Ally Auto Mobile Pay

First of customer service representative c did not speak English very well and could not understand that I would do things myself in my time frame not hers did not have a pen with in which to write with I keep having to pick a different user name and now I can not remember which one was used nor what password I used yet I get email to log in for my online statement but I can't log in so that leaves me with one option and according to the reviews I have read here it may do me no good. And application still may not work correctly! You need to fix the bugs in it having to go through all the years to get to the year I was born is ridiculous that's 50x12. Come on you got to be kidding and then you go through all that and you still get no where and it freezes your ability to use the application.

App is always down. Can't use debit cards to make payments. Ally sucks anyway! Their interest rates are ridiculously high!! Looking into refinancing my loan!!!

The app doesn't work 80 percent of the time. I have to try for several days before it works for my payment.

hi, i recently financed a 2016 colorado truck and my payments are prety high at the moment. is there any agencies that can possible help me with refinancing my vehicle? also, can i get another disbursement on my truck ? ive received one last year but im curious if they will let me do it again? i mean ive never been late on a single payment so any thing will help u guys! thank you. jackie

Why no fingerprint login?? You have it on the banking app... It's 2018, get with the program Ally!!

App doesn't work and customer service is a joke

I like it, add fingerprint authentication and I'll update my review to 5 stars

Makes it easy to make our truck payments.

Would love to sign in to my account using the correct password and not get locked out just because your app doesn't work. I also would love to be able to reset my password like other Banks with security questions instead of having to put in my entire account number. I have paperless statements, which seems great except I don't get the full account number on them so I have to go dig up my original paperwork just to reset my password on my locked account all because your app won't work. Starting to understand? This becomes hours of headaches because 1) your apps (all of them) suck, and 2) there is no security questions to reset my password. I have many banking apps including one from a local bank and they all function better. It's embarrassing.

Doesn't work, big waste of time to set up, once logged in app states that "app services unavailable" additionally i experienced the same errors and bugs as all the other reviewers. Good lucking calling for support.

I tried signing up on this and it said invalid email format. It was NOT invalid because I always type it. Please get it fixed and I may give it more than 1 star.

PSA to those of you complaining - for the calendar, CLICK ON THE YEAR FIRST. Then you can scroll through the months easily. For those that do not know their username or password, you can use your VIN instead of the account number.

It's stupid and every time I attempt to make a payment I have to call someone that takes an hour bc it always tells me failed password and then the people answering phones are idiots too and do not understand what I am saying. Even though I talk real slow so they can understand what I am saying to them.

Simple, clean layout, & quick access to make & track payments as well as view FICO score. Additions such as Loan Terms(interest rates, borrower & co-borrower's names), YTD interest paid, & current payoff amounts would make it even better.

This bank is terrible & also the app can't log in to make my auto payment plus From The desk top computer the website has been down for a week now... Tried to log on it today. And the website is down again.

This is worse app I have ever tried to use..will not let me in my acct. Keeps doing the same thing over and over except what it should do.

Impossible to login. Waste of time. Can't believe with all the money that this company makes - that they can't get this right... Unreal.

I have used this app for eight years or longer it is easy and i have no real problems Sometimes they are working on it late at night so then it is not available other than that it works well i would recommend it.

Bad customer service. Where did they get this people really

Like many others have stated, VERY difficult to login

Were in 2017 there should be finger print log in all of my others financial apps have it makes life so much easier! ?????

Need to add fingerprint login support, otherwise it's a good app.

This app is horrible!

Total junk, locked my account when trying to log in with correct info.

The app is convenient and useful.

To IT department: Try logging in yourself.... then fix it

Need fingerprint login

Had to call customer service, very friendly and very helpful

Take for ever

A very useful app.

No problem app

Works fine

Nice

Telling me to put email in format I put it in. Can't even get started. Calender idea was bad

The app doesn't recognize numbers in user id's or e-mails. Smh. All of my email accounts have at least one number. Ya probably wanna get someone on that soon.

Need to add fingerprint recognition for login.

For an app to get money from people, they sure like making the getting to the payment part a chore, even logging in is annoying. Also, it's one thing to release updates, but most of them are irrelevant, i just want to pay, not update every God damn day. Don't enforce updates for the love of intelligence...

I HATE! That you can not scroll to get your date of birth you have to click back thru EVERY SINGLE MONTH ... for instance if you are 50 years old you have to click back 600 months/times... which is EXTREMELY ANNOYING!!!!!!! PLEASE CHANGE THIS ASAP!!! THANK YOU.

When I leaveessagecat message center I never get a response, reps claim they never got them , bit my app shows they were sent. C.Rafa you can call me to discuss this problem.

Allows me to make my payments easily. Not sure why people are giving poor reviews to the app if you are having problems with customer service. I login once a month, make my payment on time and that's all I need it for. No problem.