CloudTel

The CloudTel is an application, which will log the employees call and sms logs based on the contacts list configured by the employer. The calls can be also configured to get recorded for the company's internal quality purpose. The GEO Location of the employee can be also get logged, so that the employee who is on the field can be utilised efficiently for customer service calls. The recorded files can be synced to the Google Drive and Notes can be added to each file, which will be useful later for search. The call logs and sms can be also synced to the Google Calendar. So that even if the mobile has been upgraded, the details will not be lost. The call logs can be also set to sent as an email to the team, so that the customer calls can never be missed.

The CloudTel application integrated to work with our VoiceMailPro. The VoiceMailPro is a device similar to the traditional answering machine, designed to auto respond your incoming calls on your mobile, by relevant voice messages. Not only that, all calls can be answered and recorded based on the rules assigned to the contacts, even to the Unknown numbers.

* Record calls for internal quality purpose
* Sync your recorded files to your Google Drive and listen it anywhere, anydevice.
* Sync your call logs and SMS, and view it in a browser anywhere.
* Add notes to the calls, so that you can easily search later.
* GEO Location can be logged, Track realtime and efficiently utilize the team.
* Email notification can be sent to the team
* Your Privacy, Your Data, On Your Mobile
* Reliable and Secure Platform
* Tons of features and easy to use and customize

In order to give the customer good services, it is necessary to train the employees how to do the conversation with the customers. So it is necessary to record the calls for the internal quality training.
We also need to handle the customer service quickly and efficiently. To do that, we need to send the nearest team to the customer. For that we need the geo location of the teams.

Everyday we get distracted from the work by answering all the incoming calls to the mobile phones. When we get a call from a landline, we cannot reject it with SMS, so we are in situation to pickup the calls. when we get a call from unknown numbers, we are tempted to know about the call, so we answer the call even to notify that we are busy. But there was an option of diverting the call to the voicemail, which is an outdated non-interactive solution, along with charges leived for accessing it.
The existing cloud telephony services store the data on their servers, which may have privacy issues.But by using the CloudTel, all the data will be stored only on the phone.

For detailed information, kindly feel free to email us at info@maxmymobi.com or visit www.cloudtel.co