About CepatBook
All reservations secured via our official website, www.CepatBook.com are guaranteed. If your confirmed reservation at the listed property (a booking confirmation is forwarded to you) is not available or cannot be honoured when you arrive to check-in and no other room types that you had booked are available, immediately contact our 24-hour Customer Service Centre at the contact number(s) listed on your Booking Confirmation. Our Customer Service Consultant will arrange a room at another convenient and comparable property. We will refund your telephone bill costs to your account, transfer fees and offer you a 10% discount on your reservation total amount. If you do not accept the alternative accommodation, we will refund to your account the full reservation amount plus an additional night stay (equivalent to the cost of a one night stay based on your original booking (including any tax and service charges)