Pollo Tropical

Worst app ever. Can't even submit an order to pick up. Tells me reward program is not active in area.

It's putting my order in for the next day, when I'm ordering for right now.

This app is useless if i can't use it in Miami a big latin population that likes latin food

It is terrible

this app has never worked. I've tried many times to sign in and never once has it worked. PT stop your advertisement for such horrible technology. work the bugs out and try again

What's the point? I have had 10 meals... and I have been waiting for coupons to show on this app. It worked a few months ago and was able to get a meal. Now it hasn't worked since. I have been saving my receipts so when this does work, maybe I can show my receipts and get my next 10 meals. I doubt that will happen though. ☹ Customer satisfaction is waning...

Still dont work as of 7/2/17 Horrible app. Features do not work. When loyalty rewards coupon is applied it does not work. Can't pick sauces Horrible Horrible app. Now my free 1/4 chicken meal is gone but I did not get it.

There are too many issues to list here. I can't see how Pollo Tropical approved the developer's work on this app.

Frustrating.. can't back out of promotions page of app.. making it unusable

I can't even get into the app to look at menu or locations. The old one worked a lot better, I mean it at least worked...

Never worked, you submit the order, then you get confirmation number (order number). You go to the store to pickup and all you here is that we haven't received it yet. Every single time.

Yall know they have closed all of the PTs right? I loved the place and im sad its gone.

Sucks! Ordered first order. Said it would be ready by certain time. Restaurant had never received the order and I verified I was at the correct location. Fortunately my receipt was on my phone. At least that worked.

Crashes all of the time and I can't find where there is an option to change my password.

I Loooove this app!!!! didn't had to make any line. Just say my name and show the email

Keep trying to sign but woyld end that username a password do no match for this account

Needs more user friendly features. And easy check out.

More rewards and you guy will get better business!

Locations not available...

Good !!

Awesome

The app is garbage. Its full of glitches and bugs. When I first installed the app it didn't properly keep track of my purchases to get a reward, so I reinstalled it, then it finally kept track of my purchases and I got a free meal but now it won't reset so, I can start all over again. It keeps saying I have a free meal even after I redeemed it. The app is making me hate the restaurant, even though the food is great. I don't recommend this app unless you like headaches.

I register my card, download the app, register online but, when I went to PT the 1st time tooked my card then the cashier @ 2nd time told my card is not register. Plus now they dont give the bread bun no more. The service is really poor. If I can not give any star I will do it.

fill up my rewards and I been stuck on the almost last palm tree for 3 month and I been there already another 7 times so why have a rewards program if you dont honor it! I was a reg because Is just me and my daughter so is a good meal and delish when we are having a busy week but not any more. Very poor system

U cant join nor order on line pollo tropical you are cheap invest some of the capital you gain every day.......there are so many people that patronize your business & this is what your app is all about NADA/NOTHING!!!!! KEEP THE CIUSTOMERS HAPPY

It was great when it worked and took my credit card info. Now that I have a new card it constantly says that "Florida" is not a recognized value. Please fix. The lines are always long at this place so the option to order before getting there is a HUGE luxury.

Don't bother with ordering online they do not fill the orders correctly. So while my food gets cold i have to load up my own sauces. Messaged corporate and they do not even care enough to reply.

I've used the app 3 times and twice I picked my food up and the order was wrong. I went to complain in the app but that page doesn't work. Worthless

The rewards doesn't work and you never get a single coupon. Pollo tropical your food tastes good, but you need to quit being so greedy and give coupons and rewards to keep your customers coming back for more.

Too basic - feels cheap, complicated Layout. They need to invest as.much as Chipotle did for their app.

This is the worst app I've ever downloaded. It's worthless and the developer should find a new field of work, because they are not good at developing applications. Uninstalled!

Signed up no free reward -> Talked to Manager and still no help -> Will be deleting app and won't be coming back¡ (Petty.. prob so and don't care)

There's no easy way to select your birthday it makes you go through the entire calendar it takes at least five minutes of just straight calendar work after your birthday the app also doesn't explain if you get in-store rewards as well which it doesn't look like you do kind of pointless not impressed poorly designed interface and explanation of what the application actually does

Tried to suffer through and finish it, but gave up after 20 minutes of trying to order.

The app is only available in certain areas and Florida is not one of them. Don't waste your time!

Does not work and apparently neither does your email for this company. I emailed a couple of time times with nothing. The last few times and especially tonight the either at the drive thru not customer friendly.

App didn't list locations closest to my geo location.

It won't let you make an account. Then when you try to order as a guest, it'll let you think you're done and even give you a time to pick up. But nothing is actually done. You try to check your order after you're done and it says your order doesn't exist

Online ordering works great but speciala and coupons are not available online.I canr redeem my coupons.pleaase fix.

So I uninstalled!