Cherwell Mobile
Free App
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About Cherwell Mobile
For organizations that strive to improve customer service, automate business processes, provide customer self-service, and deliver IT service management, Cherwell Software provides Cherwell Mobile™. Cherwell Mobile is a mobile app intended to be used only in conjunction with Cherwell Service Management® (CSM) version 4.60b or higher. Please don't download this app if you do not use Cherwell Service Management!
As a CSM customer, get secure access to your ITSM data on the move, enabling real-time access to business-critical information directly from mobile devices. Cherwell Mobile offers innovative mobile alerts, interactive map view and location awareness, access to dashboards and reports, camera and barcode scanner integration, full IT data access, and pinboards.
As a CSM customer, get secure access to your ITSM data on the move, enabling real-time access to business-critical information directly from mobile devices. Cherwell Mobile offers innovative mobile alerts, interactive map view and location awareness, access to dashboards and reports, camera and barcode scanner integration, full IT data access, and pinboards.
All Application Badges
Free
downl.
downl.
Android
4.2+
4.2+
Bug
buster
buster
Android app
App History & Updates
What's Changed
• Minor bug fixes
• Minor bug fixes
Version update Cherwell Mobile was updated to version 1.2.2
More downloads Cherwell Mobile reached 5 000 - 10 000 downloads
Version update Cherwell Mobile was updated to version 1.2.1
More downloads Cherwell Mobile reached 1 000 - 5 000 downloads
What are users saying about Cherwell Mobile
K
by K####:
by K####:
All you can really do is see a list of tickets. There's not much options to interact with them though. No way to add or even see journal notes.
K
by K####:
by K####:
An incomplete mess just like the desktop client. It finds the server, but if you are using SAML you won't be able to login so you are out of luck. Seems like everything from Cherwell was built for Windows 95 and only updated for compatibility with newer OSes. If I am to assume this is the same quality as the desktop client, nothing will be intuitive, there will be numerous unnecessary features taking up screen space and making menus 1000x longer and it will crash often. Alas, I'm not even able to get into the mobile app.
Z
by Z####:
by Z####:
If you are getting "Unable to determine server version. The server may be unreachable or its version may be older than 4.60b" over HTTPS and it works in web browser and iPhone users it is likely because your server OS is 2012 and above. IIS 8 by default enables SNI which gave us this error. As soon as we disabled it works! It took us a long time to resolve this as it is not documented anywhere!
Z
by Z####:
by Z####:
Ok app, nothing great about it. Most annoying thing is not being able to remove pending to set to resolved.
Z
by Z####:
by Z####:
Web browser can, the client from the same device cant
Z
by Z####:
by Z####:
Needs some serious reconfiguration.
Z
by Z####:
by Z####:
Can't connect
Z
by Z####:
by Z####:
Can't connect
Z
by Z####:
by Z####:
Unable to do anything no adding of tickets. .. does not display my tickets have to search all the time
M
by M####:
by M####:
Nice idea if you can get it to work. When you do don't expect it to do much. Nice idea Shane the app is a waste of time, a bit like the desktop version.
U
by U####:
by U####:
All you can really do is see a list of tickets. There isint much option to interact with them though. No way to add or even see journal notes.
I
by I####:
by I####:
Won't connect to server please fix.
S
by S####:
by S####:
Crashes very frequently, and unable to interact with open requests. Cannot take ownership of unassigned tickets.
Z
by Z####:
by Z####:
The App is not attempting a SAML login and so I can't use it.
Z
by Z####:
by Z####:
Receiving error "Unable to determine server version. The server may be unreachable or its version may be older than 4.60b", please fix the issue.
R
by R####:
by R####:
Keep getting error about connecting to server when iphone colleagues have no problem
L
by L####:
by L####:
Awesome application
B
by B####:
by B####:
The new Android application allows technicians to see their workload, respond to customers, log tickets and interact with any part of the Cherwell platform. Looks great on a 7' Nexus tablet.
M
by M####:
by M####:
You are able to do what you want on the fly. Great for mobility and keeping in touch with what's happening at the office.
A
by A####:
by A####:
Great way to stay up to date when on the road and travelling.
M
by M####:
by M####:
...a mobile Cherwell for people not using overpriced toys!
by K####:
Web browser can, the client from the same device cant