bug Search Tool:
• Access to the Bug Search Tool to assist with risk management, product maintenance, and troubleshooting
• Bookmark software bugs for easy access from "My Shortcuts"
• Research Cisco software bugs by product, IOS version, or keyword
Tools:
• Basic SSH/Telnet client for remotely connecting to network devices
• VCS Service Checker
• IPsec Overhead Calculator
Do you have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com
The Cisco Technical Support mobile application is like a virtual library, providing users access to installation and configuration guides, data sheets, and command reference guides for more than 7,000 products including:
• ASR & ISR Enterprise Routers; CRS Core Routers; Small Business Routers
• Catalyst and Nexus Switches for the Enterprise and Data Center
• Meraki Wireless (Wi-Fi) Access Points and Controllers
• ASA Security Appliances, VPN clients (AnyConnect), and Firewalls
• Collaboration products (WebEx, Telepresence & Video Endpoints, Call Manager, Jabber)
• Data Center products (Nexus Switches, UCS Servers)
What’s New in Version 4.0:
• Added option to email Service Request, RMA, and Bug details to colleagues
• Inject user's credentials when loading content within our In-App Browser
• Select/copy/paste details from a Service Request, RMA or Bug detail screen
• Miscellaneous bug and UI fixes
Cisco Technical Support Basic Features - Available to all users:
• Engage with fellow networking professionals within the Cisco Support Communities. Ask and answer questions, gain reputation, and more!
• View product-specific support content for over 7,000 Cisco products
• Access over 1,800 configuration examples and troubleshooting technotes authored by Cisco TAC Engineers
• Receive PSIRT (Security Advisories), End-of-Life, and Field Notice mobile push notifications
• Access to the Cisco Reseller Locator located in Tools
• Bookmark your favorite RSS feeds, and video channels in "My Shortcuts"
• Save content with the Pocket (Read-It-Later) service; go to http://www.getpocket.com/ for information on how to set up this service
Cisco Technical Support Advanced Features - Available to Cisco Support Contract holders:
Support Cases & RMAs:
• View, Edit and Create support cases and track return RMAs
• Access support case notes and attachments (txt, pdf, xls, ppt, doc, and image file types)
• Receive support case updates via mobile push notifications
• "My Notifications" stores your support case related notifications over the prior 30 days.
• Contact your assigned TAC engineer, On-Site Contact, and Field Engineer via phone or email
• Bookmark urgent support cases for easy reference from "My Shortcuts"
• Request case updates, case closure, and reopen cases with a single tap
Support Contract & Product Coverage Information:
• View contract information and set expiration reminders with "My Contracts"
• Use the embedded bar code scanner to easily look up product coverage details by serial number with "Check Device Coverage"
• Validate and update an installation using your current location
• Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices"
• Access to Contract Renewal, Last Day of Support, and End-of-Life reports in "My Devices"
Bug Search Tool:
• Access to the Bug Search Tool to assist with risk management, product maintenance, and troubleshooting
• Bookmark software bugs for easy access from "My Shortcuts"
• Research Cisco software bugs by product, IOS version, or keyword
Tools:
• Basic SSH/Telnet client for remotely connecting to network devices
• VCS Service Checker
• IPsec Overhead Calculator
Do you have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com
All Application Badges
Free
downl.
downl.
Android
4.4+
4.4+
Bug
buster
buster
Android app
App History & Updates
What's Changed
What’s New in Version 4.0:
• Added option to email Service Request, RMA, and Bug details to colleagues
• Inject user's credentials when loading content within our In-App Browser
• Select/copy/paste details from a Service Request, RMA or Bug detail screen
• Miscellaneous bug and UI fixes
What’s New in Version 4.0:
• Added option to email Service Request, RMA, and Bug details to colleagues
• Inject user's credentials when loading content within our In-App Browser
• Select/copy/paste details from a Service Request, RMA or Bug detail screen
• Miscellaneous bug and UI fixes
Version update Cisco Technical Support was updated to version 4.0
Version update Cisco Technical Support was updated to version 3.16.1
Version update Cisco Technical Support was updated to version 3.13
More downloads Cisco Technical Support reached 100 000 - 500 000 downloads
What are users saying about Cisco Technical Support
W
by W####:
by W####:
Basically just serves as a link to pages on the normal desktop site. Not handy for a phone at all!
