W020 Alarm

App finally updated. Seems to be working fine now

Normally i would give 5stars but where is the option for adding multiple users??? Will i use only one mobile device to control it? Even manual is not explaining how to add a new mobile control device...

Suck to the core... the device malfunction once updated the application to the latest version.... Smanos customer service please help to rectify this...!!!

Complete stopped working after latest update

Nice update! The app stopped working

Stopped working after update

Expensive lesson in time and money. I would rate it -5 stars for the amount of money I spent on this system and the amount of time trying to get it to connect to the network. Does not push alarm messages to your phone unless the phone is active. Worked well when I first got it. Added another sensor, that's when the trouble started...

I set it up on iphone without problem, but now on Android (second device) NO WAY it will connect on network and device.. Very disappointed

Aftet moving, I have forgotten my cameras password so I reset it back to its defaults and I am still having pronlem connecting the camera to this app using the default password. I contacted Smanos support and their advice was to take it back to the place of purchase. I went back to Officeworks and they have no idea about this products support. So I am very dissapointed with Smanos's lack of interest to help me and my xamera is now useless.

This app is garbage. It's a beta app at best. 1. Doesn't connect well on Android 2. Individual devices can't be removed. To remove a device you must factory reset the alarm and re-add all other devices -- pray you don't pick some other signal up while adding devices or its back to factory reset for you! 3. Don't go on vacation, your app may not connect when you get back. Solution? Factory reset. I'm a techy kinda guy, had this for months now, believe me the software is garbage! Hopefully they update it.

App does not push notifications to android phones. You have to have the app opened and in foreground to get notified of alarms. On iOS works fine. Contacted the developer about the problem but he told me my phone wasn't supported. A quick search online shows that many people suffer from the same problem with other phones. Notification sounds can't also be changed so you might not distinguish alarms from other not do important notifications. The alarm is a good product but the app makes it worthless.

In terms of setting up the control box and sensors, that seemed to work as expected. However, the user manuals for the products are unclear and contains poor grammar, which makes the set up a matter of trial and error. The App seems like a first version or, perhaps, a Beta. After extensive testing I didn't receive all the push notifications on my HTC Android Smartphone. Some of the notifications referred sensors by a completely random name, and sometimes by the correct name. It's all a bit of hit and miss.

Come on smanos the software is garbage! Read the reviews and sort some new software out. Get this to 5 stars for your customers.

Almost impossible to set up, users manual and app miss an important step that I only found by watching you tube videos. App crashes constantly, very difficult to successfully pair sensors. Pretty much rubbish.

Unusable because the alerts don't always come through - pretty useless therefore as a security system. Often have to reconnect the Android app to the hub which usually means a full factory reset of the hub before it works for a short while. The most annoying thing is that the hub works reliably with the iPhone. Come on Smanos sort it out. Very unimpressed.

Notification don't come through.. If I open the app then it shows the notifications but it won't notify me when the app is closed. Highly annoying. Had false alarm twice tonight as well.

Doesn't connect when away. Invested a lot of money in the alarm system. Probably will return and go for a more branded product I.e. Yale etc

It you think it's going to be easy to set up, think again!

Did not work

Very flaky system. Even when the control panel is sitting next to my netgear router, it's unable to connect 99% of the time. All my other wireless devices: chromecast-video, chromecast-audio, dropcam, chromebit, nest smoke detector, various tablets and phones, etc have no difficulty. I followed all directions exactly. I tried everything: factory reset the unit(3 times), rebooted my router (many times), searched various forums for insight, read faqs / troubleshooting. Will return system. Wasted hours!

The error messages are non self explanatory. There are not forums to fix yourself the problem.

Tried for more than an hour but alarm would not connect to app or wifi

Nice and easy to use

Simple, effective, affordable!

Have tried to setup the W020 at 4 different Wifi networks, both with automatic and manual setup. All failed. It shows the error message 'Network anomaly'. Manual setup only works with the w020 connected to the mains. Battery only does not work.

No information to add a second app user. App crashes when setting times to arm and disarm. Feedback option does not take feedback directly.

Wouldn't even connect to the control panel. Avoid this garbage.

Having a notification that stands out from your normal ones is pretty important for an alarm app ! Can't believe this app won't let you choose a notification for this app specifically. The app also frequently freezes up my phone (s6) and the password screen appears every time I unlock my phone which is annoying ! Also app keeps saying "network anomaly " I wish I would have known of this apps shortcomings and issues before I purchased a smanos system

I've installed the w020, two ir motion sensors and a camera. No issues so far!

When I install app on second device, the app still asks me to set up the network even though the panel is connected to the WiFi.

Why is it asking me to set WiFi on second device even though control panel is already connected? Also so far I am only able to connect one device otherwise control panel gets disconnected when trying to connect second device