CATS Answering Service

Your professional practice or business doesn't close when you're away from your desk. Whether you're on the road, in a meeting, or on the move, Commlink Mobile App (CATS ™) lets professionals and businesses manage their messages from our Live Answering Service and enables more productivity for you. Receiving your filtered messages anytime, anywhere. You spend less time with call handling and let the professionals handle the calls for you, enabling more free time so you can focus on your profession and personal life. Further, it’s safe and secured. For healthcare professionals, it complies to HIPAA, protecting all Personal Health Information (PHI). Try it FREE for 30 days. Download the App and tap FREE trial or go to our website as listed in the store.

How does it work?
You are provided a dedicated contact number and your message originators are filtered by our trained answering service agents or by our Automated Answering Service, 24/7, 365 days.

You receive messages as you have instructed and the call flow is flexible according to your professional practice or business operations. Messages are labeled with message severity/urgency levels, call originator and call back information.

How does the app add value?
It enables you to manage your inbound phone calls. The calls are transcribed into text messages and sent to you via the App, SMS or Both. This results in better productivity for busy individuals and businesses who receives lots of calls every day and have not time to answer it. The app enables you to do the following:

Interact with inbound messages. Reply to the message originator, for example within the inbound message, in the call-back number, you can Call, send SMS or forward by email. Inbox messages also feature text-to-speech read out, so even if you're on the go, just click on the icon and you will hear the voice version of the message.

Label messages. Create your own labels to tag your inbound messages accordingly. Labels will also enable faster searches.

Mark read and unread messages. View inbound messages as well as outbound messages. Just like an email, you can forward messages, call back the number, or send by email.

Search message history. Find specific messages using search and filter function. Search by keywords and the message history are filtered accordingly.

Receive push notifications for new messages. Click on the notification and open the message directly in the app. You can also use voice notifications, in case you were not able read an urgent message, an automated voice call will contact and remind you that there are unread messages.

Messages and settings reside on a secured server. This can only be accessed by a unique username and password with prior authorization. For double protection, there's also a unique app passcode (4 digit pin) that you can activate in the settings. App accesses the server using secured authentication.

If phone gets lost, just call support and they will lock out your login credentials and app won't be usable. Furthermore, there's an audit trail because there’s complete documentation and call recording of each message from call originator to the recipients.