CONTOUR DIABETES app (UK)

Unable to set ranges for what I would like. Labels for before meal, etc. could do with more options (Hypo Check, etc.). Trouble syncing to phone but that could be more to do with being a Sony phone, which is generally unreliable for blutooth and wifi. App doesn't have enough options and some, though shown on the app are not available.

Couldn't get this app to pair at all with my Pixel XL but the Android 8.1 update has fixed that issue, all my readings stnced immediately and they're displayed in easy to read graphs, quality app and meter now it works ????

Took 3 attempts to synchronise with my phone but it's now working ok and seems like a good app.

Not had any of the issues others have encountered. A great meter and app.

Doesn't work. Simple as that. Won't link to my meter at all. Back to my bgstar meter. Came back months later to see if this was fixed. Nope. I guess the company sold enough meters/strips and don't feel the need to fix this app that thousands rely on for better health/diabetes management.

Disgusting app with disgraceful customer service. For over six months I've been trying to liase with these people regarding meter not pairing with app. I have called makers numerous times only for them to hang up phone on me and refuse access to management should you wish to complain about the actions of their customer service operatives. Had to threaten them with BBC Watchdog. They promised to call back which they never did. Tell your healthcare professional not to lumber you with this machine.

I've used it once, everything worked just as it should. It was a little fiddly to set up, but everything made sense. Bluetooth worked fine.

Out of the box, can't pair, so far not impressed...

Excellent...all the time it works. Sometimes it just refuses to take readings via Bluetooth, even when phone is next to meter. Then it will only allow whole numbers to be entered manually e.g. entering 6.2, press 6 then decimal point and the 6 disappears. A serious bug, in my humble opinion.

Great to use as I am disabled and can do it myself as before had to get my husband to write everything down for me

Nice app including the detailed tour. The one thing that I am not happy about is the lack option to choose the measurement unit. The app should let you set up the measurement unit or convert it into your favourable unit (which sometimes can be different from the unit of display on the device itself). A desparate request as I am being forced to send the device back.

Bluetooth is subjective sometimes us vets the readings sometimes it doesn't. Got the meter as a trial, missed out big time with not adding features like a build in dosage calculator based on blood sugar and carbs. I normally use diabetes m so implementing something similar would be great.

Unusable due to bugs. I have found that I can no longer add manual entries as they will not save. I have also noticed issues with text alignment and further more the decimal point won't work. If my blood is 5.2 I have to record it as 5. I used to love this app and never had any issues until now. Developer needs contacted ASAP.

Nice app - especially if you get the BT connectivity issues sorted. What about a nice android watch face to display the last result & how my BG is trending - that would make me test more often and pay for the improvements. Look at what some CGM's are doing - what we want & need is relevant information clearly displayed and accessible........

Great app. Helps enormously with working out averages automatically. Always connects to meter via Bluetooth and it's comforting to know all the readings and information upload to the cloud for free so your information will always be saved and accessible from any device you log into your account from. I have had none of the issues mentioned here. I absolutely love this app, its so much easier than the GLUCOFACTS software I've been using up until now. ... seriously, don't let the negative comments here put you off.. i nearly did but I'm really glad i didn't.

As is the case with many users here... I used to use this app regularly to sync my sugars, and found it improved my control. Since an update several months ago my meter will no longer sync. I've emailed support several times, but have yet to receive a response.

Love the meter, love the look and feel of the app. But it is all useless if you can't produce a report to share with health care providers or visualize the patterns other than the basic app view. I have a Sony Xperia phone running marshmallow and the app is not compatible, can't send the email for the report! App developers seem amateurish, was going to get an iPhone SE but saw that is not a compatible phone either. Have moved over to Onetouch Verio Flex with the reveal app, not my first choice but the app works great, that is the point of these after all isn't it. Advice - check your phone is compatible/supported before going for this.

On the right track & a pleasing visual layout. Insulin pump users, like myself, need to add more precise insulin units than mdi. Please can you add an insulin pump feature with basal/bolus settings to the Medication notes? Also, please can you extend the emergency contact details so you can add multiple contacts? Add an area to add hospital, consultant, clinic nurse details? I believe these features will make the app better, would you agree? Thank you very much.

Slight improvement with connectivity since last update but now I have an intermittent connection. Please sort this issue.

Some of the features like reminds don't remind or if I have a low reading the emergency contact doesn't display

Bought it for the sync with my phone and it just won't connect. Its been a big disappointment.

This app was brilliant but for some reason my meter has disconnected from the app and now refuses to pair again

Can you please tell me how to log medication for the first time as no matter what I do it wont let me add anything? Thanks

Very impressive app. Easy to set up and use.

Love it no problems so far,

My goodness! How can you actually release an update to customers that complete breaks an application and provide no fix for that for 2 months! The app syncing is the main selling point of the meter.

Terrible! Only recorded 3 of my blood sugars so far. And it doesn't happen automatically they come through randomly days later! Can't record medication at all. Rang help centre a fortnight ago to complain. Told they'd ring back. Heard nothing! Gone back to manually recording through another app. Useless!! ADDITION: Contour replied to contact customer service. Did you not read my commrnt?? I already did & you as useless as your machine!! Do Not Use This Product as both the item & customer service are a waste of time!

Cant get help or support no reply to emails Update contacted the support team for meter extremely good support .got me working on my Lenovo tablet but my new LG 450 phone I bought for use with this software I was told Blutooth not up to spec but would pass through to software developer to get in touch dated june 20th so I will see if you guys follow up .but happy to say software is working well on tablet.

No longer pairs via Bluetooth, so now a pointless app. Only contact was to say will try to fix with the next update, no idea when that will be. Will just look for a different meter that works.

What a pile of c***. I just installed this as I was about to start to use the meter - and I think I will go and get something far better!! How can you change a readig or add your medication as each and every time I add my insulin, I get a screen asking to enter it again.

Was OK and useful app but since last Android update it can't connect via bluetooth so isn't useful anymore. Also will not allow to download onto an asus tablet so I am stuck really.

Just installed the app and it doesn't pair. A load of rubbish

App seems to.have improved for some reason! Better but not perfect by any means!

Bought Bluetooth meter specially to use this app.now won't connect please sort out!

very good app works on my galaxy S7 Edge with no problem..love it.

Doesn't link to app

Needs some work. Works well for the most part, however I am unable to add a reminder to remind me to take medication - it gets as far as allowing me to enter which medication but not actually set the timer - the only option is "Back" which cancels what I've done.

I am unable to get passed registration due to the meter not pairing with my phone. Some Dev work needs to go in to it, rather than catering for people with either iPhone or Samsung phones.. (mine = Oneplus3)

Fails to connect to meter. Phone and meter connect and pair ok, but app says it can't pair. As this app is a major selling point for the meter and the meter settings can only be changed using the app - GET IT FIXED. Android 7.11 on Oneplus 3t

I received my meter so I automatically downloaded this app. All was good until I tried pairing it with my tablet which the paperwork said was possible. It showed up on my tablet but it refused to pair. Do something about this and I might reinstall. I'm now uninstalling.