KP Citizen's Portal
Free App
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About KP Citizen's Portal
A new version of the KP Citizen’s Portal is now available on Google Play Store. The App has several new features with improved user interaction.
What’s New?
Verification Code - Get verification code by email. Ensure to enter correct email address at the time of registration.
Track Complaint - You can view details of communication regarding your complaint. You can view date of complaint assigned to officer and official remarks regarding your complaint.
How Do I - A new section explaining service procedures for essential citizen's documents. This section in detail describe procedure for obtaining domicile, birth certificate, marriage certificate, divorce certificate, death certificate, armed licence registration etc.
E Citizen - A new section (only available for Mardan District) to apply for Domicile Certificate. Very soon this service will be available for all Districts in KP.
Forgot Password – Several users reported this option to be added in the App. This feature is now available. Forgot Password will send you the username and password through SMS service.
Message Box – This feature allows citizens to receive messages when their complaint is being processed. A great way to stay informed about your complaint and general feedback from the Government.
Notifications – Citizens now receive pop-up notifications when there is something new about their complaint or general communication from the Government.
Attach Media from Gallery – You can now attach audio, video or images from your phone gallery with each new complaint. This feature makes new complaint submission a lot easier. It is recommended to provide media files to strengthen your complaint with evidence.
Profile Update – You can update your profile, change your District if you have moved, and update your email address or other information as and when required. Keep your District updated so that you can receive District specific updates through the Citizen’s Portal.
These great new features will help you stay connected with your local government. KPK government is committed to resolve all complaints submitted through the Citizen’s Portal on priority basis.
The Citizen's Portal is a step forward towards establishing responsive governance in the province. This android based application allows the citizens to register their complaints about multiple sectors of service delivery. These complaints are automatically forwarded to the concenrned Deputy Commissioner for appropriate remedial actions.
Citizens can upload picture, video or audio files in support of their complaints to ensure proper action by the concerned quarters. This app also allows the government to communicate directly with the citizens to make routine and emergency announcements. Public polling are also made to collect the concerns and preferences of the citizens in real-time.
What’s New?
Verification Code - Get verification code by email. Ensure to enter correct email address at the time of registration.
Track Complaint - You can view details of communication regarding your complaint. You can view date of complaint assigned to officer and official remarks regarding your complaint.
How Do I - A new section explaining service procedures for essential citizen's documents. This section in detail describe procedure for obtaining domicile, birth certificate, marriage certificate, divorce certificate, death certificate, armed licence registration etc.
E Citizen - A new section (only available for Mardan District) to apply for Domicile Certificate. Very soon this service will be available for all Districts in KP.
Forgot Password – Several users reported this option to be added in the App. This feature is now available. Forgot Password will send you the username and password through SMS service.
Message Box – This feature allows citizens to receive messages when their complaint is being processed. A great way to stay informed about your complaint and general feedback from the Government.
Notifications – Citizens now receive pop-up notifications when there is something new about their complaint or general communication from the Government.
Attach Media from Gallery – You can now attach audio, video or images from your phone gallery with each new complaint. This feature makes new complaint submission a lot easier. It is recommended to provide media files to strengthen your complaint with evidence.
Profile Update – You can update your profile, change your District if you have moved, and update your email address or other information as and when required. Keep your District updated so that you can receive District specific updates through the Citizen’s Portal.
These great new features will help you stay connected with your local government. KPK government is committed to resolve all complaints submitted through the Citizen’s Portal on priority basis.
The Citizen's Portal is a step forward towards establishing responsive governance in the province. This android based application allows the citizens to register their complaints about multiple sectors of service delivery. These complaints are automatically forwarded to the concenrned Deputy Commissioner for appropriate remedial actions.
Citizens can upload picture, video or audio files in support of their complaints to ensure proper action by the concerned quarters. This app also allows the government to communicate directly with the citizens to make routine and emergency announcements. Public polling are also made to collect the concerns and preferences of the citizens in real-time.
All Application Badges
Good rating
Free
downl.
downl.
Android
3.0+
3.0+
Android app
App History & Updates
What's Changed
File Tracking system for citizens to track their files status
File Tracking system for citizens to track their files status
Version update KP Citizen's Portal was updated to version 1.7
More downloads KP Citizen's Portal reached 50 000 - 100 000 downloads
Version update KP Citizen's Portal was updated to version 1.6.1
What are users saying about KP Citizen's Portal
Z
by Z####:
by Z####:
This is a great app but action taking procedure of the departments is very slow. Kindly add a reminder option for a complaint in the app.
M
by M####:
by M####:
It's always say solved but there is no anything solved.
F
by F####:
by F####:
Did not receive verification code.. I am unable to get register.. tried different cell number but in vain..
M
by M####:
by M####:
It always says problem solved without doing anythinggggg
M
by M####:
by M####:
Always says problem solved but not a single one solved
M
by M####:
by M####:
Why is it asking permission to access my messages, my phone calls management and my personal contacts???
