Spencer's Online Grocery

App is slow and stock position is not updated items appear cancelled at delivery. Where us your WINES AND SPIRITS app?

While doing payment some not related message is coming and it 's not moving further.....Technical bugs are there.....team needs to fix it before put in Google play store...

Grofers is far more better than this,. Spencer app doesn't have any offers, worst app

Very poor service

awesome

In this fast growing bussiness of professional online grocery delivery, punctuality matters a lot. Don't give customer a slot in which you can not deliver. You tell that you will deliver me a day after, thats fine but never ever extend the slot timings that too when your customer care executive does not even know that when it will be delivered. Rest its okay. Products, offer, payment gateways everything is perfectly fine. Just work a lot on Delivery area. Cuz you also know that there are a lot of other online grocery delivery services and they are pretty much perfect in terms services and punctuality. Hope you will improve.

Sorry for 1 star because it's pathetic app right now. There is no any product showing when click on product listing. Only way to look product is searching options. I am not comfortable to this app. Please test it properly and then update the next version. Thank you..

Extremely disappointed in the first order itself. They delivered wrong item and when I called, the customer care guy told me to go to the outlet faraway to exchange. If i could go out in the first place, i could have gone to the big bazaar which is much closer. Deleted the app. Consumer forum should be notified of these people. They didn't publish my review yesterday so i am resubmitting.

The service has deteriorated terrible. Neither I received any product ordered on 16 .9. 17 .nor I made any payment .But My app is showing delivered. Worst part is Customer care .They are good for nothing. Always saying let you know but never does that. Disgusting.. I am shifting to Big Basket.

Your order never gets delivered. You cannot rely on them. It is better to buy from the nearby store to avoid surprises of order cancellation. My second order got cancelled within a period of 2 weeks. No improvement at all. Nor I think it will improve in near future.

App is good, little slow, but managable. But processing the order is very bad. While placing an order the items are available but before delivery it is intimated to be unavailable. I had to cancel my order multiple times due to unavailability. Hence, uninstalling.

Overall good. My only problem is there is always some or the else undelivered product out of the ordered list as stocks do not exist. Please solve this issue. Let the customers wish products are available to them.

Worst. They do not deliver the orders. I ordered for a few items and they said the delivery would happen on 10 Oct 2017 between 5 PM and 7.30 PM. Called customer care at 6 PM. They said, it is not possible to deliver today, we will deliver it tomorrow (11 Oct 17). BigBasket is much better, delivery within 90 mins, their prices are also much lesser than Spencers. Please do not install the app.

Very pathetic service... Ordered for the first time and half of the order got cancelled due to non availability. Why allowed me to order if the item was not available in the first place? Wastage of time. Delivery schedule is pathetic. Guys you need to work a lot if you wanna survive in online business. Disappointed....

This is the worst online shopping app I have ever used. I had placed an order yesterday and was given a 1 to 4 pm slot for delivery but it didn't arrive. I called the customer care and they told me that it has been changed to 4 to 7pm.slot without letting me know. But it didn't get delivered till 7 as well and since then I am not able to contact their customer care as well. They never called me back as promised. Pls don't use this app instead use big basket, grofers, amazon now etc for online shopping. Spencers is the worst app

Worst app ever. Worst customer service that doesn't deem it important to let the customer know of delay in delivery/order status and misleads instead. Kept waiting for two days for a delivery and they couldn't have been more indifferent. Had to cancel the order and uninstalling right away.

Work on this app seriously. For starters the card on delivery option doesn't work. Still shows cash on delivery. Edit: Optimize the search function. Also the app is very slow, a design overhaul is needed.

Suddenly all items in your cart vanishes as you try to add up cash to your wallet. Previous orders if we reorder then again you need to select all items from begining. Wasting time. Secondly what is spencers wallet it never says. How does it benifit us??

Such a poor delivery. They do not deliver as per scheduled slot and do not inform customer as well. Bigbasket is far better in terms of online grocery shopping

I have placed my first order no.1100043318 dated 3rd Oct 2017 to be deliver on 4th Oct 2017 between 3-5pm slot but till not delivered.No information from the company.When called no proper reply only sorry.This is the position of a online shop.

App is ok (except, basket doesn't get empty after order is placed / delivered), but service is bad, order placed doesn't get delivered on time, sometimes gets delivered after 2 days. Even though the payment was done online. I will continue using Bigbasket.

Very good app from Spencer's. Services are also good. Available in good quality and reasonable prices of all food items. But the meat section is not good as it is very high in prices. Please reduce the prices of meat section like local market.

Sorry this time reduced to 2 star...previously I complaint about poor delivery timing now measurement has also become not up to mark.Veg items shows 1 unit= 200 -300 gm or 500gm what does it mean? You are taking same price for two different measurement why should I pay you same for 200gm as same for 300gm or 500 gm.you are taking charges for maximum and supplying less quantity of lesser value..Also if I mention 2 quantity pack it will be sent altogether ...how can anyone one measure to separate it if it is for two different person in home...plz check all this negative issues quickly ....making me more and more dissatisfy on every purchase

The customer support is very poor and delivery boys are dishonest.. Sometimes order is short supply of not checked in front of them. I rcvd short supply.

Very pathetic and delayed refund service.I ordered on 9 Oct had to return one product as the product was about to expire. Thanks to great services of Spencer got my return after 18 days( for once I thought I won't get). Now very cunningly it was sent to Spencer wallet instead of phone pay . Any way I was still relieved that I got it back so today I decided to use it but unfortunately my transaction failed. Now again around 530 rs is pending hope will get it back by 2017 don't know when and where. Of course it's my fault that I installed this app and thought of using my own money which was sent after huge delay. So moral of Story is don't use this app as 1) if u have return anything u don't expect refund soon. 2) Please check the expiry dates once u receive products. Even though they may not be expired they may very soon.

App has scope for a lot of improvement. My major concern is attitude of customer care executives. Most unhelpful lot in online delivery segment.

Not even one product available and waste of time using this. Unable to find even one from nonveg category specially

As expected customer care is horrible emailed them about a refund on 5th still no acknowledgement .. forget about a reply

Your delivery boy argued with me lot n told me he will not deliever any more products at my place from now and talked very rudely with me.So take action against him for Misbhaving bad with me

This might be a big brand but the customer service is so bad they give bad stuff and then they tell us we are saying this to make money so that we can get a refund I mean seriously spencers this is so pathetic I will never order from here again#dont order#

Pathetic I had to cancel my order coz you can't change the delivery time Now that I was re ordering It's not even allowing me to do that Customer service asked me to order on the website Then why are apps created

After new update this aap is pathetic. Not getting any discount, can't cancel orders.

Horrible service. Pathetic customer service. 2 products not delivered with no information and a shoddy .. I need to go home attitude.

I informed u my problem atleast 2wks ago.. no reply or nothing. Uninstalling..

Hopeless. Tried to sign in. When I go to msg to check otp and come back, lo and behold verification page vanishes. stupid app

If u order and select specific time slot for delivery but after multiple call they are not able to deliver your order and even they send SMS regarding short of material etc.they can learn some customer service from big baskets.

App is good but service is pathetic, they don't adhere the timeline so if you need Quick delivery of the products please use other professional services

It's total waste,u select item but they not give u same item.charged you but not refund money

The third attempt at writing a bad review of an even worse service app. This app is rubbish. the customer service is bad at a level that's unfathomable.

Waiting period is really horrible and after waitng that much time it was Very bad quality of vegetables and fruits