Sugar Mobile Talk & Text App

terrible coverage. can only get a signal if i go to the shore. also not carrying over unused money/data when i barely use it cause of the bad coverage is a waste of money. also why does the app keep opening itself now my account is expired, with no notifications, or activity, wasting my battery.

I think it's still in the beginner stage but can be an awesome app. The biggest issue I have is since downloading the app my camera on my phone won't open and I can't seem to rotate my phone screen. I have emailed but no response yet,,,, do will see. I haven't had any issue with texting or calling so that's a plus.

Sugar is shut down in Canada!! Rogers sued them. I believe today is the final day. Used to be a decent service. Did the job and was cheap. I'd recommend Google-ing it for all the details of why. Still in service in the US and US users can roam in Canada for where ever there was is rogers towers. You can't buy in store top up cards. They don't connect to the sugar service. Don't know why this isn't announced but the app is dead. Thanks rogers

It seems that is doing the job. I am in 30 days trial period. Customer service seems very nice and explained in details what i wanted to know. I only wish you have voicemail in trial period for testing. Unfortunately i had to delete from my phone because app caused phone screen to freeze and calls despite that are clear are unreliable to say the list. Do what you wish but i won't give any try more. Still they offer the service despite they have to close in a bit more than a month? It is quite wierd to say the least.

Ongoing issues with app without solutions being provided. Calls just get put on hold . Can not answer calls. Using app on Note3. Just down graded it to a 1 star. Latest updated totally messed up my contacts list. Fixed some uses so rated higher . They kept their word.

Needs work switching from convention to conversation. Gets stuck on one and have to keep uninstalling and reinstalling. Other than that your customer service is top notch and love your pricing.

Sounded like a great app and almost ordered the Sim card.... but.... when I use a bluetooth headset the app will play the sound on my headset AND on my phone which is rather annoying

Its still rough and needs a lot of polish. Scaling and UI is inconsistent.

Thanks sugar mobile. I am happy with sugar mobile. Not happy with ROGERS mobiles.

Last update was awesome, Finally I can give it 5 stars. Good job.

They could improve app 3☆

Sugar mobile is pretty great for those who don't use their phone often or at work often. Customer service is pretty great too. The app is getting better. Sometimes calls get weird but not too often or only in low service zones

Always got disconnected no network ..

The latest update is much more stable.

It's a good app

Money savings but you have to have a reliable wifi to enjoy unlimited calling and texting. Data included is merely enough. Lots of free VoIP app out there with better features and you don't pay a dime. Sugar mobile has yet to release a better version of their app. I will be porting out my number the service at the moment is very unreliable.

But I guess it has to do with your WiFi speed as well. I still get at least a 3-second delay on WiFi phoning. Texting is pretty good, have yet to purchase the sim and 30 days service, I hope the non WiFi works better, which if it does would be worth the money, hopefully. It also crashed twice. I hope sugar works out the kinks because people are fed up with being overcharged by the "big guys".

Cant answer phone calls every time phone rings always is dropping service

I think it is great app other than a few major missing features. Such as, you should be able to have draw over capability so you can open a view texts while in other programs. Not only that but you should be able to change notification (text msg) sound for all. And it would be great if you could have this integrated into Android phone or Android msg app. So it will be system side changes when you make changes. There are a few more things but I'll leave it at this. Great job thus far everyone at sugar mobile

I really like the service but not app .Now there is no timestamp in SMS. App crashes more easily now. And no timestamps in SMS no way to know what time message was sent. Sory about two stars but please fix these as i already recommended soo many users to sugar mobile

App keeps constantly crashing after the last update. Almost every time I open the app it crashes. And since the update time stamps missing from sms. Lastly, the list of received sms is not listed in chronological order. I joined sugar mobile since May and they only updated once despite numerous complaints about the app performance. Personally I believe they don't give a damn about us...

Was great until I bought the SIM. Mine didn't work, it took Sugar over a week to respond to my email... They have no customer support you can phone!!! After they contacted me it took days more until the problem was resolved. On top of not having a working cel for all that time Sugar charged me for the days their SIM didn't work, then didn't reimburse me! And don't get me started on their data!!! I was thrilled at the thought of significantly lowering my phone bill but this is a scam. Horrible experience :(

With new update the app crashes and says error connecting. Not a reliable service to make it your primary number. Customer service is terrible.. never answers.

I actually love the idea of sugar when it works... It really needs to be fixed though. The app keeps shutting down and I have to open it twice just to open it... Fix ASAP

The app constantly reports an error and shuts down. Please fix this. I like the service, but am so frustrated.

They don't care what you're problem is and they don't answer emails

GARBAGE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I bought it for my daughter, the phone app crashes and the screen freezes...when I turn off wifi for data roaming, the app says not connected...i.emailed amillion times with no response.. Jesus help me, I need guidance

Nothing working after a day

Hate it

I would give it no stars but the minimum is at least 1 star. Customer Service was garbage. The didn't even work and I tried on 3 different phones.

Weird issue on my phone where I can't answer calls at times, the screen would be locked and unresponsive no matter if I press answer or reject (but ignore works for some reason). At other times it won't vibrate when someone calls, which is crucial as I set my phone to vibrate very often. Edit: after the update it works much better now, the problems previously encountered has been fixed and the new ui looks much better. Still, quirky sometimes, but went from 80% fail to maybe 5% now

Using for almost a year.most of the time phone screen won't work to answer calls, takes many trys to connect to use the phone .since update it won't connect at all to make a call

New app looks great! Signing in and out after the update will reconnect you for calls.

The update was an improvement in UI and Peformance. Hopefully, the ability to send pictures would be implented soon. GO Sugar Mobile

Since update cant get connected to make calls

Disappointed.

I love Sugar. And love the Appilities it offers. Thank you for the nice update too.

hated it. They never reply to any of my support emails. Even when when im connected to wifi, which is very often, I still lose data somehow. I am unable to access the internet or use apps such as snapchat when not connected to wifi. The layout is so simplistic and basic. it would not allow me to use my old cell number. the call quality is just awful. such a horrible company.

While waiting for a similar service, Project Fi, to come to Canada, this was something that got me super excited! However the big drawback is you have to use this app for both texting and calling which does make sense, but I'm very set in the apps I currently use. Also there were absolutely delays in text messages, and the data per month is pretty low when on cell networks. All these things might not be a big deal for some, but I don't think it's there just yet. Ill absolutely check this out in the future.

My Nextplus app runs with it and so does messenger! Had a little trouble unlocking my phone and setting up the new SIM card, totally worth it! Thanks Sugar!!!