My OSHC Assistant

The camera for clicking pictures while submitting claims does not focus correctly. I have never been able to file a claim through the app because the images are out of focus. The app doesn't even allow me to upload images on my own. I could very easily just use the pictures from my gallery but the app doesn't have an option for that either. Have to resort to filing out a paper form and scanning and printing and the process is even longer. Thrice my claims have been rejected through the app. Very disappointed.

The developers​ have improved the app's overall functions and stability. It is handy and simple for int'l students. Every essential thing for your health is provided inside, plus the translatable terms of almost medical issues and medicines​ in many languages.

Keeps on showing errors while submitting claims. Login is another issue. They should focus on improvement of this app.

It keeps showing that my email address has been used already when I am registered. (I have tried three email addresses, it's still the same result)

I submitted a claim, but the camera is not good. I took the photo but it just cropped the image and sent it incomplete. It does not have the option to import from an already taken picture from gallery. And it doesn't​ allow me to check the status of my claim from the app.

As always, i have all the requirements to get OSHC like policy numbers and all but still cannot even get access to it; tried many times ...it's been a month though!

The app doesn't even allow me to log in saying that I should check my email address and password. I checked it for a few times already by logging in on your website successfully.

This is totally useless. Keep showing error while submitting claims.

It's worthless app always hanging most buggy app in the world

Always says my current details doesn't match with my policy number, can't update my details, can't look at my coverage or membership card.

Error messages and unable to submit any claims

I submitted the claim and pay remaining amount but still I get invoices

Provide a function to download the documents pls (the membership card & insurance certificate)

This app is terrible. I'm already registered on website and open this app you need to be register again, and will be showing you error. It should be set up a login page not only register

What's this farce? Can not log in and the password reset won't work? Why don't use card?

The worst app i tried 4 time to reset my passward but again facing same problem code is not correct. Allianze just earn money n save money and we all are facing problem

Its a piece of Crap. It has several issues from the very first version and developer did not resolve those at all. 1) Why the app did not give the option just after installation for Login or Register? It assumes that who install the app is the first time user and force to the registration window. 2) Taking the picture for claiming only using their intelligently !!! Designed app is a nightmare. The photo dimension is way far from the reality. If you don't know how to resolve it, Please allow uploading from device. 3) Once you have submitted the claim it will disappear. You will not have any option to follow-up or even have a list of claims with submission date. This should be one of the simplest and necessary function in such app. Please have some common sense in app development, at least see how other similar app works if you don't have the idea. 4) Passowrd retrival system never works from the app. To Allanz: Please develop at least a usable app with the help from professionals, don't always think of saving money.

Just can't login . Such annoying app. Tried it million times.

Can't make a claim, always show an error

Cannot claim, always the error message...

Load of crap

Good app

Glitchy

Just an app for plundering personal informations while providing NO services AT ALL edit: 2017 apr The 'improve' came out as soon as this developer reply

Login is almost impossible (security code not working), once you get through helpline they can get you in (annoying and time consuming). Submission itself is quick and pracrical, however it is impossible to follow up on a submitted claim and let say supplement an additional document. I gave 3* to support the effort by Allianz to eliminate paperwork, but the app quality is rather between 2* and 3* only

I cannot claim because I have to take a photo for the invoice from the app only! The app just stretches the photo, which make its quality bad

A) Insurance is scam. B) this app sucks. Instead of sponsoring the formula One Allianz should focus on making this app at least usable. I have to wait 3-4 seconds after I press a button on this. The design is so poor. Please fix this

I was told by the customer service representatives in Sydney that they COULD NOT claim back my recent doctors fees. They said I could email or use this app. I tried to install this app 4-5 times while I was there and it didn't work. They just told me to restart it, which obviously does not help at all. After giving it another go 2-3 more times, I tried to install this app again, but it just says "Service Temporarily Unavailable, Please try again later". I don't understand why my options for claiming are so limited and limited to things that don't work. It's almost as though they want us to have a more difficult time to claim back our medical fees so that us customers will give up. If I could give this no star rating at all I would

It's hard to complete the first login process, but after 3 times trying (in 2 days). I made it! The app is handy and simple. Every essential thing is provided inside, plus the translatable info about medical and medicine terms in many languages.

Provided security code doesn't work and I can't go back to Home neither. Tried to reinstall but the same situation.

They are crooks, I just want to login and lodge a claim and it keep telling me my details are invalid, I click on forget password and tried to setup new password same error, policy number, DOB, my last name can't be wrong.. just check your bloody servers

bullshit services regarding login in app.. i have tried 5 times but nothing happened. OHSC app team should do better pertaining this issue

Like the OSHC insurance itself, this app is completely useless and should be banned for the good of society.

Provided security code doesnt work at all

I'm not able to change the password with the received security code. Every time it gives the error message "the details are not correct "

App is no longer working on Android 7.0. I needed to use it yesterday and was unable to. Absolutely unacceptable for health care services.

cant even log in with the security number they gave me

Won't let me login, even though i entered security code and password correctly

Just an app for plundering personal informations while providing NO services AT ALL