m-AKT

mAKT - Mobile User Experience

Customer Support at the touch of a button.

What is m-AKT ?
m-AKT is an end-user-device based solution that enables capturing of network, user, application and device information as well as customer feedback to enable Network Operators and Service Providers to better gauge customer perception and network performance. The m-AKT application enables customer devices to directly provide feedback about customer experience on network quality and performance. It allows users to assess their network performance directly from their device as well as providing network operators a glimpse of user perception by providing accurate, real-time data directly from the customer devices.

How does it help ?
The m-AKT application allows users to test various parameters of user experience and captures this information that can be sent to operators to report poor customer experience. Ever experienced bad coverage? Dropped calls? Low data throughput? The m-AKT application records GPS locations when events like this occur and can allow you to directly report it to the operator in a fraction of the time when compared to calling up support desks.

It allows you to :
1. Monitor your service quality.
2. Monitor your usage - help you find out why your bills are so high.
3. Run tests to check your service
4. Contact customer support directly without the wait.


About AWTG Ltd
AWTG is an end-to-end technical service provider to the wireless telecommunications industry. It has a global presence and possesses the necessary expertise, knowledge, tools and experience to support network operators and service providers.

AWTG is an independent company that operates throughout the UK, Europe, Middle East and Africa (EMEA) working to provide strategic customer-oriented solutions for service providers and equipment vendors to help build, expand, modernize, improve and manage their wireless telecommunications networks.