PerfectServe Practitioner
Free App
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About PerfectServe Practitioner
PerfectServe Synchrony™ is the communication and collaboration platform uniting physicians, nurses and other care team members across the continuum, facilitating communication-driven workflows to enable timely care team collaboration.
WITH THE PERFECTSERVE PRACTITIONER APP, YOU CAN:
- Send a secure message to colleagues, including text messages, clinical photos, voice
messages and group messages.
- Receive automatic identification and connection to the colleague you need to reach at that particular moment in
time depending on the dynamic situational variables via dynamic intelligent routing.
- Securely call patients while protecting your caller ID privacy and overcoming caller ID
block. When you call a patient, your office number — not your personal mobile number
— appears as the caller ID.
- Easily capture charges at the point of care in just a couple of clicks to avoid lost charges and speed revenue
recognition.
- Instantly sign on or off call or change who is covering call. The changes take effect in
real time.
- Easily change how you are reached based on your predefined communication
preferences.
- Change your status for those situations when you cannot be contacted directly (e.g., in surgery, clinic, etc.) with
just a click. All communications will be automatically routed to the right back-up colleague.
- View and manage patients assigned to your group and manage which provider is caring for each.
Quickly and easily reassign patients to a different provider in your group so calls and
messages route appropriately when patient-centered routing is being utilized.
- Access 24/7/365 personal assistance from the PerfectServe Help Center.
PLEASE READ BEFORE DOWNLOADING:
To use this app, your organization must be a PerfectServe client. If you are unsure of your organization’s status, please contact your IT department. To learn more about PerfectServe, call 866.844.5484.
SIGN-IN INSTRUCTIONS:
Upon initial sign-in, please use your provided PerfectServe username and password.
WITH THE PERFECTSERVE PRACTITIONER APP, YOU CAN:
- Send a secure message to colleagues, including text messages, clinical photos, voice
messages and group messages.
- Receive automatic identification and connection to the colleague you need to reach at that particular moment in
time depending on the dynamic situational variables via dynamic intelligent routing.
- Securely call patients while protecting your caller ID privacy and overcoming caller ID
block. When you call a patient, your office number — not your personal mobile number
— appears as the caller ID.
- Easily capture charges at the point of care in just a couple of clicks to avoid lost charges and speed revenue
recognition.
- Instantly sign on or off call or change who is covering call. The changes take effect in
real time.
- Easily change how you are reached based on your predefined communication
preferences.
- Change your status for those situations when you cannot be contacted directly (e.g., in surgery, clinic, etc.) with
just a click. All communications will be automatically routed to the right back-up colleague.
- View and manage patients assigned to your group and manage which provider is caring for each.
Quickly and easily reassign patients to a different provider in your group so calls and
messages route appropriately when patient-centered routing is being utilized.
- Access 24/7/365 personal assistance from the PerfectServe Help Center.
PLEASE READ BEFORE DOWNLOADING:
To use this app, your organization must be a PerfectServe client. If you are unsure of your organization’s status, please contact your IT department. To learn more about PerfectServe, call 866.844.5484.
SIGN-IN INSTRUCTIONS:
Upon initial sign-in, please use your provided PerfectServe username and password.
All Application Badges
Free
downl.
downl.
Android
4.0+
4.0+
Bug
buster
buster
Android app
App History & Updates
What's Changed
Bug fix for schedule entry issue
Bug fix for schedule entry issue
Version update PerfectServe Practitioner was updated to version 5.3.1.1079
More downloads PerfectServe Practitioner reached 10 000 - 50 000 downloads
Version update PerfectServe Practitioner was updated to version 5.1.0.787
Name changed Name changed! PerfectServe now is known as PerfectServe Practitioner.
What are users saying about PerfectServe Practitioner
C
by C####:
by C####:
This is the worst app I have used in my life. It actually is very concerning because the app misses messages from patients and ancillary staff and does not send them to the physician. It is leading to compromised patient care and is very dangerous. We were forced to use this app in our hospital because it was an admin decision. Do not use this app unless you are forced into it like I was. It will make your like miserable and will compromise the care of your patients.
C
by C####:
by C####:
Crashes all the time and does not notify reliably.
E
by E####:
by E####:
Doesn't work
C
by C####:
by C####:
Does not notify me reliably. Sometimes by push alert, sometimes by phone call. Sometimes 30 to 45 minutes after a message. Help desk has not been able to fix the problem.
C
by C####:
by C####:
Piece of crap that goes down.
N
by N####:
by N####:
Very unreliable and it is constantly crashing
C
by C####:
by C####:
PerfectServe reps over promised and underdelivered. They promised full functionality similar to our practice's previous voicemail communication system but with improvement. PerfectServe is harder to use and, most importantly, takes longer to communicate to my colleagues. Don't believe the hype. Stay away. Wish we could go back but hospital will not let us...
