Telephone Basics

The Telephone Basics tutorial is the first part of Telephone Communication Skills e-Learning series. These tutorials provide to learn how to use the basic rules and patterns in a telephone conversation related to business issues.

Other Tutorials are:

1- Telephone Basics

2- Making Appointments

3- Making A Booking

4- Participating in a Teleconference

5- Dealing with Complaints



After these courses, you will gain self-confidence when you speak in English on the phone.

First one is the Telephone Basics aiming to give some basics about introducing yourself and getting through, taking messages and leaving messages.



For Whom: Beginners and intermediate level learners

Duration: 40 min. (approximately)