HelpDesk
Free App
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About HelpDesk
Base on iPhone handle module, we announces the stable release of the HelpDesk 1.0 for android devices to manage otrs ticket system.
Release Details
Release name: Android Help Desk 1.0
Required OTRS release: OTRS Help Desk 3.2.1 or higher, iPhone handle module installed.
Recommended OTRS release: OTRS Help Desk 3.2.1 or higher, iPhone handle module installed.
Release date: Feb 9, 2015
Release type: Stable
Features
Monitor tickets in OTRS Help Desk system.
Create new phone ticket.
Add Note.
Update, Reply ticket.
Move to another queue.
Change ticket states (include close ticket).
Release Details
Release name: Android Help Desk 1.0
Required OTRS release: OTRS Help Desk 3.2.1 or higher, iPhone handle module installed.
Recommended OTRS release: OTRS Help Desk 3.2.1 or higher, iPhone handle module installed.
Release date: Feb 9, 2015
Release type: Stable
Features
Monitor tickets in OTRS Help Desk system.
Create new phone ticket.
Add Note.
Update, Reply ticket.
Move to another queue.
Change ticket states (include close ticket).
All Application Badges
Free
downl.
downl.
Android
4.0.3+
4.0.3+
Android app
App History & Updates
What's Changed
Update more detail about error: "Failed" when login in some users.
Update more detail about error: "Failed" when login in some users.
Version update HelpDesk was updated to version 1.12
More downloads HelpDesk reached 1 000 - 5 000 downloads
What are users saying about HelpDesk
Q
by Q####:
by Q####:
Would not connect to OTRS via HTTPS
D
by D####:
by D####:
I can log into my company's OTRS system and view tickets. I see where I can change the status of a ticket but there doesn't seem to be an option to lock a ticket to yourself.
D
by D####:
by D####:
Would not connect to OTRS via HTTPS
I
by I####:
by I####:
Getting "Failed" error (without any specification) while trying to log in to OTRS 4 from Android 5.0.2. Re-checked credentials about 3 times. Have you tested it on LP & OTRS4? Regards.
J
by J####:
by J####:
Thanks
C
by C####:
by C####:
Easy to use, i like it
U
by U####:
by U####:
5 star for such a quick response to the 2 suggested features.
T
by T####:
by T####:
Would be perfect if there was a field for time accounting when adding notes and I way to save the credentials permanently.
X
by X####:
by X####:
It is obvious a work in progress, but the features implemented work, the app is fast and simple to setup and use. Under 3 minutes to install, connect and raise a first test ticket. This is a great app and I can see good future with it. I started using it and also recommended it to a customer who we helped implement OTRS for their operations. Good work!
Z
by Z####:
by Z####:
Great app, easy and efficiency
T
by T####:
by T####:
Would not connect to OTRS via HTTPS
T
by T####:
by T####:
Great app for my device to manage otrs tickets
T
by T####:
by T####:
Better than others app
Y
by Y####:
by Y####:
It is very helpful to monitor tickets.
by I####:
Getting msg "cannot get status of queue" what it means ??