1st4lighting

OUTSTANDING CUSTOMER SERVICE


We really do take our customer service to the next level, as we genuinely do believe in how important it is. We recognise that many of our customers work during the day and so are browsing our site at evenings and on Sundays. Of course our showroom are on hand during business hours to take calls, be we have gone the extra mile to staff our online chat late into the evenings and all over the weekend where we can. We do sleep sometimes, but when we don’t we’re waiting on online chat to help however we can! (Online chat is available in the bottom right of your screen. If not available, you can leave a message and we’ll be back to you in no time, often while you are still on the site!).


Both on live chat, and over the phone, our staff are friendly and helpful. We will do everything we can to ensure your experience of shopping with us is a positive one. We want you to come back next time you need a light fitting, and you to tell your friends about us!


LOWEST POSSIBLE PRICES


We make regular checks to ensure our prices are as low as we can advertise them. We also offer a price match guarantee, because we know no one can beat our prices. If you happen to find a lower price anywhere else, please let us know – we can match it and you can still enjoy all the other benefits of shopping with us! If you are looking to order large amounts, please get in touch, let’s see how we can help you.


EXCEPTIONAL WEBSITE FUNCTIONALITY


We have tried to push the boundaries with what our website can do to help you. We have a full search and advanced search function that should help those of you who know what they are after find it fast. For the people who are browsing, we have a large category structure, and the ability to filter our vast array of products down to exactly what you are looking for. You can add items to a comparison list to compare them, use a wish-list to store items for later, or simply see products you have already looked at to quickly check back to them.


Our checkout process is quick, and should allow you to get the items you want and pay with the most convenient payment method for you.


WEBSITE USABILITY


Every design decision we have taken has centred on allowing you to find the products you want and purchase them as easily and as quickly as possible. We have adopted a clean, well laid out design for this very purpose and have tested the site with all age ranges and ability levels to ensure everyone can use it efficiently.


We are constantly evolving our website, and welcome your feedback on it.