EE Remote Help

This is a free service that allows an EE Customer Service Advisor to take control of your device remotely. They will then be able to quickly and easily diagnose any potential faults, as well as help you set up things like email. It’s available to all EE customers whether you’ve got a 4GEE, Orange or T-Mobile plan on pay monthly or pay as you go.

The EE Remote Help App is the fastest, easiest way for Customer Service to be able to help support you with diagnosing any fault or setting up your device

Using EE Remote Help, what EE can help you with includes -
Setting up / amending e-mail accounts
Checking the software version
Updating the software
Confirming the precise location (i.e. for network issues)
Help setting up Play Store Accounts
Closing down Apps
Checking the device memory status
Checking the battery performance
Setting up / amending Wi-Fi
Setting up / amending Bluetooth