Astea Mobile
Free App
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About Astea Mobile
Astea Mobile works with Astea Alliance, FieldCentrix and ServiceVision solutions, replacing paper-intensive, manual field service processes with standardized, automated and streamlined operations. Global mobile workforces are empowered with wireless access to the real-time information they need — when and where they need it — to eliminate inefficiency, enhance customer service and improve service margins and contract profitability. As work orders are scheduled the correct field engineer is notified via his or her wired or wireless device. Service technicians are armed with all the information they need to complete a service or maintenance job.
Work orders are sent wirelessly from the office and include customer account and job site information, equipment history and contract and warranty data — onsite, at the press of a button. Technicians have the ability to capture and submit service ticket information without the need for paperwork or for re-keying into the back office system. Service technicians can review and accept assigned jobs on their mobile devices as well, increasing productivity and accelerating call response.
Astea Mobile also allows technicians to manage their own schedules in the field while keeping the home office updated in real time. The solution also supports complete parts management from the field technician’s standpoint. It allows them to post parts used against the work order, request parts if they are not in van stock, track the technician’s van stock, receive inventory and ship parts back to the warehouse or depot for closed loop tracking of RMAs and vendor claims. Astea Mobile also provides optional real-time GPS tracking. When enabled it allows Astea Alliance, FieldCentrix or ServiceVision back office users to view the current technician’s location for the purpose of intelligently scheduling. This flexibility provides the office with a more accurate reflection of schedules, job scope and resources, enabling the operation to reduce the travel time and distance between jobs.
The technician can perform their job, using their wireless device, even when they are out of communication range the device will perform normally and synchronize when wireless communication is resumed. Astea Mobile also enables the service technician to communicate, via instant messaging, with other engineers, corporate office, warehouse or other predefined contacts as determined by the organization. This makes it easy for the field service engineer to stay connected and make sure that he gets everything he needs to deliver outstanding service.
Benefits
• Increase Revenue from Technician Productivity
• Reduce Paperwork
• Reduction in Service Delivery Costs
• Reduction in Inventory Carrying Costs
• Reduction in Travel Costs
• Minimize SLA Penalties
• Accelerate Invoicing Process
Disclaimer: Continued use of GPS running in the background can dramatically decrease battery life.
Work orders are sent wirelessly from the office and include customer account and job site information, equipment history and contract and warranty data — onsite, at the press of a button. Technicians have the ability to capture and submit service ticket information without the need for paperwork or for re-keying into the back office system. Service technicians can review and accept assigned jobs on their mobile devices as well, increasing productivity and accelerating call response.
Astea Mobile also allows technicians to manage their own schedules in the field while keeping the home office updated in real time. The solution also supports complete parts management from the field technician’s standpoint. It allows them to post parts used against the work order, request parts if they are not in van stock, track the technician’s van stock, receive inventory and ship parts back to the warehouse or depot for closed loop tracking of RMAs and vendor claims. Astea Mobile also provides optional real-time GPS tracking. When enabled it allows Astea Alliance, FieldCentrix or ServiceVision back office users to view the current technician’s location for the purpose of intelligently scheduling. This flexibility provides the office with a more accurate reflection of schedules, job scope and resources, enabling the operation to reduce the travel time and distance between jobs.
The technician can perform their job, using their wireless device, even when they are out of communication range the device will perform normally and synchronize when wireless communication is resumed. Astea Mobile also enables the service technician to communicate, via instant messaging, with other engineers, corporate office, warehouse or other predefined contacts as determined by the organization. This makes it easy for the field service engineer to stay connected and make sure that he gets everything he needs to deliver outstanding service.
Benefits
• Increase Revenue from Technician Productivity
• Reduce Paperwork
• Reduction in Service Delivery Costs
• Reduction in Inventory Carrying Costs
• Reduction in Travel Costs
• Minimize SLA Penalties
• Accelerate Invoicing Process
Disclaimer: Continued use of GPS running in the background can dramatically decrease battery life.
All Application Badges
Free
downl.
downl.
Android
4.0+
4.0+
Bug
buster
buster
Android app
App History & Updates
What's Changed
Fix for a crash on specific Sony devices.
Fix for crashes related to camera launching during OS performance bottlenecks
Fix for a crash on specific Sony devices.
Fix for crashes related to camera launching during OS performance bottlenecks
Version update Astea Mobile was updated to version 2.4.1
Version update Astea Mobile was updated to version 2.3.1
More downloads Astea Mobile reached 10 000 - 50 000 downloads
Version update Astea Mobile was updated to version 2.1.1
What are users saying about Astea Mobile
K
by K####:
by K####:
Time intensive and buggy . No cut and paste option available! Have to use it for work and it does lengthen my working day. Custom modifications available to taylor the system to your business use/needs. But proves to be very costly to implement!!!! Now doesn't work on Android devices. Can't log on to server, tried multiple android devices. Other users are experiencing same problem! Only solution for now is to use crappy Apple devices!!!
K
by K####:
by K####:
Ok where do i start? First (on samsung phone) buttons until today had no colour so you had to not use in bright light areas or you could easily hit wrong buttons... search history always brings up random results on dates of completed jobs when searching by site, now after an update this morning which vorrected the buttons - i can not search in 2016 at all if i use date range....
L
by L####:
by L####:
Such a bad app. Enormous power hog. Slow. Takes to much time to close a call. Search inefficient.
V
by V####:
by V####:
Using this application is like turning a Windows 10 into dos3.0. A new meaning for the word complicated. :) sorry guys look at review after review.
