Customer Feedback Monitor

Personalized dashboards for all members of your organization make for a clear overview and structure in the results. Immerse yourself in a specific part of the customer experience. Monitor all of your KPI’s with ease, set goals and benchmarks for separate departments as well as your entire organization. Rankings are displayed in a clear and visual fashion.

This way you have access to the most recent data, at any given moment. To put the icing on the cake: your clients’ real stories are only a click away. Take a step beyond the numbers and find out how your clients truly feel.

To make optimal use of this app, it is important to have a correct online set-up of your settings as well as an active dashboard including widgets. As soon as you have set this up online, it will show in the app.

CFM is a software company that develops customer oriented CX software solutions and markets them worldwide, not only directly to end-users, but also through a specialized reseller network. Local expertise and support is available in areas like the Netherlands, Belgium, the USA, Canada, the UK, Sweden, Norway, Finland, Denmark, Germany, Switzerland and Austria. Intellex, Check your Service, CYS Klantfeedback, InITova, ThinqOnline and Reflect are partners and their clients make use of CFM (Customer Feedback Monitor) Software.