T
by T####:
by T####:
Cisco technical center
Z
by Z####:
by Z####:
Get annoyed by constant notifications, which cannot be disabled in settings without logging in to an account. This should be configurable in the app itself!
U
by U####:
by U####:
Fantabolous
R
by R####:
by R####:
Cant connect the server automatically
U
by U####:
by U####:
EOL Notifications do NOT use standard Android notifications, but some custom popup that disrupts other apps. Don't reinvent the wheel; just use the standard notifications.
D
by D####:
by D####:
I didn't know this existed, so nice
D
by D####:
by D####:
I wish our other vendors would make an app like this. Very nice.
D
by D####:
by D####:
i cant find it on desktop..it only show ''cisco will installed soon..
T
by T####:
by T####:
Basically just serves as a link to pages on the normal desktop site. Not handy for a phone at all!
D
by D####:
by D####:
Cisco technical center
D
by D####:
by D####:
It's ruined now, constant alerts for the same tickets.
S
by S####:
by S####:
Unable to initiate RMA from Android phone it gives error weak SSL
M
by M####:
by M####:
Basically just serves as a link to pages on the normal desktop site. Not handy for a phone at all!
H
by H####:
by H####:
helpful if i can login to my account. having authenthication error issue!!!
S
by S####:
by S####:
Unable to lookup or search service requests
S
by S####:
by S####:
Nice helpful
Q
by Q####:
by Q####:
Very useful
Q
by Q####:
by Q####:
Good app
Q
by Q####:
by Q####:
This is a great app with a lot of useful features including push notifications, the ability to track cases by contract, and the ability to track important cases.
G
by G####:
by G####:
This is a great tool for staying up to date on support cases and actions needed.
Q
by Q####:
by Q####:
It will not let me create an account so I can use this app. My opinion this app is waste of time.
D
by D####:
by D####:
This is now a worthy app... keep the improvements coming
G
by G####:
by G####:
This tool is getting better everyday. Cisco is doing a fine job of enhancing the experience, and the latest update was really helpful. Thank you, and keep the good work
K
by K####:
by K####:
Laggging & definitely require futher enhancement
A
by A####:
by A####:
It does what I need
K
by K####:
by K####:
Cisco rules !
K
by K####:
by K####:
I used to use the app quite a bit, waiting for the support communities portion to return, if it ever will. Otherwise, the app works but for me, I solved a lot of issues in the CSC, hence the 2 star review. That was a killer feature for me. 5 stars if that feature returns.
K
by K####:
by K####:
Using this app Cisco is reachable at any point of failure.
G
by G####:
by G####:
Thanks for this very helpful software :)
K
by K####:
by K####:
Very helpful
K
by K####:
by K####:
Great app if you need to check or update your tac case quick when out of the office.
M
by M####:
by M####:
As a person who works with Cisco's SmartCare product everyday, this app is now part of my working life. Sometimes, I need to start a case for a customer who has a 4-hour SLA and simply can't get back to my desk or boot up my laptop to start a TAC case. This app allows me to start, finish and resolve a case without ever touching a physical keyboard. I haven't tried any of the features listed in the latest update, but I'm sure I will, given my past reliance on it. Note: I have used the IOS version of this app more extensively. Recently switched to an Android phone.
M
by M####:
by M####:
I use this all the time. Not that I have a lot of problems with Cisco, but it's a great app to stay updated.
K
by K####:
by K####:
Is it really required to read phone state?
L
by L####:
by L####:
Some useful shortcuts and functions
A
by A####:
by A####:
Very useful app for TAC communications. Has enough to communicate on an issue. Wish Cisco would publish more podcasts and epub format documentation!
K
by K####:
by K####:
Last update fixed any issue with the authentication. It seems OK now, a decent app for what it does
K
by K####:
by K####:
I'm sure the app would be good if it worked. I can log in through any number of web browsers without issue, but try to log in through the app and forget it. Really unfortunate, I bet it would be handy. EDIT: The application is now working correctly!!! I'm logged in and finding what I need. Thanks so much for resolving this issue!!!
by W####:
Helpful app for access to lots of information, docs, and the Cisco Support Community.