Prolink™ Remote Monitoring

I've got J575 and can't connect... How on earth do I play music without a connection????

I purchased an $18,000 jacuzzi and one of the selling features with the ability to use Wi-Fi. I travel a lot and would like to set it on my way home from the airport. The jacuzzi dealer has been out to my house three times now replacing the Wi-Fi unit and trying to fix it and it still doesn't work after 8 months. It's like buying a car with GPS and the GPS doesn't work 10 months later they don't expect you to be angry about it

So this apparently only works with the j500 tub. The $18,000 tub is not worthy of an app I guess. Disappointed with that Jacuzzi,thought you were better than that

Might be the worst app I've ever used. Consistently cannot connect. Great concept, horrible execution.

worked for the first week, now just gives me the trying to connect symbol but never connects and doesn't have an option to do anything if it cannot connect. this worrys me about the software on my jacuzzi now. how can a big company like this get an app right

The WiFi module is not compatible with AC routers. Seriously? I have a 2016 J335 (supposed to work with this app even though it's a 300 not a 500 series) with a *new* wifi kit and after a month of not being able to connect I received a list of compatible routers from the store were it was purchased. Right at the top it states, "Wireless routers in 802.11ac only mode will not work with Prolink. The system will only work with 802.11b or 802.11g."

Constantly forgets your login information. Once you sign in you will randomly be put into a demo mode. Sometimes you get lucky and actually can control your spa. Turning lights on is a joke. My tub only has two pumps and the app shows three. I could go on and on.

Clearly, they have no clue when it comes to software. The app does very little, but usually does not work at all. You have to cycle the power on tour hot tub before using the app each time, because it can't stay connected. Not much use as a "remote" This app, and the firmware in the hot tub itself, is not reliable in any way, yet Jacuzzi seems completely uninterested in doing anything about it. What a disappointing experience for a $20k+ hot tub... Wake up!

Leave the software... Take the Jacuzzi

After setup it looses your spa. And you have to reset spa wifi and re set up app. After signing in and loosing spa for the 5th time I gave up.