BlackBerry® Virtual Expert
Free AppAbout BlackBerry® Virtual Expert
Does your BlackBerry need a health assessment? Are you considering a repair?
The BlackBerry Virtual Expert diagnostics application is a simple self-guided diagnostics app brought to you by BlackBerry. This application is designed to help you identify the cause of symptoms that your BlackBerry device may exhibit or display. You will be guided through a series of hardware tests to produce a test results summary.
The BlackBerry Virtual Expert is customized for your BlackBerry smartphone’s model features, and includes a series of tests for:
- Cameras
- Camera Flash
- Display
- Keyboard
- Main Keypad
- Side keys
- Slider
- Touch Screen
- Receiver Speaker
- Loudspeaker
- Stereo Headset
- Microphones
- Vibrator
- Status LED
- USB connector
- USB port
- Light Sensor
- Proximity Sensor
At the end of the test(s), you will be given the test results. If any of the tests have failed, you may wish to contact your service provider with the diagnosis for customer support – to get back to using your BlackBerry quickly and efficiently.
The BlackBerry Virtual Expert diagnostics application is a simple self-guided diagnostics app brought to you by BlackBerry. This application is designed to help you identify the cause of symptoms that your BlackBerry device may exhibit or display. You will be guided through a series of hardware tests to produce a test results summary.
The BlackBerry Virtual Expert is customized for your BlackBerry smartphone’s model features, and includes a series of tests for:
- Cameras
- Camera Flash
- Display
- Keyboard
- Main Keypad
- Side keys
- Slider
- Touch Screen
- Receiver Speaker
- Loudspeaker
- Stereo Headset
- Microphones
- Vibrator
- Status LED
- USB connector
- USB port
- Light Sensor
- Proximity Sensor
At the end of the test(s), you will be given the test results. If any of the tests have failed, you may wish to contact your service provider with the diagnosis for customer support – to get back to using your BlackBerry quickly and efficiently.
All Application Badges
Free
downl.
downl.
Android
5.1+
5.1+
Bug
buster
buster
Android app
App History & Updates
What's Changed
This update includes the following:
• Fixes for known issues
This update includes the following:
• Fixes for known issues
More downloads BlackBerry® Virtual Expert reached 50 000 - 100 000 downloads
Version update BlackBerry® Virtual Expert was updated to version 1.8.1.99
More downloads BlackBerry® Virtual Expert reached 10 000 - 50 000 downloads
What are users saying about BlackBerry® Virtual Expert
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by X####:
by X####:
Excellent app to check all functions of phone working correctly. Even allows you too check latest security OS update
X
by X####:
by X####:
good tech check app, but I would improve the user interface.
X
by X####:
by X####:
Excellent app that tests everything on your phone. Should be a standard diagnostic app for all phones.
F
by F####:
by F####:
Camera function not working, and I'm using a DTEK60.
X
by X####:
by X####:
A good "physical" to keep this PRIV healthy
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by X####:
by X####:
The front camera not working
X
by X####:
by X####:
Great phone test, had an issue with rotation one day, ran the test and it fixed the issue.
X
by X####:
by X####:
Won't open on dtek60
Y
by Y####:
by Y####:
Amazing, But you can be better.
X
by X####:
by X####:
Best app for screening your device
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by E####:
by E####:
Nothing quite like it. BlackBerry is the best.
X
by X####:
by X####:
OK for testing
X
by X####:
by X####:
Amazing little tool
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by X####:
by X####:
Great and doing tests
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by X####:
by X####:
Great for diagnostics.
X
by X####:
by X####:
thanks
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by C####:
by C####:
Great app
X
by X####:
by X####:
S it is great
N
by N####:
by N####:
Another great app from BlackBerry!
D
by D####:
by D####:
Great functionality, but the UI is not exactly polished. Seems like an internal tool that have been made externally available. But thumbs up for the functionality.
P
by P####:
by P####:
This app seems to be broken. Whenever I try to use it, I get the message "Unfortunately BlackBerry Virtual Expert has stopped."
T
by T####:
by T####:
This is the app to have for a dtek or Priv phone. The information it gathers and presents in an understandable format keeps my phone fast and lag free.
D
by D####:
by D####:
Excellent app to check all functions of phone working correctly. Even allows you too check latest security OS update
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by D####:
by D####:
6.0 never opens
U
by U####:
by U####:
The ultimate diagnostic tool with a simple UI. Look no further.
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by D####:
by D####:
Very nice app test bb all perfomance
L
by L####:
by L####:
Really helpful tool!
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by D####:
by D####:
Great
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by Z####:
by Z####:
If one of the tests fails there is no troubleshooting or extra steps for support. My device's proximity sensor is bad and I don't know who to contact
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by D####:
by D####:
Interruptions In Calendar Notifications And Ringers And Notifications ( Blackberry PRIV Verizon Wireless), When Using An App, Called (Slider Sound APK) And Using Blackberry Virtual Expert Test "19" Keyboard Slider - When Opening And Closing The Keyboard The Sensors Aren't Integrating With Backlight And Notifications
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by D####:
by D####:
Nice move from BlackBerry to give the priv users tools they got used to in the BB10 world ;)
D
by D####:
by D####:
I wish I had a device monitor as we have in a BB OS 10 device.
D
by D####:
by D####:
Great way to troubleshoot any device problems!
S
by S####:
by S####:
Another great app from BlackBerry!
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by L####:
by L####:
Team BlackBerry hard at work. This is a great addition
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by D####:
by D####:
Unique to BlackBerry
D
by D####:
by D####:
Nice app from BlackBerry
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by I####:
by I####:
Great job
H
by H####:
by H####:
We need the blackberry file manager, photo and music app because google versions and the 3rd party apps dont know how to make an app as productive as blackberry. For example, I make a playlist in google music and a couple of days later the music in the playlist gets erase. For the 3rd party file managers, you can't move items from the microsd card to dropbox or the internal memory. For the google photos, it doesn't show the pictures in your microsd card. I just hope BlackBerry can wake up a little before people starts to be non productive and switch phones. Just my 2 cents.
by X####:
Great functionality, but the UI is not exactly polished. Seems like an internal tool that have been made externally available. But thumbs up for the functionality.