BetterHelp - Counseling Online

This service is pretty great. My therapist was super helpful, had some great feedback, and due to my busy schedule, the service itself is fantastic. I can go back and forth with them during the week, and don't have to make time for an appointment, go across town, take time out of my schedule, etc. Totally worth the weekly investment.

I signed up for betterhelp at 12am, unsubscribed at 11am. They told me I would not be able to receive a full refund of 180$ but a partial refund. Which doesn't make sense. They tell you that you can send unlimited messages to your counselor which is not true because the counselors will only respond Twice a day, Monday-friday. This is not for me. Do not download

I was reprimanded for actually having serious problems and chronic depression. Thus, I was rejected from the program at first. Why do you advertise a program that is supposed to help individuals but then when somebody has a serious problem you become contradictory to what you base your whole app upon?

I heard about it, read the good reviews... It's not logging in. It says chose password and doesn't do anything from there... And it looks kind of spamming. I want to remove my details...

This is an incredible app and service that helps people regardless of their schedule. My counsellor is thoughtful and thought provoking, challenging my thinking while being supportive. I would and do recommend this to anyone.

Helpful service. I have always dealt with issues that i wanted to talk about with someone and this service made it easier. I do wish they accepted insurance, or if they do, made it easier to find out how

This app saved my life

I love my therapist. Dr Clause. She is very thought provoking and helps me see the positive instead of the negative.

You sign up and then it tells you that payment of 45$ usd is what it costs...

I thought it's free why would you guys include it's free when I'm to pay $45

Loved the service and the app was great!

Worth every dollar!

I wish I'd found this app sooner. I live in a rural area with poor access to counseling even though I have excellent insurance. This fills the gap nicely, since I opt for a high deductible plan. The pricing is a bargain for the amount of real work that can be done in this format much more efficiently than talk therapy alone. Lifesaver (not literally, this time)!

The app works easily for me but what is more important is the service. Having someone to chat with on a semi regarding basis about the things going on in my life is really helpful for me and I really like the therapist I was assigned very much. Costs so much less than normal therapy and helps a ton

While the service is very good the app itself is very slow. There's some type of glitch not allowing me to view my setting and timing out for inactivity although I had not stopped using the app. Also it's slow to open when using my pin. The actual service is a bit confusing as well. It's says it costs 35-70$per week but when does it cost what?

Not really anything special to be honest. First counsler actually made me feel worse and 2nd was nice but offered nothing but general stuff I could Google somehow. 7 cups seems like a better app as it at least offers a free part if you're just looking to talk and several people are happy to help knowing that they can make a change in someone's life.

I am a busy person. I am going through a rough patch and I needed someone to talk to. I don't have time to schedule a time with a psychologist so this allows me to seek help and do what I need to get done.

I wasn't thrilled with the response time but I think it's a very affordable service. Getting an in person therapy session is often $100 a session so I don't understand the complaints about the price. I am pleased so far, just wish response times were a bit faster.

DO NOT PAY FOR THIS APP. This app us a scam. It advertises unlimited talking with your therapist, but they do not tell uou your thetapist will maybe respond to messages once a day, and live sessions are two weeks apart, not whenever you need them. After accidently canceling my appointment, the times she offered to make up the chat were two weeks away. If you need therapy go to a real therapist! Also they charged for 4 weeks without clearly stating so. In these four weeks I have the app, I will only get one live session with my therapist.

Excellent service for me right now exorbitant since I'm not geographically stable at the moment. It took a couple tries to find a counselor that worked for me but the service is pretty convenient about reassigning you a new counselor. Also it doesn't say up front but for low income people like me, they offer discounted membership, which really made the difference for me being able to get help.

They refused to help me or offer any services. They told me to go see an in person counselor. Wow don't you think I would if I could. Bunch of quacks who are just stealing your money and don't want to help someone with real issues.

As an app it runs smoothly. As a service I'm not impressed. I realize part of it is finding counseling that fits but at this price, but who has the time to do that? I have just cancelled my subscription, hoping for a refund.

