LesulaCC

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Free version (No restriction, ads banner included) is available.

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Lesula Asterisk Contact Center Supervisor Tool let you monitor your Asterisk installation. No middle-ware software needed, LesulaCC will directly connect to your Asterisk Manager Interface (AMI), giving you a real-time management solution which brings information together and provides coherent and useful answers.

No additional configuration needed (apart manager.conf privileged account), LesulaCC is able to connect every Asterisk Box.

LesulaCC allows Contact Center Supervisors to monitor or be alerted to Queues performance in real-time, wherever they are located.

LesulaCC main features are:

- Agents and Peer status supervising (Idle, Alerting, Busy, Caller/Callee Number, etc.).
- Inbound and outbound call volume.
- Call Detail.
- Call Actions (Hold, Trasfer, Park & Hangup).
- Talking time.
- Handle time.
- Queues Call Details.
- Agents Call Details.
- Abandoned calls.
- Data exported by detailed Charts.
- Asterisk Dialplan Realtime Debug.
- Call Quality Realtime Debug.

LesulaCC can also store multiple Contact Center profiles a let Supervisor automatically connect them.

Tech Fusion IT-c team can offer you support to engineer and deploy a complete IP-PBX solution.
For info feel free to mail to info@techfusion.it