P
by P####:
by P####:
Total Spyware. Why should an app that routes phone calls be able to take pictures, record audio and video and send it out without my Ok? Perfect serve can. Access everything on your phone? Ummm no. Why does it text me 3 times then call me to tell me I have a text on an app that, I don't even use. Crapware No thanks
C
by C####:
by C####:
Forced to use it for work. Does not consistently pull up contacts or saved favorites. Slow and sometimes unresponsive .
R
by R####:
by R####:
Forced use by my institution. Information is either nonsensical or dangerously wrong. Patients may die while waiting for staff to find out who is really on call.
C
by C####:
by C####:
I hate this app. It's the most imperfect app I have used. Not efficient It kills my time at work. Very slow and sometime missed emergency Room calls
C
by C####:
by C####:
One of the most crappy app forced on us.
C
by C####:
by C####:
Keeps crashing. System becomes slow and unresponsive.
F
by F####:
by F####:
Terrible. Just terrible
C
by C####:
by C####:
LOVE the new version!
C
by C####:
by C####:
Eratic.
T
by T####:
by T####:
Doesn't work on new andriod. 505 error. No fixes over a week.
T
by T####:
by T####:
Reading other reviews of the app, I was very worried about using it. After being properly configured and making some tweaks, I absolutely love it and have no complaints.
D
by D####:
by D####:
A patient could deliver in the time that it takes for this to notify me that I need to come to labor and delivery. The ping that happens after messages is too soft for me to hear it. The reminder call afterwards is most annoying. I think this product is probably best used for consults only. It is not the best way to go about messaging or phone calls for issues that need prompt and immediate care. I'll prefer for my Nurse to call me directly because of this.
T
by T####:
by T####:
Need to call help desk usually at least once a month for the same problems. Frequently I don't get notifications right away. I've uninstalled and reinstalled the app more than any other because it keeps failing. But if your institution demands that you use it...
T
by T####:
by T####:
I couldn't get the update to install on my phonefor the last few weeks. When I got the replacement phone today, it just plain won't install. Not good... LG G4
W
by W####:
by W####:
Hate the update. Keeps locking my account. MULTIPLE calls to help desk without success!
T
by T####:
by T####:
Perfect Serve arrives late, frequently won't work, doesn't work in low transmission areas. Give me back my pager?
Z
by Z####:
by Z####:
Slow and cumbersome to use
M
by M####:
by M####:
The new messenger format is horrible, it no longer notified me when I have a reply, only way I know is 2 mins later when I receive a text saying I have a message I missed. I want to know I have a message the moment I get it not 2 mins later. Horrible for STAT pages! Please fix so I don't have to continue to pull the screen down to refresh the screen so I can see when I have a message or wait for a text telling me I missed a message
T
by T####:
by T####:
LOVE the new version!
T
by T####:
by T####:
The system is cumbersome, slow, and unstable much of the time. It takes a simple process, dialing a phone, and turns it into a slow, frustrating 14 step process. When the app freezes up, it defaults to a repeated series of texts and calls telling you that you have a message. But you cannot access the message because the app has seized. So at 4 a.m. you are frantically trying to find out who called, take care of the involved patient, uninstall the app, & reinstall the app while being interrupted.
Y
by Y####:
by Y####:
It does not work and I have to use this at work tonight :0(
T
by T####:
by T####:
Awful. Buggy. Crashes often. Need to uninstall and reinstall often. Customer support is helpful but cannot reach them if u cannot log in to app. Stay away if u can.
H
by H####:
by H####:
New voicemail playback function on android is slow and no longer has a rewind or fast forward function. The playback button is too small. Too buggy after recent update, and support staff way too slow to address the problems.
D
by D####:
by D####:
Everytime I open it, it crashes.
T
by T####:
by T####:
Absolutely inconsistent and terrible
T
by T####:
by T####:
Very buggy. App closes frequently. Freezes Note 4. Slows phone down compared to when I uninstall App
T
by T####:
by T####:
Doesn't work on android M
E
by E####:
by E####:
NICU
T
by T####:
by T####:
Rarely works properly. Now keeps sending me messages I must update by April 8 or won't function, but won't let me update!
S
by S####:
by S####:
Slow and stopped working after I updated to Marshmallow
T
by T####:
by T####:
Hard to use. Takes long time to complete simple tasks.
L
by L####:
by L####:
Made my phone soooo ssssslllooooowwww... force closes apps. And turned off phone many times.
by C####:
Can't assign patients to myself. Contacts take forever to load. I've tried this on two different phones add their app support team has provided no answers. Would be great if it worked as it should but for now it's just another obstacle in my daily workflow.