Customer Experience Coach

Customer Experience Coach from Albatross Global Solutions is an app dedicated to optimizing retail sales performance. Customizable to any brand, CEC provides sales advisors with the resources and guidance they need to create memorable customer experiences that drive sales and inspire advocacy. For more information on Albatross and how to get Customer Experience Coach customized for your brand, contact postmaster@albatrossasia.com

Features

Training Podcasts: A set of ten core training podcasts cover the best practices for all stages of the retail sales process. These can be replaced or supplemented with additional content customized to your specific brand and sales ceremony. Podcasts can be streamed online or downloaded onto the app for offline listening.
Brand-Customized Surveys: Create customized quizzes and surveys. Use them to check your employees’ knowledge of your brand and products, or to do quick employee satisfaction studies.
Store Performance Results: Quick and direct access to the results of your Albatross store performance evaluation program for easy study and rapid performance improvement.
Roleplay Center: Full mobile access to the Albatross Roleplay Center, a system for targeting and monitoring training practices across your whole retail network.