Veggie Grill Rewards

It automatically redeems the $9 once you've earned it. There's a few problems with that.

The font is terrible. If you try to order online it just redirects to GrubHub. This app looks like it was put together in 10 minutes.

Dear Veggie grill app Creators, for years I've enjoyed your app. I greatly enjoyed the feature where I could make a purchase using cash or card, take my receipt, take a picture if it with the apo, then submit it for points. I appreciated that you only had to spend $80 to get a free meal, not just an $8 credit. Since your last update, I've been to veggie maybe five times. Whereas, before, I made it a priority to go a few times a month and take whoever I could with me. I also recommended your app to others as often as I could and even signed people up myself. I am very disappointed in the current apps features. I understand that you wanted to make money and save money on your end, but in doing so, your app has lost users and your restaurant has lost customers. I am writing because I hope you read this and maybe switch back or make some necessary changes, such as giving us back our free "meal", not just a dollar amount "credit" or letting us pay with physical money and allowing us to take pictures if receipts. I am writing because I, like many I'm sure, really want to be an avid Veggie Grill customer, and app user, again. Sincerely, Jazzmina, the vegetarian.

Online orders no longer work. It redirects me to "find location".

My old phone died with points I already accumulated in the app. I get a new phone , download the app and I have to create a BRAND NEW ACCT??? Why can't I just log in?? WTH?

The quality of food here is amazing. They should have spent some money on the app though.

It works great..... only wish they would give more cash when you spend $100

Can't order online for pickup

Easy app and great food

I have to echo what others are saying about the new rewards system. Having to pay with a QR code and a linked credit card is a pain. This is much more cumbersome and I feel less inclined to use the app at all.

You can't order through this app. I always order ahead online before going to Veggie Grill, and this does not allow you to do this. It has a link called "order", but that simply opens the website through your mobile browser, and for this you get no rewards. Absolutely no point for this app to exist.

Updated my old app not realizing that all my reward points from the old app would be DELETED! The new app won't even let me snap my receipts to get more reward points. It doesn't work well at all. Not worth my time.

Buffalo Mini Wrap w/ Fresh Little Salad, Chipotle Ranch dressing. Ditched the tortilla to cut carbs. Quite delicious for only $8.65!

Since the new update the changes have caused me to skip using it all together. Very disappointing. It worked so well before. Why change it?

I love Veggie Grill, but this app is horrible and the support people are pretty much brain dead. Upon launching the app, I have to create a new login and password. Who wants yet another username and password to remember? Google makes it super easy to integrate Google sign-in; why not use that? I"m then asked to enter a credit card. I select the option to scan my card, but the app displays my card upside down and everything is reversed - up is down and left is right. I couldn't align my card to take a photo so I gave up. I then tried manually entering my credit card info, but the app would continuously change my card's expiration date from 11-Nov to 1-Jan. The system wouldn't accept my card because the expiration date was wrong! I used the app to type out all of this feedback (super tedious on a phone!). My feedback was pretty detailed and the text box to enter the feedback wouldn't allow me to scroll which only exacerbated my frustrating experience. Support contacted me about my feedback and the agent's responses were stock/canned responses that had NOTHING to do with the issues I raised. App sucks. Support sucks. Don't install.

Didn't want to use my credit card. Unable to sign in. I just ate there today. Terrible app.

Can not add points like we used to. App wants a credit card, no thanks. Will stop going because of New point system. Also took my credits away, I had $15 of credits gone....

Everytime I press the menu section it says "opps page not found". Being that you're a restaurant, you probably would want that part of the app working.

Wholly moley. How many notifications does this app need to bombard me with? And they make it hard to figure out where to disable them. Get used to a lot of blinking blue light on your phone if you install this app. Terribly invasive and inconvenient, I am going to native foods instead of VG whenever possible. VG doesn't repeat their customers.

It's honestly pretty ridiculous to have an app that takes you into a browser window when you try to order from it.

Hate the new ap. All my history is gone. 100's of earned points totally gone.

Don't know why everyone's complaining, works great and is super convenient!

My old phone died with points I already accumulated in the app. I get a new phone , download the app and I have to create a BRAND NEW ACCT??? Why can't I just log in?? WTH?

App takes me to a website, placed order, and cannot pay or change the payment method.

