Geek Squad

Was told it had the vehicle fit guide. It does not.

GREAT customer service. I love BEST BUYS GEEK SQUAD

Keeps crashing

They sent me a bugged phone to replace my cracked one. I have to factory reset once a week and they refuse to replace their faulty phone with a functional one. They also lied about what their insurance covers.

Cannot schedule an appointment. Says there was a problem checking availability.

So far, so bad. I have two laptops in for service and have to enter the 14 digit service number for each every time. I'll be deleting this useless app. I hope their repair service is better.

They just got done at my boysngirlsclub and they were so fun and the app is even better

This is my 1st experience with Geek Squad and it has not been pleasant. This app shows that I do not have a purchased plan. I have run into the same problem with Geek Squad online chat rep, 1-800 reps and in store reps. I was told to contact billing dept. to get this fixed which I have done. I told them no one shows I have purchased the Geek Squad protection plan for my laptop and I have to give my plan no. everytime I talk to someone to prove it and they still tell me I may have charges to fix the problem with my 3 week old laptop. All the girl in billing could could say is sorry it is not showing up, but you do have the plan. She gives me a confirmation number and tells me I have to give that everytime I want to talk to someone about my laptop. Ugh!

Doesn't work

A very good/awesome app very much indeed.

Terrible

Seriously?? I can't even view a list of my plans on this app or on the website. I called BestBuy and Geek Squad and did an online customer service chat, and they all tell me the same thing. I can't log into my account and see a list of what I'm paying for. This is absolutely ridiculous for a tech company, that I can't even see what I'm paying for.

Crash

Why did I download a Geek Squad app that only acts and looks like a Best Buy Website? It's not even a mobile site. Good luck trying to update any account information. No, I will not sign up for orders and purchases. I need assistance. This app is the equivalent of going to the pharmacist at Walgreens and him recommending pantyhose.

It says something like "Unlock your phone so we can access your data securely" or something. I am sticking to the web browser, thank you very much. Actually, no. -_-

I cannot find a link to pay online like I used to.

Geek Squad employees are morons

Love the Wi-Fi tool

No bueno

It is gud

Tested good

Helpful

This says I have nothing covered by Geeksquad plans, and I definitely have tons of plans. 1/5 would not bang.

Best Buy Always available to help!!! Great service always!

It's as bad as geek squad itself. It doesn't store service orders, so you have to enter a14 digit number everytime. Should update like the emails. It's just a portal for best buy to harass you with ads. Of course if product was of quality, it would not always be in for repair

The problem with Geek Squad as they don't seem to be very good with technical stuff.

Why did I download a Geek Squad app that only acts and looks like a Best Buy Website? It's not even a mobile site. Good luck trying to update any account information. No, I will not sign up for orders and purchases. I need assistance. This app is the equivalent of going to the pharmacist at Walgreens and him recommending pantyhose.

If you have a computer they are the best go to techs you could have! I highly recommend them to anyone!

I need to buy a program but they want me to come in person to see if they have it.

They took away diagnostics for phones

It says something like "Unlock your phone so we can access your data securely" or something. I am sticking to the web browser, thank you very much. Actually, no. -_-

How do I stop your company from sending me emails every freaking day. It is annoying as hell. With no so unsubscribe button? Are you serious? In today's day and age? And you call yourselves the leading people in Tech. It's laughable. Your customer support line is ridiculous, I've already asked to be unsubscribed from this stupid email internet antivirus crap you guys push every single time we purchase a computer with Best Buy. I didn't ask for your anti-virus I don't want your anti-virus I have a better ant

Won't accept my email .

Installed fine but when attempting to create an account we just kept getting the Oops error which doesn't tell you anything useful. Our password was within parameters, email is valid and our internet connection was stable. Oops Geek Squad you have a problem!

App does not work for me. Every time I attempt to log in the app crashes. Tried multiple times

Love the App. Can t wait for more features that keep making Geek Squad support a breeze!

Great dammit

This is nice. Find purchases make appointments and more. Hoping you combine the other Geek Squad app into this one so that there is only one app and auto fit will be combined as well. We are close to perfection here

Why long on? It wont let me.. dont like

Requires a sign-in at the very start. Unacceptable.