K
by K####:
by K####:
Deceives the corporate world into thinking this is the way forward . But in reality time wasted on using this junk is going to cost everybody
V
by V####:
by V####:
Have had nothing but problems, been offline for a week, lose imformation and test area jump.
L
by L####:
by L####:
There are no Button images on the bottom of each screen. The make call link does not open the phone in a Note 5.
L
by L####:
by L####:
Incredible app!!!! For being useless 。。。
K
by K####:
by K####:
The worst app ever!
K
by K####:
by K####:
Absolutly horrible app. Continually going down.
Q
by Q####:
by Q####:
Not a good app.
K
by K####:
by K####:
Simple and easy to use, just need to be patient
K
by K####:
by K####:
I've been using this for about a year now and found many bugs which never get fixed. Their solution is to reload the App everytime. I wish my business would pick a different app to use.
J
by J####:
by J####:
A very poor tool that fails 70 per cent of the time a year lots of updates but its still the worst program i have ever used. Each update you loose your history stay away
K
by K####:
by K####:
our company introduced this app. but Wat a waste keeps getting worse. every update is kak. it hangs. freezers. slow. data hungry
K
by K####:
by K####:
I wonder who created this application.
X
by X####:
by X####:
It would be easier and more fun to pull out my pubic hair one by one then to continue to use this application. Thank god i am a short term temp.
K
by K####:
by K####:
This is the worst work app ever. Always giving errors. Updates are a mess and almost never working as it should
K
by K####:
by K####:
System lock ups are crazy on this app the server in sa needs improvment and we cant change the sound it makes after an update
K
by K####:
by K####:
Its ok
K
by K####:
by K####:
Useless app
Z
by Z####:
by Z####:
This app makes a process that should be simple very difficult. I am new to this app but other employees who have been using this app for years still have troubles. Everyone in my company hates this app and now I see why.
U
by U####:
by U####:
Incredible, They can make this app even worse. It takes a special kind of programer to be able to do that. Before, it crashed constantly. Now ... Always does. Bravo, keep up doing whatever you do.
U
by U####:
by U####:
Mobile magic D1 was much better and as a technician you could do a lot more things on the app
U
by U####:
by U####:
Time consumer. It seams that there was no forethought or workflow walkthrough with field technicians. Im astounded by how much time this program wastes and would not recommend it if your looking to cut down on average call times and paperwork. Also i usually embrace technological advancments and fully support going paperless, but this program seems to be a step backwards. I would recomend spending more time studying the service fields workflow process to help make a more efficient and functional app.
U
by U####:
by U####:
Much improved and easy to use. Keep it up!
U
by U####:
by U####:
Been using it for 4 months and still hate it. Heavy increase on data usage and battery drain. Login failures with table download errors then you have to start the login process again. Causes heavy time wasting issues on site. A 10 min call can cause 1 hour onsite time to struggle with call closure. Unreliable reporting means you have to keep manual records of time and mileage to ensure proper reimbursal. While busy on a call you are unable to action any other call which makes realtime updating a problem. A lot of buggy issues that needs back-end intervention, necessitates extra calls to the office that adds to costs incurred. Sometimes data doesn't pull through and customer's have to be re-visited for manual sign off for billing purposes. In short, to me, when a mobile call management application causes you to spend more time and money than a manual "paper and phone" system did, it is a failure.
T
by T####:
by T####:
I am now required to use this for work. The 'app' appears to be nothing more than a skin to pull up the mobile web page. The service is sluggish and not intuitive to use. Time entry / editing is cumbersome and options are extremely restricted though some of that may be how my company has it configured. As with any app, if you can't pick it up and use it right away, it's not good. I had to sit in a two hour training to 'learn' how to use what should be simply filling in data fields.
F
by F####:
by F####:
Buggy. After update, app freezes on splash screen on my LG G3. Been waiting for an update for a month, so I'm basically done until we get an update. Update. It's now been 3 months and this application does not work on either my G3 or my Shield Tablet.
T
by T####:
by T####:
Our buisness spend million on this application and its one big disaster. The app looses our customer problem codes, freezes, and millage and over time is one massive disaster. Our stats on the backend is such a mess as well, not sure how u can give corrected reporting to your clients.
U
by U####:
by U####:
Forget it if you're looking for an app in mission critical work environments such as HVAC or Security. This app will only lead to many embarrassing moments in front of your customers.
A
by A####:
by A####:
User interface is confusing buggy and not put together well. App crashes all the time
Z
by Z####:
by Z####:
Time intensive and can be buggy . No cut and paste option available! Have to use it for work and it does lengthen my working day. Custom modifications available to taylor the system to your business use/needs. But proves to be very costly to implement!!!! 3 stars and I'm being generous!!
U
by U####:
by U####:
Eventually this app might work with my G3.
U
by U####:
by U####:
Won't let me sign in.
X
by X####:
by X####:
Idea is good but but boy what a poor design!
U
by U####:
by U####:
Updates everytime i log in.. if it wasnt for work purposes i would delete and send owner hate mail..asstear...
U
by U####:
by U####:
So many issues
V
by V####:
by V####:
The work flow of the processes could be maximized, but the app works pretty well. Instead of typing closure notes on the closure tab, then having to go back to activity and stop work, then go back to the closure tab to select closure codes is tedious. I usually stop work and then select closure codes and write notes because I don't like going back and forth between the tabs. This does not calculate the time spent writing these notes, which is only a few minutes... but it adds up.
by D####:
Horrible app. If your company decides to use this program, you should quit. Save yourself headache after headache. Someone referred to this progam as going from win 10 to dos. Atleast dos worked. Im better off calling dispatch and using a pen and notepad....