Needs ordering

Yum

This is terrible! I do not use atm or credit cards so now there is NO POINT FOR ME TO USE THE APP, AS WELL AS LOOSE OUT ON THE REWARDS

I love Veggie Grill. I HATE this app. It's hard to imagine how they could've done a worse job. When you first launch the app, all you see is a QR code with the word "Pay." What??? Pay what? Pay how? What app did I launch? How does this relate to Veggie Grill? Also, Pay doesn't actually pay. They roll up all your transactions in a month, then charge them all at once at some point during the month when it's convenient for them to bang your card. This is a wretched, user-hostile app.

I used to go to Veggie Grill all the time, but because of the new rewards system I rarely go. Such a turnoff. Lost a lot of credit, but more important, the new app is awkward and a pain to use at the register. What a blunder.

Always deletes my credit card when i try to add another one.

Cant disable notifications

Can not add points like we used to. App wants a credit card, no thanks. Will stop going because of New point system. Also took my credits away, yes I had $15 of credits gone....

I really liked the old app, it was fun getting points. This may seem silly, but the reality of how much money I spent for lunch is a reminder of how much I should be saving my money, instead of spending to get points and free food! haha! Not a good marketing plan for veggie grill, but I have stopped going every other week to maybe once in the last month. Thanks for saving me money? Lol. I also liked the simplicity of the old app, sure it was not fancy, but it was really clear... nothing needed to change!

If I could give no stars I would. I was told that I would have all of my transaction history migrated. My transaction history is gone and not only this but they took credit away from my account. After the update I felt like I was already short changed on the credit that they gave me but now they have removed an additional $8.

Hate the new change. Impossible to do anything without adding your credit card number. Liked the interface Better with love instead of money value. Please switch back!!

I'm confused as to where all of my previous reward points went after updating. And if they are gone, it didn't even give me a chance to spend my remaining points. The new app is useful and pretty, but I'm still confused as to where the rewards went...

I had quite a few points saved up, and now they're gone. I am happy for the upgrade, especially how embarrassing it was to go inside and pay for my order only to have the app not work and I left without my food (I didn't bring my wallet with me since I was using my points). Sure, they gave you $8, but most meals are at least $10. I'm happy there are other vegan places to eat near me. I've never had a problem at Native Foods.

Sad that I lost access to my transaction history. after updating it shows my history as blank. I would like to know with the new rewards progra of purchasing $99.99. gets $9 in credit. Is that credit before or after taxes? And do you have to spend the entire 9 at one time or can u use it incrementally? So it looked like the differences are that before a cutomer had to spend $80 before tax to get a free entre (no matter the cost, and included some add ons included at no charged). This proram you spend $99.99 to get $9 in credit.Can you also give more description on how to apply purchases to get credit. Are there any purchases that are excluded? If so which items. And how does the process work to use credit for a purchase. Are you changing he birthday freebie too? Thanks. I really like veggie grill. the rewards program holiday gift card offer is what makes dining there affordable for me. (update) My experience with Veggie Grill at admin and staff at the stores has been very good. They seem to alwasy do there best to make things right. And lean towards giving customer more when issues come up with any errors. I am hopeful that this trend will continue as VG deploys new app.

Didn't have any issues going from old app to new. When creating new account as this update required, I made sure to USE THE SAME EMAIL ADDRESS I used previously. My previous 800+ points were automatically converted into $32. Online ordering no longer happens within the app, but the previous app used an in-app browser anyway so not a very big deal. It does seem like it'll take longer to accumulate rewards with this new system, but we're still getting free yums for our loyalty so I can't complain.

I didn't lose my credit, like a lot of others, but I do feel this major update was a disaster. Here's my experience playing with version 2: * Confusing, cluttered UI with an enormous menu. * Terrible font choice. * "Order online" just opens a browser; it's not in-app, it's outsourced. * There was no need for a custom payment system - use a standard, please! And it's too prominent. * Store credit changed from Love to random dollar amounts, and you have to spend $99+ total to be rewarded. * The profile questions make no sense in the context of a new user, and are unnecessarily goofy. * They lost my transaction history. * The menu is hard to read, has no prices or ingredients, and the health information is confusingly separate. * I experienced three crashes while writing this review, unrelated to the (fixed) issue submitting tech support requests. * They released v2 early, before existing users could migrate. Final thoughts: I had no issues with version 1, and it enticed me to go to Veggie Grill rather often. Now... not so much.