BIKETOWNpdx

Yes, there are a few issues and whatnot. But they are getting faster at fixing bikes and customer service has been fantastic so far. I had a bike malfunction and was reimbursed the same day. Follow the Biketown instructions and everything will be fine.

App quit working after a month with no explanation. It just crashes and quits on startup. I've tried redownloading it with the same result. The staff did not return my requests for help. I literally cannot use it so....F for effort!

Nonexistent support! The app worked fine for a person I support as a social worker, but stopped working with an update a month ago. We've tried everything to get a response from support, but nothing after a month. Everything except complaining to the responsible city politician's staff: that's next.

This is both a review for the app and service. CONVOLUTED. In Minneapolis, we have a similar system, "Nice Ride". Each kiosk has an electronic station. You swipe a credit/debit card, a bike unlocks, for $10, you have 3 days of unlimited rides. With BikeTown, I went to a station and was immediately confused. You have to download an app. Make an account. Give the app your card info. Choose a confusing plan. Pay for the plan to get a 6 digit account number & a 4 digit pin. To use a bike,you need to enter the 6 & 4 digit numbers each time, which you have to look for in your app. With BikeTown you can pay $12 for a 24 hr period with 180 usable min, and then it charges you more. You can also do confusing things like rent extra bikes with the same pass for $6 an hour, essentially making you mentally plan your entire families biking day in your head. Update: now many buttons on the bikes are broken, unresponsive, or stuck. Some screens are spray-painted over so you can't see them. Update 2: Went to DC, their bike-share plan is $1 every 30 min.

I brought my own bike to the city but wanted to give a try because the public bike system sounded cool. Not so happy with the bike and the app. Several caveats. Glitchy app: I pressed the reserve button by a mistake but immediately canceled; however, the app froze while cancelling the reservation and took minutes to reload, saying there weren't any internet connection when I had a full reception and full WiFi. I was only given 59 seconds to cancel without paying the fee, so it made me get extremely anxious. Bad bike design: The crank arm kept skipping at lower gears and almost caused me to fall in the middle of the busy street. Jiggling the gears didn't fix. Also the pedal position was designed in a way to add more strains to the knee. Both me and my friends' knees started hurting after 20 minutes of normal riding even when we had the right seat height. We are avid bike riders and have good joints. I paid for an entire day and ended up wasting my money after 20 minutes.

A great idea for getting around.

Registered, asked for money, and then it stopped showing any bikes and stated connection error. My internet is fine. Also, I was out for 1.2 hours and it charged my girlfriend more than me, $7 vs $6 on the same ride. Terrible!

Complete garbage. I expected so much more from a bike share system in a city like Portland. Nonstop problems with the keypads on the bikes, bikes with mechanical issues, hubs that show available bikes that aren't there when you show up.. I could go on. Check out Nice Ride in Minneapolis to see how a bike share should work, at half the cost per day, nonetheless. Even Bcycle puts this system to shame. Save the effort and rent a bike from a shop.

Locked the bike at a hub and was promptly charged for "locking the bike outside of a hub" because of the bike's faulty gps. 4 days later I was charged again for having a negative account balance stemming from the first unnecessary fee. The problem was only resolved after a confrontation with a supervisor over the phone.

I don't understand why I can't take the bike to any bike station I Portland and not get charged an extra $20 because it is out of service. Why would I want to stay within a half mile of where I got the bike??? It's a bogus fee for anyone commuting Portland.

This service is terrible. If you lock the bike at all while you're riding it will charge you 20 bucks for "locking it outside the area." So if you try to not get thier bike stolen you're charged for it.

This app is broken. Can't register. Sitting at a bike stand and the app does me no good.

Stole $300 from me. Rent the bike for maybe 2 hrs. Then I notice it took $300 out of my bank. I called them and they said it was a mistake. I only got back $150. Had to call them back about the test of the money. If I don't get the rest back I will take them to court. I will never rent a bike again.

Make the bike lighter and less clunky. The handlebars should be ergonomic...my wrist ended up hurting after my ride. App works fine though. Lots of bike corals is convenient.

Map doesnt work.

Registration page is plain white and doesn't do anything. WTF.

Great app which also doubles as a mapping app with buildings labelled.

App will not let me register. Blank page appears where you are supposed to enter your name. Their loss

This is both a review for the app (4/5) and the BikeTown service itself (2/5). CONVOLUTED. That is how I feel about this system. I come from Minneapolis, where we have a similar system called "Nice Ride". Each kiosk has an electronic station. You swipe a credit or debit card, a bike unlocks, and for 10 dollars, you have 3 days of unlimited rides. Now with BikeTown, I went to a station--i.e. orange bike rack--and was immediately confused. You have to download an app. Make an account with all of your information. Give the app your credit card information. Choose a confusing plan (more on this later). Pay for the plan to get 1) a six digit account number and 2) a 4 digit pin. Then to use a bike, you need to enter the 6 digit and 4 digit numbers each time, which you have to look for in your app, unless you have an amazing memory. The plans: With Nice Ride, $10, 3-days, unlimited rides, one swipe. Easy. With BikeTown you can pay $12 for a 24 hr period with 180 usable minutes, and then it charges you more. You can also do confusing things like rent extra bikes with the same pass for $6 an hour, essentially making you mentally plan your entire families biking day in your head.

App is pretty straightforward. I was only confused when I locked the bike and was dinged $2 even though I just wanted to keep the bike from running away. The UI between the computer on the bike and the app on the smartphone could be better integrated.

App opened but would not allow me to set up an account. Tried reinstalling, same problem. When I tried to buy an account it would not give me a field for inputting my name.

Great app, makes the experience part of the fun biking around the city.

This is a great service, easy to jump on and off. The app is not all grown up yet, but it should get there soon. Keep up the good work!

Expensive service with numerous rules and restrictions, and surprise extra charges and fees.

I'm sure the app is great, but why do I already need to make a payment type as I create an account?

Astroturf for the early review

Love it, excited to try it today at 11:30