Dealing With Complaints

Dealing with Complaints tutorial is the fifth part of Telephone Communication Skills e-Learning series. These tutorials provide to learn how to use the basic rules and patterns in a telephone conversation related to business issues.
Other Tutorials are:
1- Telephone Basics
2- Making Appointments
3- Making A Booking
4- Participating in a Teleconference
5- Dealing with Complaints

After these courses, you will gain self-confidence when you speak in English on the phone.
The fifth one is Dealing with Complaints aiming to give some basics for dealing with customer complaints.

For Whom: Beginners and intermediate level learners
Duration: 20 min. (approximately)