Big Bus Tours - City Guide

Had pre-purchased Big Bus tickets for Dubai. Hoped to use it to find stops. Barely useful, Better if had route overlaid on a detailed Google map. Did use mainly offline

So confusing when trying to buy tickets. Also defaults to US Dollars which can't be changed. Not helpful since I live in the UK. Disappointing.

Good way to get around the city and learn about sites. Live bus location would be nice. Most guides are very engaging, app wish list feature is good for planning your day.

Would be better if we can track the location of running busses. Sometimes had to spent too much time waiting.

Stop number 8 is a completely wrong location on the app map . Our group of 8 people walked around for over an hour trying to find it after we left the shops, we had to call the costomer service number.

Sat for one hour on the bus. Never moved. Couldn't get a guide. Got up and left. Couldn't find one running. Don't waste your time or money.

The app wouldn't load. We've been waiting for the bus for 30 minutes now and hoped the app would help. Buy nope. Pretty frustrating.

I was really disappointed I was looking to book the tour but the one who answer the phone line was very rude , didn't answer my question , and put me on hold for 5 min for no reason ..there is no way I will book the tour in big bus !!!

We sat there for over two hours waiting for a bus that never came and when it did it was full

My mom and I both installed this to explore nyc. Both crashed upon load.

Crashed every time i tried to view NYC tour. Useless

I was referred by their website to download the app to see details of philadelphia and guess what? There's no philadelphia on the list!

It won't work at all. Keeps closing and it's worthless.

Keeps crashing when loading the tour so pretty much useless

Philadelphia is not available on the app.... brilliant!

Stop locations are incorrect on the map.

Crashes on Android every time. Useless.

It just doesn't work.

I can't use it because it doesn't have Philadelphia...

No Philadelphia in the app.

You would think tours would run longer in Vegas since it is a nightlife city as well, but it doesn't. I got left behind on last stop cause driver was inattentive. ALSO, I signed up for a package that offers a dine4less card and doesn't even work for locations provided, such a waste of money! The uber driver gave a better tour of my travels then this bus!

The app doesn't show live location of buses and ETA. You can easily wait at the bus stop half an hour or more instead of exploring the city. Huge disapointment. BIG BUS - please fix this problem.

I purchased a hop-on-hop-off bus tour for my kids and I in Philadelphia. The site told me to download the app, but there isn't even a section for Philly in the app. What a load of crap. Not worth your time.

This map just shows where the bus stops are. For a file size of 26 MB I expected more.

Well I brought a ticket and they said to download the app...I thought great but it doesn't even have the city I amight seeing on it. Sydney, Australia!

Does not use landscape mode, portrait only. Even on a phone landscape is more useful for a map.

Ahhh when i start the app up, Sydney is not on there. Ill be in Sydney in a few days. Why is the app advertised on the Sydney page? If its not available?

I can't find Sydney tour in there....

I spent heaps of money on these buses. In NY and DC. DC is great: many buses, mostly nice staff, many stops, good commentary. NY needs to improve. Huge lines, some very unfriendly staff (not all though), not many stops.

Everytime I open the app, i needs to select the city again. This is stupid. Rest of the features are fine. informative for big bus tourist.

Route on the app and the actual paper map aren't the same, and some stop o the paper map don't exist anymore. Beware of all the confusion.

The app looks useful.. but since it crashes every time, what is to like?

Doesn't load, only get a black screen after opening.

Bucharest stop 15 isn't where described, so we waited in the wrong place. Other than that the app works OK. Part way round the tour the BigBus crew went off to buy a kebab whilst we waited on the bus for 10mins. Music between commentary repeated the same 3 tracks over and over. The city background info was repeated several times and we only went half way around the tour. Lazy for the money.

I'm traveling overseas so don't have mobile data. Can't use this app without internet. Crazy since the bus is for tourists that are traveling.

Total waste of money. You spend most of your time stuck in traffic and waiting for the buses instead of seeing places. Better off just getting a local transit card and Google maps.

I can't download the tour!

Memorial Day weekend 2016. The app was innaccurate with all the changes to routes (which I'm sure we're known ahead of time) of course I can't expect perfection, but at least something that will tell me what routes or stops won't be working... After spending an hour with other customers waiting at the same stop. Not even the website was updated in time.

Why a web view? The tour is awesome, you guys should really invest on having a good app!

Took London 3x and bow Paris here we come next week!