L
by L####:
by L####:
I put in my details and phone number but didn't get verification code. Plz help
M
by M####:
by M####:
Where is verification code. I did not received during registration
M
by M####:
by M####:
Kya masla hai verification code mowsool nhe hota kindly check kry
M
by M####:
by M####:
Most useful App by KPK govt
M
by M####:
by M####:
Good kpk govt
M
by M####:
by M####:
After the complaint is assigned to concerned department, officials contact the complainant on his mobile number provided by the citizne portal. They discourage you and try their best to convince the complainant forcefully. Some times they want you to visit along with them to the site of the complaint which means that they want to expose you before the culprits.
M
by M####:
by M####:
Verification problem. Poray khandan k mobile number dediye , kisi pe bhe code nhi aya... agr aap chahte ho k log app use kren to app ko working condition me to rakho. 0 star ka option nhi warna uske laiq hai
I
by I####:
by I####:
This app and system is very useful and I appreciate KP Government but this is our sub departments Officers weakness that they don't take proper action by the submitted complaints some times. Therefore the present government should take appropriate step to ensure the solve the complaints.
M
by M####:
by M####:
A friend of mine told me about it, indeed it's a good move, but can you fix the problem as i am unable to receive a text message which would contain the code, i tried alot but all in vain.
M
by M####:
by M####:
یہ ایک اچھا اقدام ہے لیکن جس محکمے کے خلاف شکایت کی جائے وہ پہلے تو مہینوں تک ریپلائی نہیں کرتے اور پھر خود بخود ہی مسئلے کو حل کرنے کا میسج بھیج دیتے ہیں۔ متعلقہ محکمے کو چاہیے کہ شکایت کنندہ کو کال بھی کریں اور شکایات کو حل کرنے میں جلدی دکھائیں۔
M
by M####:
by M####:
کیا فایدہ اس اپلیکیشن کا جب محکمہ والوں سے کوئی پوچھنے والے نہیں ھے اور ایک ایک سال تک محکمہ کی طرف سے جواب نہیں آتا اور اگر آتا ھے تو بس مسلہ حل کئے بغیر لکھ دیا جاتا ھے کہ مسلہ حل ھو گیا ھے
M
by M####:
by M####:
Submit button in registration form does not work. Still waiting for verification code..didnt get it on phone n email as well.
U
by U####:
by U####:
I installed and re-installed it a dozen times but it does not sends the verification code on either my cell number or email id.
U
by U####:
by U####:
Verification problem. Buht try kiya lekin Verification code nai aa raha. Please check this Kp Citizen portal walo !!
C
by C####:
by C####:
How to verify it i am trying from last 2 weeks and still i didnt get verification code
M
by M####:
by M####:
بہت ہی زبردست۔لیکن میراشناحتی کارڈ نمبر رجسٹرڈ ہی نہیں ہورہا۔کیاکروں؟ کل سے اب تک ویریفیکیشن کوڈ موصول نہیں ہوا۔
I
by I####:
by I####:
Despite many attempts on different days, unable to receive verification code and to register
M
by M####:
by M####:
Sirf time ka zeya hae Sirf lekka jata hae keh problem solved but?
M
by M####:
by M####:
actions are taken very late regarding complaints, making this application useless.
R
by R####:
by R####:
بہت بہتر طریقے سے کمپلینٹ ہوتی ہے مگر محکمے کمپلینٹ حل کرنے میں مک مکا کی سر توڑ کوشش کرتے ہیں اس پر توجہ دینے کی ضرورت ہے
M
by M####:
by M####:
App to kpk government n bana li ha pr Verification code k lihay 24hour ho gai ha abi tkk code nhi aia .lagta ha code attock pull k peechay hi ata ha.
D
by D####:
by D####:
Verification problem... My converted sim never get verification's code..
A
by A####:
by A####:
Useless, serious problems are not solved, waste of time for citizens.
M
by M####:
by M####:
No passward change or reset option if u forget it u can never change it and can't make new account because it is on your ID card number.
D
by D####:
by D####:
واقع یہ ہمارے مسائل کے حل نکال سکتے ہے میں نے آزمایا ہے
W
by W####:
by W####:
Waiting for more than 20min. I am not getting my verification code. Fix it
M
by M####:
by M####:
There is verification issue. Still waiting for registration.
M
by M####:
by M####:
Its good but not monitor well
G
by G####:
by G####:
Good application thanks KP government keep it up
M
by M####:
by M####:
Agar masaeil ka hall jald or bila tafreq hoga to behtar hoga.hakomat ki is koshish ki paziraa e karta hun
M
by M####:
by M####:
verification codr he ni aa raha..fazol app hai... zero rating honi chye..
M
by M####:
by M####:
Useful tool to be use by everybody in KPK, need to implement at country level.
G
by G####:
by G####:
Really Impressive.. hope it vl bring the Change tht we Demanded :-)
by M####:
I filed a complaint against KPPSC but even after two months there is no response