My Sky
Free App
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About My Sky
New for 2017: My Sky – the quickest and easiest way to securely manage your Sky products and services, pay your bill and get help if you need it. Replaces the Sky Service app.
Brilliantly simple and personalised to you, My Sky makes managing your account, paying your bill and getting help easier than ever before. Instant access to the information you need, when you need it.
Key features:
- View and manage your Sky TV, Broadband & Talk and Mobile services.
- Check and pay your bills, and change your payment details, due date or payment method.
- Keep an eye on your broadband speed and usage.
- Check your service status.
- Find out how to set up and fix your Sky products and services, with in-app Help & Support.
- And if you still need more information, we’ll put you in touch with one of our dedicated Sky experts.
The My Sky app. Your Sky world in the palm of your hand.
Brilliantly simple and personalised to you, My Sky makes managing your account, paying your bill and getting help easier than ever before. Instant access to the information you need, when you need it.
Key features:
- View and manage your Sky TV, Broadband & Talk and Mobile services.
- Check and pay your bills, and change your payment details, due date or payment method.
- Keep an eye on your broadband speed and usage.
- Check your service status.
- Find out how to set up and fix your Sky products and services, with in-app Help & Support.
- And if you still need more information, we’ll put you in touch with one of our dedicated Sky experts.
The My Sky app. Your Sky world in the palm of your hand.
All Application Badges
Free
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Android
4.4+
4.4+
Bug
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Android app
App History & Updates
What's Changed
In this update, we've fixed a few bugs to help the app perform better, addressed some issues with signing in, and made some minor layout changes.
We really want you to have the best experience while you're using My Sky.
Having read your feedback, we're working hard to bring back the features we know you're missing as soon as possible. Please keep checking back for updates!
If you're having any technical issues while using My Sky, please contact us at apps@sky.uk.
In this update, we've fixed a few bugs to help the app perform better, addressed some issues with signing in, and made some minor layout changes.
We really want you to have the best experience while you're using My Sky.
Having read your feedback, we're working hard to bring back the features we know you're missing as soon as possible. Please keep checking back for updates!
If you're having any technical issues while using My Sky, please contact us at apps@sky.uk.
Name changed Name changed! Sky Service now is known as My Sky.
Version update My Sky was updated to version 6.0.2
Version update My Sky was updated to version 4.1.1
More downloads My Sky reached 500 000 - 1 000 000 downloads
What are users saying about My Sky
V
by V####:
by V####:
I didn't even want to give this app 1 star, it's terrible since the update. No problems before update. Trouble signing in, cannot access my details, cannot pay my bill. Just keeps freezing or comes up error. Get it sorted please. I'm not spending 20 minutes on my mobile trying to ring up sky to pay my bill!!!! I pay sky enough per month as it is.
X
by X####:
by X####:
Sky I don't understand why you felt the need to change or "make the app better" because it's not better. I can't see my latest bill only my last bill I had to call sky to find out what it was. Isn't the whole purpose of the app to make things easier for the customer. Work on it if ya don't mind!
X
by X####:
by X####:
Everytime i try to sign in i am told it doesnt recognise sky account number and postcode. Have also tried it with username and last 6 digits of my bank details and it still doesnt work
P
by P####:
by P####:
Like others, whenever I try to sign in, it does not recognise user name or password, but when I try to re-register, it says that user name already exists. Bug clearly needs more work!
I
by I####:
by I####:
You cannot remove all products using this app. To remove e.g. Movies, you have to call Sky. Not good enough. If you can add anything using this app, then you should be able to remove it too, using this app.
P
by P####:
by P####:
Pointless unless you want to look at your bill. No contact options on this app.. rubbish
Z
by Z####:
by Z####:
It is not I ly your website but whenever I attempt to sign in I am always told my website is not recognised or the password is incorrect - 5they both are as I use them on a daily basis.
X
by X####:
by X####:
What does this app actually do!!! I've had nothing but issues with sky broadband, thought this was going to help with testing my speed etc. But no yet again another issue sky, time to perhaps leave sky completely and app deleted, waste of space on my phone
X
by X####:
by X####:
Can't check what upcoming extra/call charges will be on next bill like I on the old app. I relied heavily on this feature and need it for this app to be any use
X
by X####:
by X####:
Robbing c*nts and this App is useless doesnt let you change anything on your account.
X
by X####:
by X####:
Alot more confusing than the last app. Definitely preferred the last app to this one
X
by X####:
by X####:
Inferior upgrade. Previous version was actually useful. What was the point of making it worse?!
C
by C####:
by C####:
Handy, when having a problem. Not sure if all problems can be solved. Experience will tell.
B
by B####:
by B####:
Installed this to see my broadband usage and actual speed. Speed was reported as 0Mbps and usage reported as unlimited. Utterly useless!
K
by K####:
by K####:
No problems with the app for me, can sign in OK, and can see all my info, TV broadband phone and mobile. Only thing missing out is order tracking, otherwise fine app.
M
by M####:
by M####:
Data not available I was quite happy with the previous Sky Services app, which disappeared from my apps list. I then downloaded this one, only to find that it returned Data Not Available for broadband speed and usage. Totally hopeless.
K
by K####:
by K####:
Can't manage your account in the Manage your Account settings??? No relevant contact details to Manage it either??? No chat or contact details???
X
by X####:
by X####:
Getting better. More like the old app now in what it offers, doesn't need the splash page
X
by X####:
by X####:
Does not tell me my Internet speed, it says 'data unavailable'
X
by X####:
by X####:
Harder to understand your bill and where is the future bill payments that existed on the previous app.
X
by X####:
by X####:
Won't let me see how much my bill is iv tryed for days now hate the new update
X
by X####:
by X####:
It's crap keeps says error when I wanna find out my bills or usage on my broadband..been like it for week..
X
by X####:
by X####:
This app is useless, everything you press it redirects you to their website. Useless app like their services.
O
by O####:
by O####:
Just let us open the app to see our info and not an overpaid actor
X
by X####:
by X####:
Won't let you log in does not recognise password or email its crap
X
by X####:
by X####:
Very limited not useful unless you want to see your bills
X
by X####:
by X####:
Where is the pin log in gone? And it's a completely different layout now harder to navigate why :-(
X
by X####:
by X####:
Not as good as the last version much harder to log in you destroyed a good app
R
by R####:
by R####:
Completely pointless in so many ways.
F
by F####:
by F####:
The old app was a good one, this one is hard to navigate and makes it harder to understand your bill.
X
by X####:
by X####:
Never gives Internet speed which is frustrating
X
by X####:
by X####:
Cannot do hardly anything anymore.
C
by C####:
by C####:
Sky it's just an app to upgrade your current package! No contact us or downgrade my package! Virgin is looking tempting!
N
by N####:
by N####:
IT'S A GREAT APP AS I CAN SEE MY SKY BILL BEFORE ITS DUE
O
by O####:
by O####:
Can not view bills? Works now after update!
X
by X####:
by X####:
Old one was better can view old bills not current ones
X
by X####:
by X####:
I think it is great and improve a lot and is all the time x
I
by I####:
by I####:
Tells me what I need to know bills etc so happy with it
S
by S####:
by S####:
Great app! Does everything I need and also checks my broadband speed.
by U####:
I preferred the old app before this update. Even though layouts changed the broadband shield still has to be set up online. Now you can't even be transferred online from the app itself which is even more frustrating.The older version was so much simpler to use than this new one. Sign in was with a pin number. Now username/email is required. Whats the difference between this app and the online setting? I would rather use the online than this app. Please bring back the old app.