Cinépolis Luxury Cinemas

App is terrible. Would like to see what movies are playing at the theatre by my house but can't because I am not currently by my house. Now suck in the radius screen. Get rid of this radius nonsense and just allow Cinema selection.

Can't search for other locations because the radius slider won't stick. There are at least 4 locations in my city but I'm only seeing 1.

Pressing on the + for number of tickets to buy doesn't work, but at least they got rid of the requirement for Adobe AIR.

Who's the genious who thought up black field backgrounds with black text? Select seats, payment fails yet the seats are no longer available. This app is not ready for release.

Might as well use fandango and give them the fee, this app is awful, freezes constantly

I removed this app due to the update requiring many unnecessary permissions and becoming too intrusive. All I want is to purchase tickets easily.

Haven't been able to purchase tickets on it in months!! Awful waste of space on your phone!

Billed me twice while trying to get tickets, both times an error came up and said the transaction had been cancelled and I wouldn't be billed. Now I'm trying to get my $80 back because I was billed and I still can't manage to actually buy tickets.

Keep getting an error that says showtimes not available at the theater. Never let me pick the theater. Complete waste of time. NEVER WORKS

Wasted screen space and tiny buttons.

Can't get this to work..just hangs at random places...

To be honest I haven't used this app in over a year simply because it was too unreliable even on the finest Android phones. I'll give it another try and I gave it 3 stars simply because I'm assuming it has to be better than it was. Still not sure I would actually purchased tickets off it. I'll keep you posted if I have a chance to use it.

Now required another download to run this app...no thanks! Plus this app is disorganized. It does not save the theater you go to...it is not user friendly.

New update requires you to download an additional app, Adobe Air, no thanks. I have multiple pdf readers including regular Adobe, so why do I need to download this? I'd rather uninstall this app then do that.

The app is downright awful. For a luxury theater, you'd expect at least a decent app.

Requires Adobe Air. Pass.

Worthless

I used to love this app, but the last two times I used it, an error appeared. While my seats were reserved and, of course, my credit card charged, my confirmation wasn't issued. This means I had to stand in line to obtain the ticket which defies the purpose of pre-booking in the first place. Almost as bad is the fact that you can't set your favorite theater. I'm sure it's a great place and all, but I will never care what's playing in Chelsea.

The Parsippany theatre movie times (Finding Dory) don't match what's being published in the app. POS.

The app feels way old. It's definitely time for a new one. Also he careful. I used my phone to purchase tickets only to arrive at the theater to find that the app had a bug and gave me a showtime that didn't exist...

I've used the app numerous times for tickets, but opening it now just tosses up an "undefined" error message, and then it just loads endlessly. Uninstalled and reinstalled twice, same error/problem. Last app update shows as March of 2015.

Not able to open it. I uninstalled it and reinstalled it, but still can't open it for the last week. I have used the app for over a year previously, but it isnt functioning right now. I wonder how much business you are losing?

I've downloaded the app since the cinema I go to is no longer the same company and this one bought them out. The app is terrible and useless. I can't buy tickets through it, I have to go online. I pick the movie, the time, and my seats and when it's time to checkout whatever I am typing doesn't register on the fields. Would be nice if the app actually met its purpose.

How greedy can a company be? You charge a service fee to purchase tickets through your app but not the website!? Is this a joke? It is 2015, purchasing tickets through an app is not some amazing service, it's standard practice. You can't get away with ripping people off like this. Poor form and shame on you.

App works as intended and you can pick your seats and buy your tickets. HOWEVER! Be warned tickets purchased through the app are more expensive than if you purchase it through their website, and nowhere in the app does it mention this. SHADY! I only use this app for reference of availability and buy my tickets through the website.

At best it is barely responsive and at worst you get Undefined exceptions followed by indefinite "Loading..." message. Charging extra booking fee for mobile app usage is ridiculous. Shame because the app looks decent and easier to use than the clunky website which doesn't save your information. Get your act together! UPDATE: Continues to be exercise in futility. Picking a future date for new release will reliably get you THE WRONG date on the next screen. Next is tried and true "Service unavailable"..

Only good to see showtimes. Nothing else ever works.

Won't take my email address, so it's pretty much useless to book tickets

Crashes on launch on Galaxy S5, S7 and Nexus 6p - it's rare to find a failure this complete, so a feather in your cap there, Cinepolis. So useless that even a one star rating is one star too many. Learn to code, devs. This is a waste of time for anyone who downloads it.

There are many apps that exist solely because the company can't be assed to create a decent mobile web experience, and this is one of them. Offers nothing that couldn't be done on the websites if they would just fix their terrible website.

I keep getting this message and then freezes. Been going on at least a month. I have also tried uninstalling and reinstalling the app. Please fix this.

The app feels way old. It's definitely time for a new one. Also he careful. I used my phone to purchase tickets only to arrive at the theater to find that the app had a bug and gave me a showtime that didn't exist...

Please outline rows and possibly color coordinate letters with numbers. It is difficult to coordinate with other app users when selecting seats on such a tight grid.

App does not work. Shows alert sign and thats it. I have a Samsung Note 3

I bought my tickets on this app a couple days ago. Now that it's time to see the movie, the entire app is bricked. I can't click on anything. Tried redownloading, but it's totally broken.

App crashes on initial load and if what the other reviews is true that they charge more for purchasing tickets on the app I'll just use the main site.

Home page has option to show 'Now in Theatres' or 'Coming Soon' but selecting 'Now in Theatres' just shows all the movies including current and not yet out. They charge an extra $1.50 online fee per ticket. Plus I only have the option for $19.75 per ticket which is the 'luxury' side. I don't get the option (or at least couldn't find anywhere) to purchase for the normal side... and looking at the app market it looks like the nonluxury side of the same theatre may require a seperate app! Uninstalling.

Have used the app for years with no issue. Now for 2 weeks it wont open, and I used to use it almost every week...please fix!

Not sure if it's not working after latest update or if it's because 6.0 marshmallow. I can't see what's playing where or buy tickets. Sucks

This has to be by far the worst app I've ever used. Haven't been able to use the app for at least 5 months 6 months now. Uninstall reinstall nothing works Samsung Galaxy 6 Edge. Please hire some new developers that know what the hell they're doing and redo the app.