I love how we are the cyber generation, and there is finally any option tailored to how we best connect. Airing in front of a counselor and spilling my deepest feelings is scary as snot, but having an option on the go where I can respond to a message or send out a quick worksheet on break at work or sitting in my jammies at home really helps me get the help I really need without avoiding out like I otherwise would and helps save tons off time with travel and scheduling hassles. Plus my counselor is very interactive and send me worksheets that jeep get me thinking instead of just talking about how I feel. I like the task of doing homework that hellos me grow. I can be much more bruitally honest on homework that gets sent in than I could in talking face to face. The only thing I would improve is that I would like to talk to my counselor more than once a week some weeks, but the little scheduler won't let you sign up more than once weekly. I think they should be more honest about that when they advertise.

Great app if you're stuck in a minimum wage job like me and can't afford local therapy. I don't even have insurance Lol! My therapist is great, and because it's online it doesn't feel like there's judgement or pressure. I love this app and their customer service!

I'm sorry, but I CAN'T pay for this. No, never. I don't have my own credit card, and my mom doesn't know I'm suicidal. I just want to get better. I don't want her to know. But all these apps make it so I HAVE to pay to make it so I don't commit suicide. I'm sorry that I can't pay, I'm to young. And I'm scared. I'm so, so scared. So I can't pay.

Finally able to get the help I need without the anxiety of having to have an appointment and remembering all the issues at the appointment. I can text my therapist while I'm having a tough time instead of just waiting until y next appointment! So helpful for me!

it's convenient and mostly helpful, but it's still pretty costly. as much as I would like to continue to use it, I'm just not sure if I'll be able to afford it. if you could pay maybe weekly instead of at one time during the month I think it would be much better.

I love being able to talk to my therapist when I need to. Makes it easier than having to reschedule my life around appointments. For those wondering where their therapist is, complete the questionnaire. Mine was assigned as soon as I finished.

Message response wait time is 2-3 days. Therapists complain how unhappy they are with workload and pay. My therapist quit her job after I've shared intimate details. Pls stop advertising on Facebook decieving messages.

I live in a country where therapists are scarce and prohibitively expensive. This app has been a life saver.

If you're struggling with something but can't afford therapy sessions or don't just want to talk about "how that makes you feel" download this. Amazing app, amazing therapists, amazing support

Edit: in response to the request that I email customer service, I did that the day I signed up. I was blown off. Why would I want to waste my time again? App works well, but billing is done poorly and no change seems to be coming. Canceled my subscription. Shame because I did like my therapist.

I have shunned traditional counselling for years, but this service has quite literally begun to change my life. I can talk when i need to, (and with ADD, that changes everything)!

Got rejected. Just because I'm not suicidal, doesn't make my problems suddenly not problems. Thought this would be different, but clearly if you aren't suicidal then your problems are real.

My insurance currently has poor options for getting counseling and therapy, despite living in the greater Seattle metro area, so finding BetterHelp was exactly what I needed. I do think it's easier to use the website, but I love the convenience of the app. I just wish there was a way to see if your counselor is typing or if they are done with their thought, as I don't want to cut them off, but I also don't want to waste time waiting for more that isn't coming. This is only an issue during the live sessions, of course, but I do think it would be helpful. That being said, still an absolute 5 stars.

This app and service are great. The people complaining about being charged after the trial should really learn to read more thoroughly. BetterHelp isn't hiding anything.

Good people. They offer financial aid and everything. Meet and greet with counselors till you find one you like, they come with filters and all. Schedule meetings to suit you. It deserves several more stars than I can give it. The key here is you can send your thoughts via text 24/7 and get a response within 24 hours. Hands down best feature in my opinion.

Bought a two month subscription through Groupon. I feel like I have gotten a lot of good information to manage my stress and anxiety. Semi quick responses and the counselor seems to actually care and will check in if she hasn't heard from me in a few days.

My therapist is great, experienced with dealing with trauma. Every now and again there are some scheduling issues around sessions, and the webinars are hit or miss, but overall the service has been healing and less expensive than my local in-person therapists.

After installing the app, I filled some questionnaire and gave my billing details, after which without any warning Rs 18000 got deducted from my account....even before I decided whether I would go for it. I thought I was just registering and checking out the app. No counsellor got assigned to me and I quit before anyone got assigned.....please REFUND the amount charged!!!